Elizabeth CHARLTON
Marrickville,NSW
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Building Services Executive
Sydney Mechanics' School of Arts
07.2022 - Current
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Prepared annual data to determine metrics for operational performance.
- Developed preventative maintenance schedules, improving equipment reliability and extending asset lifespan.
- Oversaw facility maintenance operations, ensuring compliance with safety regulations and standards.
Front Office Manager
The Ultimo Hotel
Sydney, NSW
08.2019 - 02.2022
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Supervised staff by implementing company policies, protocols, work rules and disciplinary action.
- Assisted in organizing and overseeing assignments
- Handling of Hotel Day to day administration
- Preparing weekly payroll
- Reconciling Hotel Accounts
Night Manager
Leonardo Munich City South, Leonardo Munich Nyx
Munich, Germany
09.2016 - 02.2019
- Prepared nightly deposits by accurately counting cash, filling out deposit slips, and securing deposit in vault.
- Created nightly shift task lists to assign duties to each employee.
- Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
- Organized shift meetings to communicate and resolve issues for night operations.
- Trained and developed personnel to improve safety, employee relations and resolve conflicts
Front Office and Night Audit Cross Intern
Hôtel Excelsior Genève
Geneva, Switzerland
12.2014 - 06.2015
- Worked with customers to understand needs and provide excellent service.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
F&B Associate
Celtic Manor Resort, The Lodge Brasserie
Newport, Wales
05.2013 - 11.2013
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
Education
Bachelor of Business Administration - Event Stream
Les Roches International School of Hotel Management
Crans Montana, Switzerland05.2016
Swiss Federal Maturité -
Nouvelle Ecole Moser
Geneva09.2011
Skills
- Documentation and control
- Policy and procedure modification
- Proficient in Office
- Oral and writing communication
- Payroll and budgeting
- Account Reconciliation
- Database administration
- Business administration
Languages
- Native English speaking
- Fluent French
- Business German
- Basic understanding of Spanish and Italian
Timeline
Building Services Executive
Sydney Mechanics' School of Arts
07.2022 - Current
Front Office Manager
The Ultimo Hotel
08.2019 - 02.2022
Night Manager
Leonardo Munich City South, Leonardo Munich Nyx
09.2016 - 02.2019
Front Office and Night Audit Cross Intern
Hôtel Excelsior Genève
12.2014 - 06.2015
F&B Associate
Celtic Manor Resort, The Lodge Brasserie
05.2013 - 11.2013
Bachelor of Business Administration - Event Stream
Les Roches International School of Hotel Management
Swiss Federal Maturité -
Nouvelle Ecole Moser