Yar Elizabeth Dak
Melbourne
Summary
Hi I'm Yar (Elizabeth) , I'm an Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
IAG Insurance
12.2024 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
WAREHOUSE WORKER
The Iconic
10.2023 - 09.2024
- Shipped material and performed RF scanning, boxing, packing, labeling, and preparation of related merchandise.
- Maintained clean, orderly work environment free of hazards.
- Followed orders precisely for correct items, sizes and quantities.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
SALES ASSISTANT
Priceline Pharmacy
12.2022 - 09.2023
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Helped customers locate products and checked store system for merchandise at other sites.
DISABILITY SUPPORT WORKER
Just 4 Care
02.2021 - 11.2022
- Worked with children and parents to closely monitor and record social, behavioral and academic growth.
- Collaborated with healthcare providers to drive continuity of care.
- Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
Education
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Torrens University Australia
Melbourne, VICundefined
Bass High School
Bass Hill, NSWSkills
- Honest and Dependable
- Goal-Driven
- Sales and Promotions
- Attention to Detail
- Positive Customer Engagement
- Shipping and packaging
- Storage Organization
- Customer service
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Shipping and logistics
Timeline
Customer Service Representative
IAG Insurance
12.2024 - 03.2025
WAREHOUSE WORKER
The Iconic
10.2023 - 09.2024
SALES ASSISTANT
Priceline Pharmacy
12.2022 - 09.2023
DISABILITY SUPPORT WORKER
Just 4 Care
02.2021 - 11.2022
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Torrens University Australia
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Bass High School
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