Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Elizabeth Bogar

Pooraka,SA

Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Overview

14
14
years of professional experience

Work History

Department Supervisor

Bunnings Warehouse
03.2023 - Current
  • Overseeing employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.
  • Opening and closing of store
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Built positive relationships with vendors for consistent and reliable supply of products.

Department Manager

Bunnings Warehouse
02.2021 - 03.2023
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Creating fair and balanced rostering to achieve objectives while maintaining high job satisfaction.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
  • Managed department budget to monitor financial performance and minimize expenses.
  • Performed statistical analyses to gather data for operational needs.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Department Supervisor

Bunnings Warehouse
02.2019 - 03.2021
  • Opening and closing procedures.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.
  • Delegated tasks and held each employee accountable for completing assignments.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Promoted culture focused on encouraging staff to develop skills and abilities.
  • Handled cash register, returns and refunds.

Team Member

Bunnings Warehouse
11.2016 - 02.2019
  • Learned all required tasks quickly to maximize performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted customers in selecting merchandise best suited to needs.
  • Monitored and verified all merchandise was properly priced and labeled.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Interacted positively with team members and customers to promote commitment to organization's vision and values.
  • Followed inventory management and loss prevention policies to minimize shrink in store.
  • Followed planograms to move products from delivery truck to sales floor and stock shelves accurately.

Administration Assistant

Prima Videography
06.2015 - 02.2017
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Booked airfare, hotel, and ground transportation to coordinate office travel.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Scheduled office meetings and client appointments for staff teams.
  • Assisted development and implementation of new administrative procedures.
  • Negotiated contracts with clients

Apprentice Hairdresser

C Salon
03.2012 - 01.2014
  • Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
  • Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
  • Assisted front desk by answering phone calls, taking appointments and checking clients in.
  • Assisted hairdressers with cutting, colouring, and styling hair to maintain salon workflow efficiency.
  • Assisted hair stylists with colour work by applying base colour's and toners.
  • Answered telephone calls to provide information and schedule new appointments.
  • Sterilized cutting equipment and refilled hair product bottles to assist hair stylists during busy periods.

Bar Attendant

Bull And Bear
04.2011 - 03.2012
  • Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
  • Adhered to alcohol policies and procedures and complied with local and state laws.
  • Acknowledged guests even when busy and anticipated and responded to guest needs.
  • Checked ID cards and verified bar guests were of legal age.
  • Delivered food to customers at bar and tables.
  • Operated and closed down bar station according to sanitation regulations and safety standards.
  • Keyholder opening and closing of premise

Crew Member

McDonald's
05.2009 - 01.2011
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.

Education

Leadership And Management - Business Management

Swinburne University of Technology
Melbourne, VIC
12.2021

Skills

  • Retail Management
  • Employee Performance Evaluations
  • Customer Service
  • Growth planning
  • Sales Strategies
  • Recruiting and Hiring
  • Merchandising
  • Inventory and Supply Management
  • Business Process Modeling
  • Time management

References

Simon Benker - Coordinator

0434 114 902


Sam Collins - Supervisor

0400 351 560


Tim Sciberras - State Timber Buyer

0401 542 7109


Damian Aimers - Complex Manager

0404 926 891



Timeline

Department Supervisor

Bunnings Warehouse
03.2023 - Current

Department Manager

Bunnings Warehouse
02.2021 - 03.2023

Department Supervisor

Bunnings Warehouse
02.2019 - 03.2021

Team Member

Bunnings Warehouse
11.2016 - 02.2019

Administration Assistant

Prima Videography
06.2015 - 02.2017

Apprentice Hairdresser

C Salon
03.2012 - 01.2014

Bar Attendant

Bull And Bear
04.2011 - 03.2012

Crew Member

McDonald's
05.2009 - 01.2011

Leadership And Management - Business Management

Swinburne University of Technology

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Elizabeth Bogar