Elizabeth Doherty
South Morang,VIC
Summary
Dynamic and results-driven professional, adept in problem resolution, sales and customer service. Excelled in multitasking and maintaining a detail-oriented approach, significantly contributing to team success and achieving annual financial KPIs.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
46
46
years of professional experience
Work History
Sales & Admin
Snooze
Craigieburn, Vic
12.2019 - 02.2025
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Earned recognition and awards for meeting annual financial KPIs.
- Coordinated with suppliers to maintain punctual delivery schedules.
- Performed data entry tasks in Pronto, concentrating on tax invoices and purchase orders.
- Administered warranty procedures, optimizing the speed of resolving issues.
- Oversaw end-to-end business activities, including cash reconciliation and deposits.
- Managed emailing and electronic filing.
- Coordinated logistics timelines for efficient deliveries.
Receptionist & Customer Care Consultant
Avan Super Centre
Campbellfield, Vic
04.2017 - 09.2019
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Communicated options for aftermarket upgrades and factory packages to clients.
- Streamlined vehicle registration through efficient use of Vic Roads services.
- Presented information on product warranties to customers.
- Managed scheduling of appointments.
Car Care Consultant
Essendon Volkswagen
Essendon, Vic
08.2016 - 02.2017
- Provided details on aftermarket product features and benefits.
- Maintained friendly interactions within the showroom.
- Executed client follow-up strategy via telephone and electronic mail.
- Handled relief reception responsibilities efficiently.
- Managed scheduling of aftermarket product orders.
Salesperson
Bev Marks Bedding & Furniture
Preston, Vic
03.2015 - 08.2016
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Greeted and assisted customers to foster positive experiences.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Resolved customer complaints in a timely manner.
- Managed cash register transactions accurately and efficiently.
Car Care Consultant
Courtney & Patterson
Heidelberg, Vic
11.2013 - 03.2015
- Provided clients with various aftermarket recommendations.
- Handled bookings and deliveries efficiently.
- Oversaw showroom floor to maintain an inviting atmosphere.
- Delivered efficient reception support during periods of absence or high demand.
Customer Care Consultant Team Leader
Nunawading Hyundai
Nunawading, Vic
11.2012 - 11.2013
- Recommended potential products or services after analyzing customer needs.
- Contacted customers about potential service upgrades, new services and account changes.
- Presented product samples, information and price quotes.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
Car Care Consultant
Gary McMillan Toyota
Preston, Vic
09.2011 - 10.2012
- Presented product samples, information and price quotes.
- Created promotional materials, such as brochures and presentations, to promote aftermarket products.
- Negotiated pricing using strong knowledge of competitors and aftermarket pricing structure.
- Handled temporary coverage of receptionist responsibilities.
Customer Care Consultant
Silverstone Volvo
Doncaster, Vic
03.2011 - 08.2011
- Promoted sale of aftermarket products.
- Oversaw enhancements to outdated components.
- Specialized in preparing and serving high-quality beverages.
- Ensured efficient front desk operations during scheduled absences.
Car Care Consultant
Eastern Honda
Doncaster, Vic
03.2010 - 03.2011
- Provided detailed pricing and product information for aftermarket solutions.
- Provided support during customer visits by answering technical questions about products and services.
- Negotiated pricing using strong knowledge of competitors and aftermarket pricing structure.
- Performed relief reception tasks in fast-paced professional environments.
Salesperson
The Knitwear Gallery
Heidelberg & Bundoora, Vic
02.2007 - 03.2010
- Greeted and assisted customers to foster positive experiences.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
Salesperson
Gilbert House Giftware
Balwyn, Vic
02.2006 - 02.2007
- Greeted and assisted customers to foster positive experiences.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
Volunteer
Playgroups, Kindergartens & Primary School
Viewbank , Vic
05.1995 - 01.2006
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Administered operating budgets, enforcing internal expense-monitoring controls.
Executive Assistant
Spicers Paper Limited
Preston, Vic
04.1992 - 11.1994
- Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Handled confidential information with discretion and integrity.
Executive Secretary
Coles Myer Head Office
Melbourne & Tooronga, Vic
02.1979 - 04.1992
- Managed executives' calendars to keep track of events, meetings and activities.
- Organized and prepared meeting rooms and equipment for onsite and offsite events.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Took detailed notes in meetings and disseminated information afterward.
Education
Year 11 -
Academy of Mary Immaculate
FitzroySkills
- Detail-Oriented Approach
- Customer Service
- Cultural Competence
- Multitasking Abilities
- Verbal communication
- Data Entry
- Proficient in Handling Multiple Priorities
- Organizational skills
Training
- Secretarial & Administrative
- Sales (including aftermarket)
- Pronto
- Autoline
- Eranet
- Units
- Retail Manager
Timeline
Sales & Admin
Snooze
12.2019 - 02.2025
Receptionist & Customer Care Consultant
Avan Super Centre
04.2017 - 09.2019
Car Care Consultant
Essendon Volkswagen
08.2016 - 02.2017
Salesperson
Bev Marks Bedding & Furniture
03.2015 - 08.2016
Car Care Consultant
Courtney & Patterson
11.2013 - 03.2015
Customer Care Consultant Team Leader
Nunawading Hyundai
11.2012 - 11.2013
Car Care Consultant
Gary McMillan Toyota
09.2011 - 10.2012
Customer Care Consultant
Silverstone Volvo
03.2011 - 08.2011
Car Care Consultant
Eastern Honda
03.2010 - 03.2011
Salesperson
The Knitwear Gallery
02.2007 - 03.2010
Salesperson
Gilbert House Giftware
02.2006 - 02.2007
Volunteer
Playgroups, Kindergartens & Primary School
05.1995 - 01.2006
Executive Assistant
Spicers Paper Limited
04.1992 - 11.1994
Executive Secretary
Coles Myer Head Office
02.1979 - 04.1992
Year 11 -
Academy of Mary Immaculate
Similar Profiles
Usman RanaUsman Rana
Store Manager at SnoozeStore Manager at Snooze
NIKITA DAHIYANIKITA DAHIYA
Retail Assistant at SnoozeRetail Assistant at Snooze
Kalena StuartKalena Stuart
Host at SnoozeHost at Snooze