Elizabeth Collins
Maitland,SA
Summary
Dynamic and versatile professional with a proven track record at WS Harris PTY LTD, excelling in customer service and cleanliness maintenance. Demonstrates strong multitasking abilities and a positive attitude, significantly enhancing customer satisfaction and operational efficiency. Skilled in safe food handling and fostering team collaboration, consistently delivering high-quality service and support. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
35
35
years of professional experience
Work History
Bakers Assistant
WS Harris PTY LTD
07.2020 - 10.2024
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Managed customer service operations, including taking orders and resolving complaints.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Decorated baked goods and designed visually appealing displays of finished products.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Operated commercial kitchen equipment and tools.
- Washed dishes and sanitized prep area at end of each shift.
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Created appealing displays to showcase products in bakery.
- Maintained accurate inventory of baking supplies and ingredients.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Cleaned and maintained kitchen equipment and oven.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Cut and shaped dough for pies, rolls and other pastries.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Packaged finished products for sale.
- Determined baking times for various items.
- Prepared dough for variety of pastries, cakes and breads.
- Replenished bakery items in display cases.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
Hotel Waitress/Kitchen/Cleaning Assistant
Yorke Valley Hotel
05.2013 - 06.2020
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Contributed to a safe working environment by adhering to safety protocols during all tasks, reducing workplace accidents.
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Removed rubbish from trash receptacles, disposing of waste in specified areas to eliminate risk of pests.
- Organized and used industrial cleaning products following strict safety procedures.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Cleaner
Arrium Mines
04.2012 - 04.2013
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Removed trash, debris and other waste materials from premises.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Handled equipment, chemicals, and materials properly and with caution.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Provided assistance to other staff members with cleaning of difficult areas.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Organized and used industrial cleaning products following strict safety procedures.
School Cleaner
Alert Cleaning Services
01.2012 - 03.2012
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Collaborated closely with other custodial staff members to divide tasks efficiently, resulting in improved workflow.
- Extended the lifespan of school assets through proper care and use of cleaning equipment and materials.
- Ensured timely completion of tasks by effectively coordinating with other members of the maintenance team.
- Enhanced school cleanliness by performing thorough daily cleaning of classrooms, restrooms, and common areas.
- Received consistent positive feedback from teachers for maintaining clean classroom environments conducive to learning.
- Promoted a healthy learning environment through meticulous sanitation of surfaces and equipment.
- Prevented accidents by keeping hallways clear of debris, wet floors properly marked, and identifying potential hazards.
- Supported event preparation by setting up chairs, tables, and decorations as required.
- Maintained inventory of cleaning supplies and equipment, ensuring availability when needed.
- Contributed to a positive school image with well-maintained indoor and outdoor areas.
Hotel cleaner/Waitress/Bar/Hotel Waitress/Kitchen Hand
Hotel Maitland
06.2007 - 01.2012
- Streamlined room turnover process, allowing for quicker guest check-ins and improved efficiency.
- Trained new housekeeping team members on best practices in cleaning techniques, contributing to a consistent level of service quality across all rooms.
- Received frequent positive feedback from guests regarding the cleanliness and presentation of their rooms.
- Contributed to a pleasant guest experience by maintaining clean and well-stocked restroom facilities throughout the property.
- Assisted the hotel in passing inspections by adhering to strict industry guidelines for sanitation and maintenance.
- Supported hotel management with inventory control, minimizing waste and ordering necessary supplies as needed.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Washed and put away kitchen dishes, utensils and glassware.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Hotel Waitress/Kitchen/Bar/Cleaning Assistant
Port Victora
09.2005 - 02.2007
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Checked guests' identification before serving alcoholic beverages.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Cleaner
Gulf Haven Caravan Park
10.2003 - 06.2005
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Removed trash, debris and other waste materials from premises.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Emptied trashcans and transported waste to collection areas.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained an organized inventory of housekeeping supplies, ensuring adequate stock levels for daily operations and reducing unnecessary expenditures.
- Enhanced guest satisfaction by maintaining clean and orderly rooms and common areas.
- Replenished toilet paper, soaps and shampoos in guest rooms to provide adequate toiletries for guests.
Injection Molding Machine Operator
Cresta Plastics
05.1994 - 12.1996
- Worked in team of technicians in quickly changing environment, adhering to all safety protocols and company processes.
- Achieved on-time delivery of customer orders by closely monitoring production schedules and coordinating with other departments as needed.
- Conducted root cause analysis for recurring defects, implementing corrective actions to minimize future occurrences.
- Enhanced production efficiency by optimizing machine settings for various materials and mold designs.
- Enhanced communication between shifts by providing detailed shift handover reports, ensuring smooth transitions and operational continuity.
- Streamlined workflow by organizing workstations and ensuring the availability of necessary tools and supplies.
- Maintained a safe working environment by adhering to safety protocols and conducting routine equipment inspections.
- Assisted in the development of standard operating procedures for injection molding operations, promoting consistency across shifts.
- Trained new operators on injection molding machines, enhancing their knowledge and skills for efficient performance.
- Ensured compliance with environmental regulations through proper handling, storage, and disposal of hazardous materials used in the injection molding process.
- Participated in regular safety meetings to stay up-to-date on best practices for maintaining a hazard-free workplace environment.
- Monitored inventory levels of raw materials, notifying supervisors when replenishments were needed to prevent production delays.
Road Maintenance Worker
Warrmax Road Repairs
01.1992 - 08.1994
- Adhered to all local, state, and federal regulations governing road maintenance activities while ensuring work quality met established standards.
- Documented completed work accurately for recordkeeping purposes, enabling proper tracking of maintenance activities over time.
- Ensured proper signage installation and maintenance, facilitating clear communication of traffic rules and directions to drivers.
- Maintained roadside vegetation by trimming trees, shrubs, and grasses to ensure clear visibility for motorists.
- Assisted with traffic control during construction projects, promoting the safety of workers and motorists alike.
- Minimized hazards for pedestrians by repairing damaged sidewalks, installing crosswalks, or adding accessibility features where needed.
- Promoted teamwork within the crew by assisting coworkers with tasks such as loading/unloading equipment or providing guidance when necessary.
- Improved road conditions by filling potholes, repairing cracks, and sealing surfaces with appropriate materials.
- Operated all heavy equipment properly according to employer safety specifications.
- Increased motorist satisfaction by responding promptly to reported road issues and addressing them as needed.
Factory Hand
Scholles Industries
02.1990 - 08.1992
- Carefully packaged finished products and prepared for shipment.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Demonstrated adaptability in handling diverse tasks as per the factory''s requirements, showcasing versatility in various roles.
- Collaborated effectively with supervisors to implement new procedures for enhanced workflow efficiency.
- Boosted workplace safety by adhering to all factory guidelines and regulations consistently.
- Enhanced production efficiency by maintaining clean and organized work areas.
- Used equipment properly to avoid workplace hazards or injuries.
- Inspected materials before assembly to verify compliance of quality control standards.
- Performed quality checks on finished products to identify and address discrepancies.
- Followed strict quality control processes and procedures to meet high standards.
- Used different machines and tools based on individual job requirements.
- Maintained and organized material and product inventory.
- Operated wide range of industrial machinery to aid in production processes.
Education
Birdwood High School
Birdwood, SA08.1989
Skills
- Packaging products
- Leadership Qualities
- Cleanliness Maintenance
- Flexible Schedule
- Customer Service
- Strong multitasking
- Team Collaboration
- Cash Handling
- Safe Food Handling
- Hospitality service expertise
- Food Running
- Complex Problem-Solving
- Order Accuracy
- Accurate money handling
- Food safety understanding
- Supply Restocking
- Dining area maintenance
- Upselling techniques
- Friendly, Positive Attitude
- Time Management
- Attention to Detail
- Multitasking Abilities
- Critical Thinking
- Calm Under Pressure
- Verbal Communication
- Organization and Time Management
Gardening
I love to get out in the sunshine and tend to my garden when i have a chance.
Timeline
Bakers Assistant
WS Harris PTY LTD
07.2020 - 10.2024
Hotel Waitress/Kitchen/Cleaning Assistant
Yorke Valley Hotel
05.2013 - 06.2020
Cleaner
Arrium Mines
04.2012 - 04.2013
School Cleaner
Alert Cleaning Services
01.2012 - 03.2012
Hotel cleaner/Waitress/Bar/Hotel Waitress/Kitchen Hand
Hotel Maitland
06.2007 - 01.2012
Hotel Waitress/Kitchen/Bar/Cleaning Assistant
Port Victora
09.2005 - 02.2007
Cleaner
Gulf Haven Caravan Park
10.2003 - 06.2005
Injection Molding Machine Operator
Cresta Plastics
05.1994 - 12.1996
Road Maintenance Worker
Warrmax Road Repairs
01.1992 - 08.1994
Factory Hand
Scholles Industries
02.1990 - 08.1992
Birdwood High School
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