Elizabeth Crittenden

Red Rooster

04.2019 - 12.2020

Identified and resolved discrepancies and errors in customer accounts.
Answered questions about store policies and addressed customer concerns.
Worked flexible schedule and extra shifts to meet business needs.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Greeted customers entering store and responded promptly to customer needs.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Stocked, tagged and displayed merchandise as required.
Assisted customers with returns, refunds and resolving transaction issues.
Worked with floor team and managers to meet wide range of customer needs.
Built relationships with customers to encourage repeat business.
Handled cash with high accuracy and took care to check bills for fraud.
Learned duties for various positions and provided backup at key times.
Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
Used POS system to enter orders, process payments and issue receipts.
Reconciled daily totals to maintain balanced and compliant ledgers.
Performed cash, card and check transactions to complete customer purchases.
Maintained current knowledge of store promotions and highlighted sales to customers.
Responded promptly to requests for assistance, spills and customer inquiries.