Script writing
ELIZABETH CASSWELL
Green Point,NSW
Summary
Enthusiastic, passionate and reliable graduate seeking the opportunity for employment as a Production Assistant. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills with the ability to manage multiple priorities with a positive attitude. Reliable and dedicated team player with hardworking and resourceful approach and a willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
Work History
Casual Sales Assistant
Typo (Cotton On Group)
2023.07 - Current
- Providing friendly and excellent customer service
- Key holder responsibilities (opening/closing store)
- Accepting and processing stock/deliveries
- Utilising proper lifting/manual handling techniques as per OH&S policy and procedure
- Achieving and maintaining Individual KPIs
- Displaying high energy and positive attitude on shop floor providing customers with excellent service.
- Handled customer inquiries, complaints, and returns professionally, ensuring positive experience for all clients.
- Processed transactions accurately while maintaining high level of customer service.
- Collaborated with team members to achieve cohesive and efficient store environment.
- Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Supervisor/ Sales Assistant
Lush Cosmetics
2019.10 - Current
- Administration tasks: booking in-store parties and completing paperwork.
- Upholding OH&S procedures and a clean work environment
- Key-holder responsibilities (opening/closing the store) ensuring store was clean, organized and stocked appropriately for for the next working day. Following company policy and OH&S procedures for opening and closing the store.
- Excellent communication skills with colleagues and customers
- Inventory management: assisting in stock checks, organisation, and maintaining stock levels
- Time management and prioritisation skills on shop floor.
- Oversaw daily operations of store, ensuring smooth workflow and timely completion of tasks.
- Maintained compliance with company policies and procedures.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Provided customers with a positive experience by delivering superior service.
- Helped customers locate products and checked store system for merchandise at other sores.
- Handled customer inquiries, complaints, and returns professionally, calmly .
- Engaged in friendly conversation with customer to better uncover individual needs.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Trained new staff on company policies, procedures, products and customer service..
- Managed efficient cash register operations.
- Strong visual merchandising abilities . Opened, shelved and merchandised new products in visually appealing and organized displays.
- Boosted store revenue through upselling and cross-selling techniques.
Work Experience
Ambience Entertainment
2015.11 - 2015.12
- Creating, editing publications and agendas
- Following on set safety protocols
- Assisting with set-up and breakdown
- Organising & replenishing stock/equipment
- Gained valuable experience working in production, applying learned concepts directly into relevant work situations.
Education
Bachelor of Performance (Dramatic Arts) -
Australian Institute of Music
2018.01 - 2021.04
Higher School Certificate -
Green Point Christian College
2012.01 - 2017.04
Skills
Teamwork and Collaboration
Fast Learner
Computer Skills
Problem-Solving
Interpersonal and Social Skills
Attention to Detail
Outstanding communication skills
Creative and Resourceful
Initiative
Administrative tasks
Time Management
Adaptability and Flexibility
Self Motivation
Adaptability
Multitasking
Organizational Skills
Relationship Building
Reliability
Task Prioritization
Written Communication
Creative Production Experience
- 2021, Stagehand, Silly To Think, Sis & Chris Productions, Sydney Fringe Festival, Sophie & Chris Davis
- 2021, Deputy Stage Manager, Leftover Loss, Cense Theatre Co., Emerge Festival, Sienna Pansini
- 2021, Co-Writer, Leftover Loss, Cense Theatre Co., Emerge Festival, Peta Downes
- 2021, Costume Designer/Assistant, Leftover Loss, Cense Theatre Co., Emerge Festival, Sienna Pansini
- 2021, Director, GRAPE, Cense Theatre Co., Emerge Festival, Elizabeth Casswell
- 2020, Stage Manager, Waiting For Godot, AIM Dramatic Arts, David Fenton
- 2019, Set Design Assistant, The Boys, AIM Dramatic Arts, Peta Downes
- 2019, Assistant Stage-Manager, The Boys, AIM Dramatic Arts, Peta Downes
- 2018, Lighting Assistant & Technical Operator, Emerge, AIM Dramatic Arts, Emerge Festival, Peta Downes, David Fenton
- 2018, Set Design Assistant, Animal Farm, AIM Dramatic Arts, David Fenton
Customer Service Administration Experience
- Lush Cosmetics, Supervisor/ Sales Assistant, 10/2019, Present, Administration tasks: booking in-store parties, responding to customer inquiries and filling in-store paperwork, Efficient with point-of-sale system and information technologies, Upholding safety procedures and a clean work environment, Key-holder responsibilities (opening/closing the store), Excellent communication skills (both with customers & staff), Inventory management: assisting in stock checks, organisation, and maintaining stock levels, Taking customers on interactive shop tours, demonstrating and linking products to secure sales, Strong visual merchandising abilities, Time management and prioritisation skills on the shop floor
- Typo (Cotton On Group), Casual Sales Assistant, 07/2023, Present, Providing friendly and excellent customer service, Key holder responsibilities (opening/closing the store), Accepting and processing stock/deliveries, Utilising proper lifting/manual handling techniques, Reaching and maintaining Individual KPIs, Displaying high energy and a positive attitude on the shop floor
- Ambience Entertainment, Work Experience, 11/2015, Creating, editing publications and agendas, Following on set safety protocols, Assisting with set-up and breakdown, Organising & replenishing stock/equipment
Personal Information
Date of Birth: 10/06/1999
References
Katie Pothecary, Lush Cosmetics, Store Manager
Interests
Timeline
Casual Sales Assistant
Typo (Cotton On Group)
2023.07 - Current
Supervisor/ Sales Assistant
Lush Cosmetics
2019.10 - Current
Bachelor of Performance (Dramatic Arts) -
Australian Institute of Music
2018.01 - 2021.04
Work Experience
Ambience Entertainment
2015.11 - 2015.12
Higher School Certificate -
Green Point Christian College
2012.01 - 2017.04
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