Summary
Overview
Work History
Education
Skills
Timeline
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ELIZABETH CARUSO

ELIZABETH CARUSO

Wallan,Australia

Summary


Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.

Overview

16
16
years of professional experience

Work History

Supervisor - Online Picking

Woolworths
08.2024 - Current
  • Supervised x4 days of the week.
  • In charge of the department on mangers days off.
  • Printing Reports
  • Selecting products from the store based on customer orders, ensuring they are fresh and meet quality standards.
  • Paying attention to food safety and packaging quality.
  • Inspect products for damage or expiration dates, ensuring customers receive the best available items.
  • Finding OOS and dispatching orders on time.
  • Assisted team members in daily operations, ensuring adherence to safety protocols and procedures.
  • Adapted quickly to changing work environments and operational demands during peak periods.
  • Ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Checkout Operator

Woolworths
04.2021 - 08.2024
  • Proficient in operating cash registers and processing various payment methods,
  • Delivered outstanding customer service, ensuring a positive shopping experience.
  • Skilled in efficiently bagging items with attention to customers' preferences.
  • Demonstrated problem-solving abilities by effectively resolving customer issues.
  • Maintained a clean and orderly checkout area, including register cleaning and waste disposal.
  • Responsible for accurate cash drawer management and end-of-day financial reconciliations.
  • Entrusted with the responsibility of securely closing the store three nights a week.
  • Trained new staff on checkout procedures and customer service best practices.
  • Helped customers complete purchases, locate items, and join reward programs.

Store Manager

Spendless Shoes
03.2017 - 04.2020
  • Achieve and exceed sales & VAP budgets
  • Track sales performance of store performance hourly, weekly, and monthly
  • Monitor and rotate stock.
  • Lead coach and supervise all team members
  • Ensure exceptional customer service to customers is always provided.
  • Follow cash handling/cash register security procedures. Assist the store manager too manage the roster and approving shifts.
  • Increased average transaction value by upselling products, promoting add-ons.

Checkout Operator

Coles
03.2011 - 03.2012
  • Assists customers upon request on the location of merchandise
  • Ability to adapt and multi-task in different types of environments and departments within the company
  • Responsible for balancing cash drawer before the end of the shift
  • Assure all customers are satisfied before the final transaction is completed
  • Assists with restocking merchandise at the front checkout
  • Strong ability to work independently and within a team
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.

Team Member

KFC
07.2009 - 07.2011
  • Team members Follow CHAMPS (cleanliness, hospitality, accuracy, maintenance, product quality, speed of service)
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Collaborated with team members to streamline operations during peak hours, enhancing overall efficiency.
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Prepared food items accurately and quickly, adhering to strict food safety guidelines.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Education

VCE -

Broadford Secondary College
Broadford, VIC
12-2010

Skills

  • Time Management
  • Customer-focused mindset
  • Training and coaching
  • Strong customer service
  • Problem-solving
  • Decision-making
  • Team leadership
  • Work prioritization
  • Delegating work
  • Attention to detail

Timeline

Supervisor - Online Picking

Woolworths
08.2024 - Current

Checkout Operator

Woolworths
04.2021 - 08.2024

Store Manager

Spendless Shoes
03.2017 - 04.2020

Checkout Operator

Coles
03.2011 - 03.2012

Team Member

KFC
07.2009 - 07.2011

VCE -

Broadford Secondary College

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ELIZABETH CARUSO