Elizabeth Duggin

• Oversaw financial stewardship, resource allocation, and risk management across business functions.
• Cultivated stakeholder relationships, partnering with board, staff, and community leaders.
• Directed organizational strategy, aligning governance priorities with community service delivery goals.
• Implemented service improvements, refining processes to support quality client outcomes.
• Guided senior teams, building accountability, collaboration, and leadership capability.
• Monitored compliance requirements, ensuring adherence to organizational policies and regulatory standards.
• Streamlined operations for improved efficiency, reducing overall costs and increasing profitability.
• Drove continuous improvement by fostering a culture of collaboration, accountability, and open communication across all levels of the organization.
• Implemented strong hiring and training techniques to promote team cohesiveness and streamline overall workflow.
• Championed corporate social responsibility initiatives that enhanced the company's reputation as an ethical business leader within the community.
• Implemented strong financial controls, ensuring accurate reporting and solid decision-making capabilities.
• Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and a collaborative spirit.
• Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
• Created succession plans to provide continuity of operations during leadership transitions.
• Directed nursing operations to maintain safe, resident-focused care delivery.
• Managed financial, operational and human resources to optimize business performance.
• Established and maintained strong relationships with customers, vendors and strategic partners.
• Founded performance- and merit-based evaluation system to assess staff performance.
• Cultivated company-wide culture of innovation and collaboration.
• Maintained P&L and shouldered corporate fiscal responsibility.
• Oversaw business-wide changes to modernize procedures and organization.
• Led clinical staff scheduling, delegation, and workload prioritization across care shifts.
• Implemented quality improvement actions to strengthen clinical governance and service standards.
• Monitored medication management processes to support safe administration practices.
• Oversaw care plans, assessments, and documentation for accuracy and compliance.
• Coordinated incident response, escalation, and follow-up for resident safety outcomes.
• Partnered with multidisciplinary teams to align care decisions with resident needs.
• Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
• Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
• Oversaw and approved recruitment, hiring and orientation of new nursing staff.
• Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
• Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
• Streamlined nursing operations by optimizing staffing schedules, resource allocation, and workflow processes.
• Collaborated with staff, management, and external groups to coordinate patient care.
• Collaborated with interdisciplinary teams to develop comprehensive care plans for patients with complex needs.
• Devised and presented business plans and forecasts to board of directors.
• Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
• Established and monitored infection control programs to provide a safe, a safe, sanitary environment to prevent transmission of disease and infection.
• Facilitated continuing education and training programs to drive staff competency and professional development.
• Enhanced staff performance by conducting regular evaluations, providing constructive feedback, and offering tailored professional development opportunities.
• Identified department issues to recommend corrective actions.
• Promoted a culture of safety by enforcing compliance with infection control policies and procedures.
• Managed budgets effectively, identifying cost-saving measures while maintaining high-quality patient care standards.
• Planned and assigned workload to 90-person nursing staff to direct patient care.
• Led quality improvement projects aimed at enhancing clinical outcomes through data-driven analysis and targeted interventions.
• Established new policies and updated existing policies to improve the standard of care for patients.
• Developed strong relationships with community partners to facilitate continuity of care for patients transitioning between healthcare settings.
• Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
• Championed initiatives focused on improving workplace diversity to foster an inclusive environment that respects the cultural backgrounds of staff members and patients alike.
• Conducted regular risk assessments within the department to identify areas of potential vulnerability and implement corrective actions where necessary.
• Championed a culture of continuous learning by promoting professional development opportunities for nursing staff, including in-house training programs, conferences, workshops, and online resources.
• Engaged with local educational institutions to support the recruitment and retention of highly skilled nurses, contributing to a robust pipeline of qualified professionals entering the workforce.
• Contributed to organizational strategic planning efforts by providing insights on nursing best practices, workforce development issues, and healthcare trends affecting service delivery models.
• Evaluated emerging technologies in healthcare, recommending appropriate innovations for adoption within the department to improve efficiency and patient outcomes.
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Designed and introduced leadership development, coaching and team management model, resulting in the promotion of employees into increased levels of responsibility.
• Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
• Spearheaded and implemented new projects to expand scope of engagement.
• Developed policies and procedures for effective pharmacy management.
• Represented organization at industry conferences and events.
• Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.

• Led facilities operations, maintained safe and compliant environments across service areas.
• Collaborated with staff and stakeholders to prioritize facilities needs and service continuity.
• Investigated problems and determined appropriate remedies.
• Created management reports outlining important facility statistics.
• Evaluated facility operations and personnel for safety and health regulations compliance.
• Supervised staff of 60 in day-to-day activities.
• Coordinated events setup and teardown effectively, ensuring minimal disruption to regular facility operations.
• Provided mentorship and guidance to junior staff members, fostering a positive work environment that promoted professional growth.
• Established emergency response procedures, effectively managing crisis situations with minimal disruption to operations.
• Drove continuous improvement of processes and systems operation.
• Developed and implemented safety protocols, resulting in reduced workplace accidents and increased employee satisfaction.
• Utilized benchmarking data to identify best practices in the industry, leading continuous improvement initiatives within the facilities management team.
• Ordered, maintained and distributed supplies and inventory.
• Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
• Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
• Held classes to teach staff facility procedures.
• Led nursing operations to maintain resident care standards and regulatory compliance
• Coordinated clinical staffing, rostering, and workload allocation across care teams
• Directed infection control practices and quality improvement activities
• Mentored nursing staff through performance feedback, coaching, and professional development
• Liaised with families, medical practitioners, and allied health providers to support resident outcomes
• Implemented clinical policies and procedures aligned with aged care requirements
• Monitored incidents, complaints, and audits to strengthen service delivery
• Performed rounds to observe care and interview staff, residents, and families.
• Worked closely with administration to develop and implement best practices to improve patient outcomes.
• Mentored new nurses through orientation programs, facilitating their integration into the team and fostering their professional growth.
• Served as a liaison between nursing leadership, hospital administration, medical staff, allied health professionals, patients, families, and other stakeholders to ensure effective communication and collaboration.
• Evaluated work performance of 40 nursing personnel to determine wage increases and implement discipline.
• Communicated with patients, ensuring that medical information was kept private.
• Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
• Created customized care plans, working with hospital staff and families to assess and meet individual needs.
• Discussed medical histories with patients in an effort to provide the most effective medical advice.
• Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
• Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
• Oversaw and approved recruitment, hiring and orientation of new nursing staff.
• Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
• Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
• Streamlined nursing operations by optimizing staffing schedules, resource allocation, and workflow processes.
• Collaborated with staff, management, and external groups to coordinate patient care.
• Established and monitored infection control programs to provide a a safe, sanitary environment to prevent transmission of disease and infection.
• Facilitated continuing education and training programs to drive staff competency and professional development.
• Enhanced staff performance by conducting regular evaluations, providing constructive feedback, and offering tailored professional development opportunities.
• Identified department issues to recommend corrective actions.
• Promoted a culture of safety by enforcing compliance with infection control policies and procedures.
• Planned and assigned workload to 40-person nursing staff to direct patient care.
• Managed budgets effectively, identifying cost-saving measures while maintaining high-quality patient care standards.
• Led quality improvement projects aimed at enhancing clinical outcomes through data-driven analysis and targeted interventions.
• Established new policies and updated existing policies to improve standard of care for patients.
• Developed strong relationships with community partners to facilitate continuity of care for patients transitioning between healthcare settings.
• Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
• Championed initiatives focused on improving workplace diversity to foster an inclusive environment that respects the cultural backgrounds of staff members and patients alike.
• Championed a culture of continuous learning by promoting professional development opportunities for nursing staff, including in-house training programs, conferences, workshops, and online resources.
• Engaged with local educational institutions to support the recruitment and retention of highly skilled nurses, contributing to a robust pipeline of qualified professionals entering the workforce.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Designed and introduced leadership development, coaching and team management model, resulting in the promotion of employees into increased levels of responsibility.

Supervised nursing teams, providing guidance, performance feedback, and roster support.

• Coordinated multidisciplinary care plans with medical officers, allied health, and support staff.
• Monitored clinical standards, escalating risks and supporting incident management processes.
• Implemented policy compliance across medication safety, documentation, and infection prevention practices.
• Strengthened team capability by coaching staff and supporting the orientation of new nurses.
• Oversaw recruitment efforts within the nursing unit, selecting highly skilled candidates who would contribute positively to the team dynamic.
• Collaborated with administrators to evaluate nursing policies and procedures for potential improvements regularly.
• Established a strong rapport with patients and their families, addressing concerns and providing valuable support throughout the treatment process.
• Conducted regular performance evaluations for nursing staff members, providing constructive feedback and identifying opportunities for improvement.
• Promoted interdisciplinary communication through regular meetings with physicians, therapists, and other healthcare professionals.
• Contributed to hospital-wide accreditation efforts, maintaining compliance with industry standards for nursing practice.
• Maintained accurate documentation of patient information, treatment plans, and progress notes in electronic medical records systems.
• Managed staff scheduling and time off to adequately staff nursing floors and allow nurses' earned time off.
• Promoted professional development opportunities to encourage nurses to pursue continuous training.
• Worked at least 64 hours per month as a floor nurse to maintain clinical proficiency.
• Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
• Performed triage on incoming patients and determined severity of injuries and illnesses.
• Implemented care plans for patient treatment after assessing physician medical regimens.
• Provided skilled, timely and level-headed emergency response to critically-ill patients.
• Observed and documented patient factors such as diets, physical activity levels, and behaviours to understand conditions and effectively modify treatment plans.

Employed as a nurse and midwife and during this time was promoted to a Clinical Nurse Specialist role prior to becoming an Associate Nurse Unit Manager.

Contributed to operations in the acute hospital and emergency room.

Regularly completed after hours in charge roles and assisted in the Accreditation program for Continuum of Care in 2000.

Delivered patient-centered nursing care across acute and residential settings, maintaining safe clinical standards.

Assessed patient conditions, prioritized care needs, and updated nursing plans accordingly.

Administered medications and treatments while monitoring responses and documenting changes accurately.

Contributed to the orthopaedic, surgical ward, and High Dependence Unit.

Promoted to after hours supervisor January 1997.

Provided nursing care and responded to field emergencies to ensure patient safety and timely medical intervention.

Completed hospital-based training and a graduate program.