Elizabeth Burke
Tweed Heads South,NSW
Summary
Dynamic sales professional with a proven track record at Lexon Australia PTY LTD, consistently surpassing sales targets through effective communication and team leadership. Adept at training and motivating staff, I excel in pipeline management and customer relations, driving revenue growth and fostering long-lasting client relationships.
Overview
18
18
years of professional experience
Work History
Sales Closer - Office Manager
Lexon Australia PTY LTD
Varsity Lakes, QLD
03.2016 - Current
- Set up meetings with potential clients and listened to their wishes and concerns.
- Recommended process improvements within the sales department.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Checked applicant credit, personal references and employment histories.
- Handled pipeline of active deals in closing stage.
- Resolved conflicts between parties involved in transaction if necessary.
- Maintained expert knowledge of client company products and services and equipped callers on team to successfully address of customer questions.
- Developed and implemented new and improved outbound calling processes and scripts, resulting in increased sales and caller engagement.
- Established long-lasting relationships with new and existing customers through warm, personable and knowledgeable phone interactions.
- Utilized positive language in order to provide an effective resolution for all customers' inquiries or complaints.
- Followed up on sales leads through outbound calling.
- Led outbound calling team such that each team member met or exceeded sales targets.
- Answered incoming calls from customers regarding inquiries or complaints.
- Mentored employees in successful selling techniques and encouraged cross-selling additional products and services.
- Set quotas for individual reps as well as overall team performance expectations.
- Mentored junior members of the sales team on best practices in lead generation tactics.
Sales Closer & Trainer
IQ Capital Group
Southport, QLD
12.2015 - 03.2016
- Collaborated with new customers to give details about company offerings.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Initiated outbound calls to prospective clients using scripts.
- Followed up on sales leads through outbound calling.
- Handled inbound telephone calls from interested customers.
- Attended training sessions on a regular basis to stay updated on changes in industry regulations.
- Generated referrals from satisfied customers for additional business opportunities.
- Achieved established sales targets by generating new customer accounts.
- Consistently met daily, weekly, monthly call quotas set forth by management team.
EOI Telemarketer - Sales Recuiter and Trainer
Member Alliance
Robina, QLD
03.2013 - 12.2015
- Greeted customers in a friendly, professional manner on the phone.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Recognized by management for providing exceptional customer service.
- Maintained updated knowledge through continuing education and advanced training.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Adapted teaching methods according to the needs of individual learners or groups.
- Documented all training activities including attendance records, feedback forms, surveys.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Created and offered additional materials to enhance training.
Clerical Office All Rounder
Ontrak Engineering
Maraylya, NSW
04.2007 - 01.2013
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Operated a variety of machinery and tools safely and efficiently.
- Managed household errands and other essential duties.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed inventory and supplies to ensure materials were available when needed.
Education
High School Diploma -
Taieri High School
Mosgiel, New Zealand12-2001
Skills
- Effective communication
- Team leadership
- Commitment to professional standards
- Sales training
- Consistently surpasses sales targets
- Customer relations
- Product and service knowledge
- Staff training and motivation
- Pipeline management
- Adaptability
- Teamwork
Affiliations
- Gardening
- Waterfall walks or in nature
- Restaurants
- Home Improvements
Accomplishments
- Top sales person for nearly 10 years in my current employment, I strive to exceed everyday.
Languages
English
Professional
References
References available upon request.
Timeline
Sales Closer - Office Manager
Lexon Australia PTY LTD
03.2016 - Current
Sales Closer & Trainer
IQ Capital Group
12.2015 - 03.2016
EOI Telemarketer - Sales Recuiter and Trainer
Member Alliance
03.2013 - 12.2015
Clerical Office All Rounder
Ontrak Engineering
04.2007 - 01.2013
High School Diploma -
Taieri High School