Elizabeth Bolton
Skipton
Summary
Accomplished Administration Officer with a proven track record at Grampians Health Ballarat, enhancing office efficiency and customer relations. Expert in administrative support and database administration, I significantly contributed to a positive work environment and streamlined processes. Recognized for exceptional organizational skills and the ability to deliver quality results under pressure, I consistently exceed employer expectations.
Overview
16
16
years of professional experience
Work History
Administration Officer
Aged Care Assessment, Grampians Health Ballarat
12.2016 - Current
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
- Contributed to office safety by enforcing workplace policies and following emergency procedures as needed.
- Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
- Managed complex scheduling tasks, ensuring that deadlines were met consistently.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Ward Clerk
Grampians Health, Ballarat
02.2009 - 12.2016
- Organized paperwork for doctors, nurses, and patients.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Documented latest information in computer system and printed paperwork.
- Stored and retrieved permanent records on daily basis.
- Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
- Trained new Ward Clerks on best practices for administrative duties, contributing to a knowledgeable workforce that maintained high standards of service quality.
- Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
- Supported physicians by promptly providing accurate patient information, facilitating timely decision-making and treatment plans.
- Supported office staff and operational requirements with administrative tasks.
- Answered multi-line phone systems to manage incoming and outgoing calls for busy department.
Education
Certificate IV in Health - Nursing -
Federation University Australia
VIC12-2008
Skills
- Administrative support
- Office management
- Customer relations
- Payroll and budgeting
- Documentation and control
- File maintenance
- Calendar management
- Database administration
- Reporting skills
- Meeting support
- Document preparation
- File management
Accomplishments
I am the current Health & Safety Representative within my designated working group and have been since February 2018. I would like to extend my knowledge to include a Mental Health First Aid qualification in the near future.
In my personal life I enjoy gardening and potting up succulents. I supply plants to my local opportunity shop, this gives me joy as a percentage of my sales go back to support my local community. I also make Macrame plant hangers to compliment the plants I provide.
Timeline
Administration Officer
Aged Care Assessment, Grampians Health Ballarat
12.2016 - Current
Ward Clerk
Grampians Health, Ballarat
02.2009 - 12.2016
Certificate IV in Health - Nursing -
Federation University Australia
Similar Profiles
Wennil Joy BaroyWennil Joy Baroy
GH@home On Road Nurse at Grampians Health BallaratGH@home On Road Nurse at Grampians Health Ballarat
Hannah SmithHannah Smith
Specialists Administration Clerk (Full Time) at Grampians Health BallaratSpecialists Administration Clerk (Full Time) at Grampians Health Ballarat
Arad SadeghiArad Sadeghi
Pharmacy Student at Grampians Health/Ballarat Base HospitalPharmacy Student at Grampians Health/Ballarat Base Hospital