Elizabeth Aulika
Sydney
Summary
Dynamic Business Development Manager with a proven track record at Supagas, excelling in relationship building and negotiations. Expert in identifying new opportunities and delivering tailored solutions, consistently exceeding quotas. Strong customer service skills complemented by proficiency in Microsoft Software, driving client satisfaction and loyalty through effective communication and support.
Overview
8
8
years of professional experience
Work History
Business Development Manager-Internal Sales
Supagas
Ingleburn, NSW
02.2024 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Customer Service Officer
Supagas
Ingleburn, NSW
03.2022 - 01.2024
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
- Investigated and resolved accounting, service and delivery concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
Sleeping Giant/James Lane
Liverpool, NSW
07.2020 - 02.2022
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Customer Service Officer
EMPR
Wetherill Park, NSW
06.2017 - 04.2020
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Diploma - Business And Leadership Management
Alderdice & Associates
Online 01-2016
Skills
- Team leadership
- Business development and planning
- Customer service
- Negotiations
- Relationship building and management
- Proficient in Microsoft Software and Pronto
Timeline
Business Development Manager-Internal Sales
Supagas
02.2024 - Current
Customer Service Officer
Supagas
03.2022 - 01.2024
Customer Service Representative
Sleeping Giant/James Lane
07.2020 - 02.2022
Customer Service Officer
EMPR
06.2017 - 04.2020
Diploma - Business And Leadership Management
Alderdice & Associates