Summary
Overview
Work History
Education
Skills
Timeline
Generic

ELIZABETH BLAKE

Woy Woy,NSW

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

5
5
years of professional experience

Work History

Manager

Coastal Tobacconist
05.2024 - 08.2024
  • efficiently managed inventory doing regular stocktake and delivery requests
  • Handled cash and EFT Transactions daily whilst doing regular bank deposits
  • Handled customers and built up a regular customer base
  • Boosted sales whilst also offering the customers the best possible deals
  • Knowledge of tobacco products
  • Regularly clean and stock the store

Delivery Driver

DoorDash
03.2024 - Current

Customer Service Specialist

Service NSW
02.2023 - 02.2024
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered constant flow of customer calls with minimal wait times
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Streamlined office operations by implementing efficient administrative systems and procedures.
  • Improved employee productivity with effective time management strategies for daily tasks.
  • Facilitated cross-departmental collaboration, resulting in increased efficiency and timely project completion.

Call Center and Data Enrty Admin

Hubify
04.2022 - 01.2023


  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • Maintained strong call control and quickly worked through scripts to address problems
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency
  • Tracked activity in CRM to support quality assurance
  • Distributed to team members to support open communication and quality customer service
  • Recorded information from potential customers regarding specific product or service needs
  • Sorted incoming mail and directed to correct personnel each day
  • Created and maintained accurate and complete records of all customer interactions in job-related software.

Barista/Cafe All Rounder

McDaddy Cakes
02.2022 - 08.2022
  • Maintained clean and attractive product displays to entice customer purchases.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.

Mechanical Assembler

Central Coast Food Trailers
02.2021 - 06.2022
  • Trailers
  • Completed standardized tests to assess quality and compliance with specifications
  • Maintained and lubricated parts or components
  • Removed samples, broke down assemblies and inspected individual components
  • Utilized heavy machinery and various tools to measure and assemble units according to specifications
  • Positioned or aligned components for assembly
  • Performed finishing work such as deburring, painting and polishing
  • Inspected and tested completed products to verify function, machine capabilities or conformance to customer specifications
  • Fastened or installed piping, fixtures or wiring and electrical components to form assemblies or subassemblies.
  • Ensured accurate financial reporting by meticulously reviewing expense reports, invoices, and other financial documents.
  • Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
  • Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.

Shift Lead

KFC
03.2019 - 12.2021
  • Completed performance valuations to identify weakness and develop improvement strategies.
  • Monitored food quality and freshness throughout day.
  • Adjusted food preparation methods in accordance with customer requests.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Excelled in every store position and regularly backed up front-line staff.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Excellent communication skills, both verbal and written.

Education

CPR AED First-Aid -

National CPR Foundation

TLSC Berkley Vale Campus
Berkeley Vale, NSW

Skills

  • Conflict Mediation
  • Field Operations Support
  • Warehousing Practices and Procedures
  • Data Evaluation
  • Calm and Professional Under Pressure
  • Telephone Etiquette
  • Microsoft Access
  • Agent Assistance
  • Customer Information Databases
  • Good Communication Skills
  • Team Leader
  • Disaster Preparedness

Timeline

Manager

Coastal Tobacconist
05.2024 - 08.2024

Delivery Driver

DoorDash
03.2024 - Current

Customer Service Specialist

Service NSW
02.2023 - 02.2024

Call Center and Data Enrty Admin

Hubify
04.2022 - 01.2023

Barista/Cafe All Rounder

McDaddy Cakes
02.2022 - 08.2022

Mechanical Assembler

Central Coast Food Trailers
02.2021 - 06.2022

Shift Lead

KFC
03.2019 - 12.2021

CPR AED First-Aid -

National CPR Foundation

TLSC Berkley Vale Campus

Similar Profiles

CREATE PROFILE
ELIZABETH BLAKE