Elizabeth Chapman
Coolangatta,NSW
Summary
I am an honest and dedicated customer service professional with a strong work ethic and can-do attitude. I'm capable of high level communication both written & verbal. Excellent computer literacy and adaptable administration. Having worked for 20 + years in Hospitality industries and Administration sectors, I possess a transferable and versatile skill set. I always conduct myself with integrity and take pride in my work. I'm physically fit, proactive and approachable. Productive either working autonomously and/ or within a team environment, also committed to ongoing training and development for an ambitious company.
Overview
15
15
years of professional experience
Work History
Accommodation Administrator
FMG Cloudbreak, SODEXO
07.2023 - Current
- Maintained personnel records and updated internal databases to support document management.
- Collected, validated, and distributed information to residents, management & stakeholders.
- Troubleshot many concerns and recommended corrective actions to resolve issues.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- FIFO from Perth - 2:1
Site Administration/Village Bar Retail
Goldfields - IGO
04.2023 - 07.2023
- Implementing data input processes for record keeping purposes.
- Manage time efficiently in order to complete all tasks within deadlines, including emails, crib orders & flights.
- FIFO from Perth - 2:1 Roster
- Triaged a huge increase of residence in a short period of time with the utilisation of INX and other software systems.
- Action monthly Stocktakes.
Customer Service Liaison
Feros Care Pty Ltd
11.2021 - 02.2023
- Operated a multi-lined, cloud based phone system & answered heavy flow of customer calls with minimal wait times.
- Enhanced clients well being by providing excellent, empathetic & solution focused customer service via phone, email & company portal.
- Regularly participated in proactive team based projects to deliver outstanding productivity.
- Maintained up-to-date knowledge of Government based funding programs, schedule variations & service specifications.
- Tracked client based escalated cases and updated "passport" software with important information.
Receptionist
CHG Accounting & Finance
04.2019 - 03.2021
- Professionally maintained reception area & conference room, also arranged catering, travel & training sessions.
- Aided team with preparation of reports and presentations for internal & client-related use.
- Collected and distributed messages to team members and managers to support open communication and high customer expectations.
- Balanced employee availability, client schedules, and tax related deadlines when scheduling appointments.
Appointments Coordinator & Client Services Liaison
Rejuvenation Clinics Of Australia
06.2015 - 03.2019
- Resolved daily problems, improved scheduling operations and provided exceptional client service.
- Relieved sales, reception & retail staff regularly with efficiency.
- Learned and adapted quickly to new technology and software applications within this progressive, multi-clinic cosmetic & specialist company.
- Applied effective time management techniques with making appointments to meet clinics productivity & profit expectations.
Reservations Manager
Quay Restaurant
04.2009 - 06.2015
- Achieved full restaurant capacity generally 6 months in advance - via efficient email and phone systems management.
- Passionate about learning quality, inspirational 3 hatted menus and high end customer service processes.
- Demonstrated creativity and resourcefulness through development of innovative solutions - including implementation of booking forms for external stakeholders.
- Proven ability to prepare venue for media, celebrity, Industry type and a variety of hospitality events under pressure.
Education
Certificate III - Business
MEGT/ARC Training
Online05.2024
Diploma - Remedial Massage Therapies
Endeavour College
Sydney, NSWCertificate IV - Hospitality & Commercial Cookery
Wollongong TAFE
Wollongong, NSWHigh School Diploma -
Menai High School
Sydney, NSWSkills
- Attention to Detail
- Cultural and Safety Awareness
- Problem-Solving and Conflict Resolution Ability
- Happy Aptitude
- Flexible and Adaptable
- Microsoft 365, SAMS, SAP, Workforce Planner, INX, Xero, Korvue, Docusign, ResPac and many other softwares knowledge
Licenses & Accreditations
- Drivers Licence - Unrestricted - C
- RSA Certificate
- White Card
- Spanish Language
References
Matt Morris - Civil Supervisor - IGO
0406 609 326
Buckie Feagaiga - Kitchen Manager
0467 756 293
James Harrison - Director
H&H Finacial Group (formally CHG)
0414 221 472
Interests
- Yoga & Pilates
- Cooking & Nutrition
- Design
- Nature
- Movies & Music
Timeline
Accommodation Administrator
FMG Cloudbreak, SODEXO
07.2023 - Current
Site Administration/Village Bar Retail
Goldfields - IGO
04.2023 - 07.2023
Customer Service Liaison
Feros Care Pty Ltd
11.2021 - 02.2023
Receptionist
CHG Accounting & Finance
04.2019 - 03.2021
Appointments Coordinator & Client Services Liaison
Rejuvenation Clinics Of Australia
06.2015 - 03.2019
Reservations Manager
Quay Restaurant
04.2009 - 06.2015
Certificate III - Business
MEGT/ARC Training
Diploma - Remedial Massage Therapies
Endeavour College
Certificate IV - Hospitality & Commercial Cookery
Wollongong TAFE
High School Diploma -
Menai High School
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