Elizabeth Chapman
Coolangatta,NSW
Summary
I am an honest and dedicated customer service professional with a strong work ethic and can-do attitude. I'm capable of high level communication both written & verbal. Excellent computer literacy and adaptable administration. Having worked for 20 + years in Hospitality industries and Administration sectors, I possess a transferable and versatile skill set. I always conduct myself with integrity and take pride in my work. I'm physically fit, proactive and approachable. Productive either working autonomously and/ or within a team environment, also committed to ongoing training and development for an ambitious company.
Overview
15
15
years of professional experience
Work History
Accommodation Administrator
FMG Cloudbreak, SODEXO
Port Hedland, WA
07.2023 - Current
- Maintained personnel records and updated internal databases to support document management.
- Collected, validated, and distributed information to residents, management & stakeholders.
- Troubleshot many concerns and recommended corrective actions to resolve issues.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- FIFO from Perth - 2:1
Site Administration/Village Bar Retail
Goldfields - IGO
Leinster, WA
04.2023 - 07.2023
- Implementing data input processes for record keeping purposes.
- Manage time efficiently in order to complete all tasks within deadlines, including emails, crib orders & flights.
- FIFO from Perth - 2:1 Roster
- Triaged a huge increase of residence in a short period of time with the utilisation of INX and other software systems.
- Action monthly Stocktakes.
Customer Service Liaison
Feros Care Pty Ltd
Coolangatta, QLD
11.2021 - 02.2023
- Operated a multi-lined, cloud based phone system & answered heavy flow of customer calls with minimal wait times.
- Enhanced clients well being by providing excellent, empathetic & solution focused customer service via phone, email & company portal.
- Regularly participated in proactive team based projects to deliver outstanding productivity.
- Maintained up-to-date knowledge of Government based funding programs, schedule variations & service specifications.
- Tracked client based escalated cases and updated "passport" software with important information.
Receptionist
CHG Accounting & Finance
Tweed Heads, NSW
04.2019 - 03.2021
- Professionally maintained reception area & conference room, also arranged catering, travel & training sessions.
- Aided team with preparation of reports and presentations for internal & client-related use.
- Collected and distributed messages to team members and managers to support open communication and high customer expectations.
- Balanced employee availability, client schedules, and tax related deadlines when scheduling appointments.
Appointments Coordinator & Client Services Liaison
Rejuvenation Clinics Of Australia
Sydney, NSW
06.2015 - 03.2019
- Resolved daily problems, improved scheduling operations and provided exceptional client service.
- Relieved sales, reception & retail staff regularly with efficiency.
- Learned and adapted quickly to new technology and software applications within this progressive, multi-clinic cosmetic & specialist company.
- Applied effective time management techniques with making appointments to meet clinics productivity & profit expectations.
Reservations Manager
Quay Restaurant
Sydney
04.2009 - 06.2015
- Achieved full restaurant capacity generally 6 months in advance - via efficient email and phone systems management.
- Passionate about learning quality, inspirational 3 hatted menus and high end customer service processes.
- Demonstrated creativity and resourcefulness through development of innovative solutions - including implementation of booking forms for external stakeholders.
- Proven ability to prepare venue for media, celebrity, Industry type and a variety of hospitality events under pressure.
Education
Certificate III - Business
MEGT/ARC Training
Online05.2024
Diploma - Remedial Massage Therapies
Endeavour College
Sydney, NSWCertificate IV - Hospitality & Commercial Cookery
Wollongong TAFE
Wollongong, NSWHigh School Diploma -
Menai High School
Sydney, NSWSkills
- Attention to Detail
- Cultural and Safety Awareness
- Problem-Solving and Conflict Resolution Ability
- Happy Aptitude
- Flexible and Adaptable
- Microsoft 365, SAMS, SAP, Workforce Planner, INX, Xero, Korvue, Docusign, ResPac and many other softwares knowledge
Licenses & Accreditations
- Drivers Licence - Unrestricted - C
- RSA Certificate
- White Card
- Spanish Language
References
Matt Morris - Civil Supervisor - IGO
0406 609 326
Buckie Feagaiga - Kitchen Manager
0467 756 293
James Harrison - Director
H&H Finacial Group (formally CHG)
0414 221 472
Interests
- Yoga & Pilates
- Cooking & Nutrition
- Design
- Nature
- Movies & Music
Timeline
Accommodation Administrator
FMG Cloudbreak, SODEXO
07.2023 - Current
Site Administration/Village Bar Retail
Goldfields - IGO
04.2023 - 07.2023
Customer Service Liaison
Feros Care Pty Ltd
11.2021 - 02.2023
Receptionist
CHG Accounting & Finance
04.2019 - 03.2021
Appointments Coordinator & Client Services Liaison
Rejuvenation Clinics Of Australia
06.2015 - 03.2019
Reservations Manager
Quay Restaurant
04.2009 - 06.2015
Certificate III - Business
MEGT/ARC Training
Diploma - Remedial Massage Therapies
Endeavour College
Certificate IV - Hospitality & Commercial Cookery
Wollongong TAFE
High School Diploma -
Menai High School