Elizabeth Brear
The Vines,WA
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
21
21
years of professional experience
Work History
Service Advisor
Major Motors
07.2017 - Current
- Creation of job cards and required paperwork, ordering parts, checking in vehicles on arrival, informing and reporting to foreman or servicing mechanics.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labour, Explained estimates and determined repair timelines to manage customer expectations.
- Pleasantly greeted customers and asked open-ended questions to better determine vehicle issues or requests.
- Documented problems and corrective actions to maintain records.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Coordinated with parts department to determine availability of necessary components.
- Exhibited high energy and professionalism when dealing with clients and staff - face to face and over the phone.
- Trained new personnel regarding company operations, policies and services.
- Promptly responded to inquiries and requests from prospective customers.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Monitored factory recalls and announcements to stay on top of changes.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Processed warranty claims whether it be new vehicle or good will claims
Owner/ Business Director
Ezy Azz Contracting
01.2014 - 03.2020
- Handled all Customer enquiries and bookings, produced and finalised invoices and managed both account receivables and payables.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Prepared annual budgets with controls to prevent overages.
- Conducted audit inspections and independent checks to verify parts and materials.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Nightshift Supervisor
Woolworths Ellenbrook
12.2013 - 06.2014
- Observed each team member to carry out duties and provided constructive criticism.
- Managed communication between associates and management, addressing key issues and needs.
- Maintained stock of products and ordered new products when stock was running low.
- Trained staff members to perform inventory management, customer service and maintenance.
- Organized evening meetings to set operations for following day and next shift crew.
- Cultivated professional working relationships with peers and supervisors.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Oversaw loading and unloading of packages in warehouse.
Cashier
McDonalds Ballajura
10.2012 - 05.2013
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
- Operated and sanitized kitchen and food preparation equipment.
- Assisted counter staff in packing ready orders and distributing to customers.
Function Coordinator
Sandalford Winery
08.2012 - 10.2012
- Brainstormed and implemented creative event concepts and themes.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Consulted with customers to determine objectives and requirements for events.
- Hired, trained and supervised volunteers and support staff required for events.
- Trained and supervised event staff to complete tasks on time.
- Evaluated and selected service providers and vendors according to customer requirements.
Service Advisor
Diesel Motors
10.2009 - 04.2011
- Producing/ Creating customer job cards, Relaying current jobs and progress to customer, Organizing quotes, Invoicing customer job cards, Carrying out warranty procedures on job cards, Telephone enquires and bookings, Filing and processing sublet invoices.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies, and labor.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Documented problems and corrective actions to maintain records.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved accounting, service and delivery concerns.
Service Advisor
Hertz Car And Truck Rentals
07.2007 - 10.2009
- Managed Mechanic Time sheets- organised and created scheduled truck and car servicing and job cards.
- Ordered in all necessary and required parts
- Completed all Invoicing of truck and car services,
- Developed estimates by costing materials, supplies, and labor.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Documented problems and corrective actions to maintain records.
Warranty Clerk
Major Motors Forrestfield
01.2005 - 07.2007
- Checked documentation for accuracy and validity on updated systems.
- Verified client information by analyzing existing evidence on file.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Modified, updated and processed existing policies.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Processed and recorded new policies and claims.
- Generated, posted and attached information to claim files.
- Calculated adjustments, premiums and refunds.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Processed claim paperwork and followed up on missing information to complete processing.
- Monitored factory recalls and announcements to stay on top of changes.
- Maintained detailed service and customer records.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
Business Administration Trainee
Ballajura Community College
01.2003 - 12.2004
- Completion of Traineeship in Certificate 3 in business
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Kept reception area clean and neat to give visitors positive first impression.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Screened visitors and issued badges to maintain safety and security.
- Collected, arranged, and input information into database system.
Education
Certificate III Business -
Ballajura Community School
Ballajura, WA02.2004
Year 12 Certificate -
John Forrest Senior High School
Morley, WA11.2002
Skills
- Customer Service
- Excellent Communication
- Attention to Detail
- Warranty Claims Process Management
Certificates
AHA Responsible Service of Alcohol -2012
Certificate 3 in Business - 2004
Work Safe Smart Certificate - 2003
Year 12 Certificate - 2002
References
- Amy Yoon - Work Collegue Sandalford Winery
Phone - 0422 551 800
- Adam Callaghan - Former Parts Interpreter Major Motors Malaga
Phone - 0431 139 553
- Justin D'Angelo - Owner/Director JD Diesel Services (Former Senior Workshop Mechanic Major Motors)
Phone - 0424 844 420
- Katherine Grant - Service Advisor Major Motors Malaga
Phone - 0476 226 532
Hobbies and Interests
- Swimming
- Outdoor Activities (Camping, Walking)
- Boating and Fishing
Timeline
Service Advisor
Major Motors
07.2017 - Current
Owner/ Business Director
Ezy Azz Contracting
01.2014 - 03.2020
Nightshift Supervisor
Woolworths Ellenbrook
12.2013 - 06.2014
Cashier
McDonalds Ballajura
10.2012 - 05.2013
Function Coordinator
Sandalford Winery
08.2012 - 10.2012
Service Advisor
Diesel Motors
10.2009 - 04.2011
Service Advisor
Hertz Car And Truck Rentals
07.2007 - 10.2009
Warranty Clerk
Major Motors Forrestfield
01.2005 - 07.2007
Business Administration Trainee
Ballajura Community College
01.2003 - 12.2004
Certificate III Business -
Ballajura Community School
Year 12 Certificate -
John Forrest Senior High School
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