Elizabeth Devlin
Perth,WA
Summary
Dynamic HR Administrator specializing being the first point of contact in providing efficient and accurate HR advice. Skilled in maintaining positive workplace culture and practicing adaptability in a high volume workplace. Strong focus in providing continuous value with HR-related functions, with proven ability to identify opportunity for development. Highly dynamic in a fast-paced environment, willing to balance multiple tasks of priority whilst still producing high-quality output.
Overview
7
7
years of professional experience
Work History
HR Administrator
Mader Group
Perth, WA
09.2023 - Current
- Day-to-day management of high-volume inboxes, acting as the first point of contact for accurate assistance with HR queries.
- Facilitation of employee changes, including final onboarding stages, terminations, transfers, and variations.
- Preparation of employee letters, contracts, and general HR requests.
- Reporting on HR-related innovative strategies
- Developing and implementing HR projects to add value to the wider business.
- Reviewing policies and monitoring changes in legislation to ensure compliance across the business
Shift Supervisor
Kwik Koffee
Perth , WA
05.2022 - 09.2023
- Built and maintained positive relationships with supervisors, co-workers and the public
- Handled escalated complaints with swift acknowledgement, expert conflict resolution and creative problem-solving
- Adapted and learnt to handle emergencies, complaints, equipment problems and team member conflicts
- Demonstrated ability to manage a team of employees and ensure successful shift operations.
Shift Leader
Zambrero Resteraunts
Perth, WA
07.2021 - 05.2022
- Exercised judgement and monitored team performance
- Prepared shift reports, keeping management informed of daily operations
- Accountable for opening and closing tasks in alignment with checklists
- Communicated with patrons to build personable rapport and resolve issues
Customer Service Supervisor
Coles
Perth, WA
07.2017 - 10.2021
- Supervised staff and provided assistance to meet department and organizational goals
- Handled inquiries during peak periods to reduce wait times and maximize customer satisfaction
- Directed phone calls to shorten service time and steer conversations towards targeted solutions
Education
Bachelor of Commerce - Human Resource Management & Management
Edith Cowan University
Perth, WA01-2024
Western Australian Certificate of Eduction -
Mater Dei College
Perth, WA11-2020
Skills
- Training and mentoring
- Adaptability
- Human Resources Information Systems
- HR Policy Development
- Problem-solving and initiative
- Process Improvement techniques
References
References available upon request.
Timeline
HR Administrator
Mader Group
09.2023 - Current
Shift Supervisor
Kwik Koffee
05.2022 - 09.2023
Shift Leader
Zambrero Resteraunts
07.2021 - 05.2022
Customer Service Supervisor
Coles
07.2017 - 10.2021
Bachelor of Commerce - Human Resource Management & Management
Edith Cowan University
Western Australian Certificate of Eduction -
Mater Dei College
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