Summary
Overview
Work History
Education
Skills
References
Timeline
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ELIZABETH DAY

Summary

Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organisational skills. Track record supporting professional needs with well-organised precision. Successfully manages high-volume workloads in rapidly changing environments.

Overview

16
16
years of professional experience

Work History

Executive Assistant

Australia Post
07.2016 - Current
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimise time, including international travel and itineraries.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Organised and coordinated conferences and regular meetings.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Delivered exceptional organisational support enabling executive focus on high-level strategic initiatives fostering company growth.

Program Administrator

Australia Post
07.2015 - 07.2016
  • Extensive knowledge in SAP, CRM, Microsoft and Visio.
  • Handled confidential and sensitive information with discretion and tact.
  • Developed and maintained a comprehensive database of program participants, helping to track progress and ensure appropriate follow-up actions were taken as needed.
  • Collaborated with external partners such as vendors or consultants as needed to execute projects efficiently within specified timelines successfully.
  • Maintained accurate records of program activities, using data-driven analyses to inform future planning and decision making.
  • Coordinated events with precision, overseeing logistics, registration, catering arrangements, and other critical details to ensure successful outcomes.
  • Facilitated smooth communication between stakeholders by serving as a liaison between departments, promoting collaboration and information sharing.
  • Provided exceptional customer service by addressing inquiries from stakeholders promptly and professionally.

Events Coordinator - Olympics

Kentucky Equine Research
01.2008 - 09.2018
  • Co-ordination and administrative duties supporting the logistics manager for equestrian events at various Olympic/Paralympic games between 2008-2018.
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Gathered and organized materials to support operations.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Used job-related software to draft and finalize written correspondence and documentation.
  • Handled incoming and outgoing shipping and receiving activities.

Customer Service Agent

Australia Post SCCC
11.2011 - 07.2015
  • Use of SAP, CRM and Right now systems
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Demonstrated high attention to detail, organisation and management of multiple tasks and projects simultaneously.
  • Working on social media platforms within Auspost.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
  • Contacted customers to return routine and general calls promptly.

Education

C-Suite Certificate in High Performing EA - Executive Assistant And Executive Secretary

EA Institute
Melbourne, VIC
04.2025

Certificate III Customer Contact - Customer Service

Aegis Aspire
Melbourne, VIC
03.2012

Skills

  • Executive Support
  • Administrative Support
  • Office Management
  • Strong Problem Solver
  • Meticulous attention to detail
  • Interpersonal Communication

References

References available upon request 

Timeline

Executive Assistant

Australia Post
07.2016 - Current

Program Administrator

Australia Post
07.2015 - 07.2016

Customer Service Agent

Australia Post SCCC
11.2011 - 07.2015

Events Coordinator - Olympics

Kentucky Equine Research
01.2008 - 09.2018

C-Suite Certificate in High Performing EA - Executive Assistant And Executive Secretary

EA Institute

Certificate III Customer Contact - Customer Service

Aegis Aspire

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