Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic

Elizabeth Douglas

Surfers Paradise,QLD

Summary

Motivated, professional, driven and skilled at meeting customer needs with care and nurturing support. Stay on top of demands in fast-paced environments by effectively using slow periods. Maintain organized, clean and safe work areas with diligent attention to important details. I am hoping to begin a new chapter in a rewarding career where I can give something back to my community.

Professional caregiver with experience delivering patient-centered care in fast-paced environments. Skilled in assisting with daily living activities, monitoring vital signs, and providing emotional support. Strong focus on team collaboration and achieving positive outcomes. Reliable, adaptable, and skilled in using medical equipment and following care plans.

Overview

28
28
years of professional experience

Work History

Assistant in Nursing

Estia Health Gold Coast
05.2023 - 05.2025
  • Assisted patients with daily living activities to promote comfort and well-being.
  • Monitored vital signs and reported changes to nursing staff for timely interventions.
  • Maintained cleanliness and safety of patient environments, ensuring compliance with health regulations.
  • Supported medical staff during procedures by preparing equipment and assisting as needed.
  • Documented patient care activities accurately to maintain comprehensive health records.
  • Provided empathetic support and companionship to patients, improving their emotional well-being.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Specialized behaviour management in the memory support unit
  • followed infection control procedures

Assistant in Nursing

St Vincent's Care Services
12.2019 - 05.2023
  • Practiced safe patient transfer techniques.
  • Monitored patient condition and assisted with ADLs, including feeding and ambulation.
  • Updated electronic medical records, upholding data security and confidentiality practices.
  • Monitored and recorded vital signs, including radial pulse, respirations, and blood pressure.
  • Complied with department policies, quality and safety standards, and governmental regulations.
  • Promoted stringent infection-control adherence, including proper hand-washing, sanitizing, and PPE use. Adhered to all covid related infection control procedures.
  • Aided clinical staff in treating residents by monitoring conditions, measuring input and output, and regularly documenting vital signs.
  • Maintained impeccable records consistently meeting organizational, confidentiality, and recordkeeping requirements.
  • Met residents' needs by proactively recognizing and responding different types of concerns.
  • Handled residents' activities of daily living for personal hygiene and grooming.
  • Supported mobility needs by skillfully moving residents between beds, wheelchairs, bathtubs, and other equipment.
  • Assisted with personal positioning requirements, including lifting, turning, and moving residents.
  • Minimized risk of infectious spread through full compliance with infection control procedures.
  • Minimized infection risk to staff and patients, cleaning and sanitizing rooms, equipment and tools.
  • Resolved patient issues by quickly responding to calls and emergency issues.
  • Avoided treatment errors, carefully checking personal details and medication information.
  • Helped patients with limited mental and physical capacity handle daily living tasks.
  • Prevented bedsores, consistently maintaining pressure injury care protocol.
  • Enhanced patient physical recovery with emotional and social support.
  • Helped patients move safely with skilled mobility support.
  • Kept patients comfortable with clean linens and well-stocked rooms.

Cleaning Self Employed

Self Employed
01.2012 - 01.2016
  • Designating teams of staff for jobs, driving teams to and from jobs, office cleaning.
  • Protected customers from germs and infectious diseases with expert cleaning and sanitizing.
  • Completed regular deep cleans, including stripping floors, cleaning under furniture, and washing window treatments.
  • Protected confidential information by following strict protocols for documents and other sensitive materials.
  • Satisfied customers by expertly handling trash, cleaning surfaces, and replenishing linens and other supplies.
  • Prepared correct cleaning solutions by following specifications for water, detergents and acids.
  • Verified level of supplies and requested new inventory to meet service levels.
  • Helped team handle high-volume work by prioritizing tasks and organizing supplies.

Floor Manager

Feeney Pty Ltd
01.2009 - 01.2012
  • Supervising staff during dinner service, preparing the floor for before service, rosters, daily tills.
  • Verified completion and quality of opening and closing duties.
  • Scheduled and monitored team member hours and delegated duties based on business demands.
  • Resolved patron complaints and issues with diplomatic communication and actionable solutions to restore satisfaction.
  • Established and enforced standards for employee performance and guest service delivery.
  • Built performance-oriented team by teaching successful strategies and promoting positive culture.

Floor Manager

Fellini's Restaurant
01.2006 - 01.2007
  • To keep the restaurant floor running smoothly during lunch and dinner service, doing the daily specials menu, training wait staff, doing the tills after each service has finished, helping staff close down, opening up in the morning and setting up the floor.
  • Allocated resources and planned inventory utilization in alignment with forecasted business demand.
  • Resolved patron complaints and issues with diplomatic communication and actionable solutions to restore satisfaction.
  • Cultivated positive, trusting relationships between store and customers, spearheading initiatives to engage guests and bring in repeat business.
  • Established and enforced standards for employee performance and guest service delivery.
  • Protected team members from unsafe practices and environments, monitoring and correcting conditions.

Server/ bar staff

Calanovella Mare Holiday Resort
01.2002 - 01.2004
  • Responsible alcohol service, customer service, prepping bar for service and closing down of bar.
  • Built rapport with beverage distributors to support timely inventory replenishment and favorable costs.
  • Maintained compliance with all food and beverage regulations.
  • Cultivated positive and upbeat environment focused on quality drinks and affordable bar fare.
  • Improved performance by mentoring struggling workers to strengthen job skills and knowledge.
  • Increased profits with special menu offerings, seasonal changes and advertised promotions.

Bar Staff

Berlin Bar
01.2000 - 01.2001
  • Built rapport with beverage distributors to support timely inventory replenishment and favorable costs.
  • Boosted efficiency by keeping work areas clean, tidy, and free of debris.
  • Kept all areas clean, organized and in line with company professional standards.
  • Helped team handle high-volume work by prioritizing tasks and organizing supplies.

Shop Assistant

Sheridan Street Seafoods
01.1998 - 01.1999
  • Food prep and service, cleaning, customer service, closing shop.

Barista

The Coffee Roasters The Esplanade, Cairns
01.1998 - 01.1998
  • Table and counter service, barista operations, food prep, cleaning.
  • Helped support team goals, assisting with all cleaning tasks, customer needs, and supply replenishment.
  • Minimized drawer errors by accurately documenting orders and processing payments.
  • Created warm and welcoming atmosphere, promptly greeting customers and addressing needs.
  • Complemented beverage items with delicious foods such as muffins and bagels.
  • Applied expert menu knowledge to assist guests with selections.
  • Managed dietary restrictions and allergies with special attention to requests and allergen protocols.
  • Reduced equipment downtime by promptly reporting any maintenance issues to management.
  • Cleaned and sanitized work areas, utensils, and equipment.
  • Met upsell goals by promoting high-profit items to every customer.

Shift Supervisor

Charcoal Chickens
01.1997 - 01.1998
  • Food prep, customer service, staff rosters, training staff, opening and closing tills, daily takings, cleaning, stocktake, ordering.

Customer service

The Pier Shopping Centre
01.1997 - 01.1997
  • Nov: Shaharazad Kebabs and Pizza, food prep and service, cleaning.

Education

Certificate III - Individual Support

Celtic Training
01.2020

High School - undefined

William Duncan High School
01.1997

Skills

  • Mobility assistance
  • Meal preparation
  • Decision making
  • Customer relations
  • Schedule coordination
  • Written communication
  • Detail oriented
  • Microsoft Word
  • Bedside care
  • Troubleshooting techniques
  • Time management
  • Task prioritization
  • Reliable team player
  • Direct patient care
  • Bathing assistance
  • Compassionate
  • Alzheimer's and dementia care

Training

  • Completed infection control training, PPE donning and doffing and handwashing.
  • Completed First Aid certificate.

Timeline

Assistant in Nursing

Estia Health Gold Coast
05.2023 - 05.2025

Assistant in Nursing

St Vincent's Care Services
12.2019 - 05.2023

Cleaning Self Employed

Self Employed
01.2012 - 01.2016

Floor Manager

Feeney Pty Ltd
01.2009 - 01.2012

Floor Manager

Fellini's Restaurant
01.2006 - 01.2007

Server/ bar staff

Calanovella Mare Holiday Resort
01.2002 - 01.2004

Bar Staff

Berlin Bar
01.2000 - 01.2001

Shop Assistant

Sheridan Street Seafoods
01.1998 - 01.1999

Barista

The Coffee Roasters The Esplanade, Cairns
01.1998 - 01.1998

Shift Supervisor

Charcoal Chickens
01.1997 - 01.1998

Customer service

The Pier Shopping Centre
01.1997 - 01.1997

High School - undefined

William Duncan High School

Certificate III - Individual Support

Celtic Training

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Elizabeth Douglas