Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Hobbies and Interests
Ethnicity
Certification
Timeline
Hi, I’m

Elizabeth Bersais

Baulkham Hills

Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service, and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Welcoming clerical professional with 6 years of experience in construction office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, emails, and general office duties. Accurate when entering information. Dynamic and motivated administrative professional with a proven track record in enhancing operational efficiency. Adept at balancing multiple responsibilities while providing exceptional support to colleagues and clients alike. Possesses a strong analytical mindset, showcasing an ability to interpret and manage data effectively, while fostering a collaborative environment that drives team success. Committed to personal and professional growth, consistently seeking opportunities to expand skills and tackle new challenges with enthusiasm.

Customer service and operations professional prepared to excel in dynamic environment. Proven track record of enhancing customer experience and operational efficiency. Strong focus on collaboration and adaptability ensures reliable performance in changing conditions. Skilled in data analysis, process improvement, and effective communication.

Experienced with customer service and operations analysis. Utilizes data-driven insights to optimize processes and improve customer interactions. Track record of implementing solutions that enhance operational efficiency and customer satisfaction.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

16
years of professional experience
1
Certification

Work History

ITF Hire Pty Ltd

Customer Service and Sales Office Admin
09.2023 - Current

Job overview

  • I am the first point of Contact on the phones, attending to all customer enquiries both on the phone and in coming emails
  • Managed and resolved customer inquiries through various communication channels, ensuring a high level of satisfaction
  • Coordinated and scheduled appointments, optimizing the use of available resources and time
  • Maintained accurate records of customer interactions and transactions for future reference and follow-up
  • Provided administrative support by processing customer payments and managing financial transactions
  • Delivered outstanding customer service by providing timely responses to inquiries and accommodating special requests, enhancing customer satisfaction
  • Assisted with administrative tasks including scheduling, data entry, and inventory management to streamline office operations and support staff efficiency
  • Facilitated effective communication between customers, staff, and vendors to ensure smooth operational workflow and positive relationships
  • Built and maintained excellent customer relationships through timely responses to inquiries and accommodating unusual requests
  • Provided exceptional support for customers, leading to increased loyalty and repeat business.
  • Handled escalated customer complaints professionally, working towards mutually agreeable resolutions while preserving the company''s reputation.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
  • Optimized workflow processes by regularly reviewing team performance metrics and adjusting strategies accordingly.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
  • Improved customer satisfaction by addressing inquiries promptly and professionally.
  • Maintained digital and physical files for projects, business records and customer accounts.
  • Ensured confidentiality of sensitive information by adhering to strict document management protocols.
  • Supported staff on special assignments and ad hoc projects.

J&J Metro Air Conditioning

Office Administration Allrounder / PA Assistant
04.2022 - Current

Job overview

  • Completed clerical tasks such as filing, copying, and distributing mail
  • Interacted with customers by phone, email, or in-person to provide information
  • Managed daily data entry and kept clerical information accurate and up-to-date
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments
  • Maintained and updated office records, both digital and physical
  • Organized events and meetings to maximize capacity and keep event venues running smoothly
  • Delivered clerical support by handling a range of routine and special requirements
  • Scheduled and coordinated travel arrangements for office staff members
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes
  • Assisted co-workers and staff members with special tasks on a daily basis
  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail
  • Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests
  • Completed forms, reports, logs, and records to quickly handle all Visitor and Customer Interaction
  • Verbal and Written Communication
  • Office Supply Sorting and Labelling
  • Office Management
  • Customer Inquiries Handling
  • Multi-Line Phone Proficiency
  • Office Supplies and Inventory Management
  • Employee Training
  • Team Bonding
  • Greeting Visitors
  • Prioritizing Work
  • Dedicated Team Player
  • Front Office Management
  • Self Starter
  • Filing
  • Data Entry Accuracy
  • Documentation for human resources
  • Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions
  • Increased office participation in special events by creating a newsletter with detailed calendars and other office updates

TTM Consulting Pty Ltd

Data Analyst Data Entry Assistant
08.2018 - 08.2022

Job overview

  • Followed established procedures to enter and process data correctly
  • Verified accuracy of data entered into system to produce error-free reports
  • Completed data entry tasks with accuracy and efficiency
  • Developed and implemented data entry operations
  • Utilized techniques for increasing data entry speed
  • Installed Mobile Cameras and Rubber Tubing in the appropriate destination

Dasco Australia

Reception Assistant Office Administration
07.2011 - 07.2017

Job overview

  • Interacted with customers by phone, email, or in person to provide information
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Provided clerical support to company employees by copying, faxing, and filing documents
  • Answered multi-line phone system and enthusiastically greeted callers
  • Directed incoming calls to internal personnel and departments, routing them to the best-qualified department
  • Maintained a clean reception area to promote a positive, professional environment for clients
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
  • Routed business correspondence, documents, and messages to correct departments and staff members
  • Restocked supplies and submitted purchase orders to maintain stock levels
  • Identified visitors' needs to offer solutions and information
  • Provided clerical support, addressing routine, and special requirements
  • Increased productivity by cleaning and organizing supplies
  • Screened visitors and issued badges to maintain safety and security

Cobham Juvenile Justice

Youth Officer
01.2009 - 03.2012

Job overview

  • Self-awareness
  • Situational awareness
  • Excellent communication skills
  • Effective negotiation skills
  • Conflict resolution skills
  • Collaboration skills and intercultural sensitivity
  • Collaborated with educators, parents, and community stakeholders to develop comprehensive support plans for youths in need.
  • Assisted in grant writing efforts aimed at securing financial resources from external sources.
  • Facilitated communication between clients and other service providers.
  • Developed and maintained accurate records of programs and services.

Education

Beverly Hills Girls High School
Beverly Hills, NSW

High School Diploma
12.1986

University Overview

Skills

Computer Proficiency

  • Word Processing
  • Spreadsheet Tracking
  • Social Media Knowledge
  • Courteous and Professional
  • Reliable and Punctual
  • Administrative Support
  • Attention to Detail
  • Customer Service Oriented
  • Prioritization and Time Management
  • Positive Attitude and Energetic
  • Good organization skills
  • Sales support
  • Fast learner
  • Data visualization and presentations
  • Accuracy and attention to detail
  • Youth engagement
  • Complaint handling
  • Computer skills
  • Multicultural sensitivity
  • Data entry
  • Excel functions
  • Reception area maintenance
  • Service standard compliance

Languages

Spanish
English
Italian

Personal Information

Personal Information
  • Date of Birth: 11/02/67
  • Gender: Female
  • Driving License: Valid Driver's License

Hobbies and Interests

Hobbies and Interests
  • Reading
  • Hiking
  • Yoga
  • Swimming
  • Cycling
  • Music


Ethnicity

Ethnicity
South American

Certification

  • NSW Driver's License

Timeline

Customer Service and Sales Office Admin
ITF Hire Pty Ltd
09.2023 - Current
Office Administration Allrounder / PA Assistant
J&J Metro Air Conditioning
04.2022 - Current
Data Analyst Data Entry Assistant
TTM Consulting Pty Ltd
08.2018 - 08.2022
Reception Assistant Office Administration
Dasco Australia
07.2011 - 07.2017
Youth Officer
Cobham Juvenile Justice
01.2009 - 03.2012
Beverly Hills Girls High School
High School Diploma
Elizabeth Bersais