Elizabeth Buhagiar
Oxley Park,NSW
Summary
Sales professional with proven success at Hager, specializing in visual merchandising and customer service. Expertise in relationship building and conflict resolution, leading to enhanced product promotions and increased customer satisfaction. Strong commitment to leveraging product knowledge for maximizing client retention and achieving sales goals.
Overview
4
4
years of professional experience
Work History
Sales Merchandiser
Hager
Rydalmere, NSW
03.2025 - Current
- Conducted regular store visits to evaluate merchandising standards and ensure compliance with corporate guidelines.
- Developed working relationships with store managers and other key personnel.
- Communicated regularly with customers regarding changes in product lines, promotions.
- Collaborated with marketing team to create promotional materials to support sales objectives.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Explained product features and benefits to company staff members and customers.
- Collaborated with company managers regarding product pricing, promotions and markdowns.
Customer Service Coordinator
Hager
Rydalmere, NSW
08.2023 - 03.2025
- Ensured that all customer inquiries were responded to in a timely manner.
- Provided customer service assistance to customers via phone and email.
- Communicated regularly with other teams across the organization regarding any changes or updates in regards to client accounts or services offered.
- Performed data entry tasks related to customer accounts and order processing.
- Researched new products or services that may be beneficial to customers.
- Utilized various software applications such as CRM systems for tracking purposes.
- Tracked orders from placement through delivery and follow-up as needed.
- Developed relationships with customers to ensure satisfaction.
- Collaborated with other departments to resolve complex customer issues quickly.
- Provided training for new employees on company policies and procedures related to customer service.
- Worked with sales teams to understand processes and enhance after-sales support.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Evaluated and authenticated returns, exchanges and voids.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Explained benefits, features, and recommendations to maximize client retention.
Barista
Gloria Jeans
Mt Druitt, NSW
03.2021 - 08.2023
Education
High School Diploma -
Montgrove College
Orchard Hills, NSW11-2022
Bachelor of Education - English Education
University of Notre Dame Australia
Sydney, NSWSkills
- Visual merchandising
- Data entry
- Team collaboration
- Communication skills
- Conflict resolution
- Training development
- Attention to detail
- Warranty claims processing
- Customer service excellence
- Complaint handling
- Logistics management
- Customer relationship management software (CRM)
- Customer relationship management
- Sales analysis
- Product knowledge
- CRM software
Timeline
Sales Merchandiser
Hager
03.2025 - Current
Customer Service Coordinator
Hager
08.2023 - 03.2025
Barista
Gloria Jeans
03.2021 - 08.2023
High School Diploma -
Montgrove College
Bachelor of Education - English Education
University of Notre Dame Australia
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