Elizabeth De Bree
Varsity Lakes,Queensland
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Hardworking Customer Service Cashier bringing hands-on customer service experience. Accomplished at providing prompt and efficient service to in-store patrons and meeting all sales goals. In-depth knowledge of POS software and CRM applications.
Punctual and honest Job Title with solid background in Type environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Dedicated cashier and server with Number years of experience in Type establishment. Professional when answering customers' questions and recording order information. Service-oriented with quick delivery of hot food and Action.
Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in Type POS software and customer service. Skilled at Skill with dedication to efficiency and accuracy.
Versatile Job Title with exemplary cash register system skills and proven commitment to store cleanliness and safety. Determined to lead and promote high levels of customer service and engagement efforts.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Woolworths Group
Broadbeach, QLD
09.2020 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Completed file maintenance log for price discrepancies.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Solicited customers to purchase loyalty and item protection plans, successfully bringing in $Amount per month in new revenue.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Administration Assistant
QLD Government
Brisbane , QLD
07.2006 - 09.2006
- Recorded expenses and maintained accounting records.
- Worked with supervisors and management to maintain status reports and update information for client projects.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Prepared weekly employee work schedules for team members.
- Drafted agendas, recorded minutes and created documents for meetings.
- Consulted with manager on departmental policies and projects.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Saint Geniveieves
Belfast Northern Ireland 09.1982
Skills
- Inventory Stocking
- Customer Service and Assistance
- Merchandise Packaging
- Customer Complaint Resolution
- Customer Transactions
- Stocking and Replenishing
- Telephone Reception
- Work Task Prioritization
- Advising and Coaching
- Price Identification
- Shelving Items
- Performing Needs Assessments
- Resolving Discrepancies
- Collecting Information
- Professional Telephone Etiquette
- Managing Phone Systems
- Operating Telephones
- Visual Representations
- Technological Knowledge
- Checking Out Customers
Accomplishments
- Documented and resolved Issue which led to Results.
- Resolved product issue through consumer testing.
Certification
- Certified Job Title, Company Name - Timeframe
Timeline
Customer Service Cashier
Woolworths Group
09.2020 - Current
Administration Assistant
QLD Government
07.2006 - 09.2006
Saint Geniveieves