- Crafting and DIY Projects
- Interior Design
- Fashion
- Road Trips
- Swimming
Elizabeth Crowe
North Rothbury
Summary
Dynamic customer service professional with a proven track record at Hunter Valley Gardens, excelling in conflict resolution and active listening. Enhanced team performance through effective training and implemented feedback mechanisms, driving continuous service improvements. Committed to delivering exceptional experiences and fostering customer loyalty in fast-paced environments.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Hunter Valley Gardens
10.2019 - Current
- Resolved customer inquiries efficiently, ensuring high satisfaction and repeat visitation.
- Trained new staff on service protocols, enhancing team performance and customer engagement.
- Managed customer complaints with empathy, leading to improved resolution rates and loyalty.
- Implemented feedback mechanisms to gather insights, driving continuous service improvements.
Food and Beverage Attendant
Voco Kirkton Park
07.2013 - 10.2019
- Delivered exceptional customer service in high-volume dining environments.
- Assisted in menu planning and beverage selection to enhance guest experiences.
- Trained new staff on service protocols and operational efficiency standards.
- Maintained cleanliness and organization of dining areas, ensuring compliance with health regulations.
Education
No Degree - Agricultural Business And Management
Tocal Agriculture Collage
Tocal Paterson NSW02-1995
High School Diploma -
St Clares High School
Taree, NSW12-1994
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Conflict resolution
- Professional telephone demeanor
- Product knowledge
Interests
Timeline
Customer Service Representative
Hunter Valley Gardens
10.2019 - Current
Food and Beverage Attendant
Voco Kirkton Park
07.2013 - 10.2019
No Degree - Agricultural Business And Management
Tocal Agriculture Collage
High School Diploma -
St Clares High School
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