Elizabeth Dingas
Newtown
Summary
Helping others has always been at the heart of who I am. Whether working with children, families, or clients seeking assistance, I am motivated by a profound purpose to foster inclusive, meaningful, and positive experiences. My experience in speech pathology and customer support has strengthened my ability to build authentic trust and communicate with empathy. I approach every challenge thoughtfully and with care, always focused on the person behind the need.
Having supported both children and adults in a variety of settings, I am passionate about returning to a role where I can truly make a meaningful impact. Motivated by a strong sense of purpose and a sincere commitment to helping others, I bring both compassion and expertise to every interaction, striving to foster positive, lasting change.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Client Support Agent
Sentral Education
10.2024 - Current
- Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications.
- Built and maintained strong client relationships while managing support tickets, troubleshooting complex technical issues, and delivering solutions via phone and email.
- Escalated critical issues promptly to ensure rapid resolution for clients experiencing significant difficulties or potential business impact.
- Worked closely with account managers in handling unique or sensitive client situations requiring personalized attention and care during problem-solving activities.
- Participated in regular training sessions to stay updated on the latest product developments and industry trends.
- Developed comprehensive knowledge of products and services to provide accurate solutions.
- Acted as liaison between customers experiencing difficulties with their accounts/billing arrangements and the finance department for swift rectification measures.
- Utilized remote desktop tools effectively when necessary for efficient troubleshooting assistance directly on client systems.
- Maintained detailed records of customer interactions, ensuring accurate tracking and followup.
- Provided end-to-end software and technical support to users and administrators, ensuring high customer satisfaction through effective issue resolution and system configuration.
- Collaborated cross-functionally to enhance knowledge sharing, improve support processes, and contribute to self-help resources.
Medical Receptionist
Bondi Eye Doctors
03.2024 - 10.2024
- Efficiently managed daily schedules for up to four specialists/clinics, ensuring optimal appointment flow and schedule adherence.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Coordinated surgical bookings and prepared Informed Financial Consent documentation for ophthalmic procedures. Managed Request for Admission forms and liaised effectively with multiple hospital departments.
- Provided comprehensive support to patients throughout their entire surgical journey.
Call Centre Representative
Integrated Health Institute
02.2023 - 03.2024
- Managed incoming and outgoing calls, responding to inquiries about appointments, treatment options, and healthcare services.
- Coordinated scheduling of appointments with various specialists to ensure timely patient care.
- Maintained accurate, confidential patient records in compliance with privacy standards.
- Collaborated with healthcare providers and administrative teams to enhance patient care and streamline service delivery.
- Educated patients on available services, procedures, and health resources offered by the Integrated Health Institute.
- Assisted in organising patient flights and accommodation to support seamless treatment access.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Paediatric Speech Pathologist - Clinic Based
Early Bird Therapy
09.2022 - 12.2022
- Conducted comprehensive assessments and prepared detailed diagnostic and progress reports.
- Planned and delivered individualized 1:1 and group-based clinical interventions.
- Created tailored therapy resources to support intervention goals.
- Maintained accurate progress notes and weekly written communication with families, educators, and other stakeholders.
- Collaborated in multidisciplinary meetings to discuss shared clients and enhance professional practice.
- Regularly met with the practice owner to review client outcomes and treatment planning.
Paediatric Speech Pathologist
Allied Health Partnerships
06.2020 - 09.2022
- Delivered tailored speech and language therapy services across three school sites, supporting students with diverse communication needs.
- Travelled onsite to each school weekly to assess, plan, and implement individualized therapy based on student goals and IEPs.
- Collaborated with educators, support staff, and families to develop and adjust intervention strategies.
- Adapted service delivery models (e.g., one-on-one, group sessions, in-class support) based on the unique needs of each school and student population.
- Providing screening/assessment and therapy for children ages 4-11 focusing on speech, language and phonological awareness.
- Work collaboratively with school staff, learning support teams and parents to meet the needs of each individual client.
- Participate in team meetings and professional development to continuously improve and refine skills.
- Maintained detailed documentation of each session, ensuring accurate tracking of patient progress and facilitating effective communication among the care team members.
- Conducted thorough assessments of patients'' speech, language, and cognitive abilities to determine appropriate therapeutic approaches.
- Led group therapy sessions focused on improving social communication skills for individuals with autism spectrum disorder or other developmental disabilities.
- Collaborated with multidisciplinary teams to develop comprehensive treatment programs for patients with various speech and language disorders.
- Enhanced patient communication skills by implementing individualized speech therapy plans tailored to their specific needs.
Education
Higher School Certificate -
Sydney Secondary College, Blackwattle Bay Campus
Bachelor's Degree - Speech Pathology
Australian Catholic University
NEWTOWN, NSW01.2021
Skills
- Strong verbal and written communication skills, applied consistently in clinical and collaborative settings
- Passionate about working with people and building meaningful, therapeutic relationships
- Skilled in developing rapport and fostering trust with clients, families, and interdisciplinary teams
- Personable, empathetic, and relationship-focused approach to service delivery
- Adaptable and client-centred, with a commitment to ongoing personal and professional growth
- Recognised for delivering reliable support and building trust through strong interpersonal and collaborative skills
- A passion for creating meaningful client connections and providing high-quality support
- Technically proficient in a range of platforms, including Microsoft Office Suite, Genie Medical Software, Sentral Education Software, Salesforce, and HubSpot
- A passion for creating meaningful client connections and providing high-quality support
- Technically proficient in a range of platforms, including Microsoft Office Suite, Genie Medical Software, Sentral Education Software, Salesforce, and HubSpot
Certification
- CPR Certificate, East Sydney Private Hospital, 2024
- Opthalmic Receptionist Course, 2024
- PR Certification Child Protection, 2022
- First Aid Certification, St John's Ambulance, 2021
- Australia Hand Hygiene Allied Health Online Learning Module, 2019
- Hand Hygiene Australia References, 2019
Timeline
IT Client Support Agent
Sentral Education
10.2024 - Current
Medical Receptionist
Bondi Eye Doctors
03.2024 - 10.2024
Call Centre Representative
Integrated Health Institute
02.2023 - 03.2024
Paediatric Speech Pathologist - Clinic Based
Early Bird Therapy
09.2022 - 12.2022
Paediatric Speech Pathologist
Allied Health Partnerships
06.2020 - 09.2022
Higher School Certificate -
Sydney Secondary College, Blackwattle Bay Campus
Bachelor's Degree - Speech Pathology
Australian Catholic University
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