Elizabeth Elasi
Byron Bay,NSW
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Lead Generator
EAST COAST ENERGY
01.2025 - Current
- Cultivated trust with prospects through consistent follow-up communication and relationship-building tactics, leading to higher conversion rates over time.
- Delivered consistent results by setting achievable goals and working diligently towards achieving them each month.
- Developed strong rapport with potential clients, fostering long-lasting relationships and repeat business opportunities.
Psychiatrist Assistant
Dr Peter Siefken @ First Light Healthcare
01.2024 - Current
- Participated in ongoing professional development opportunities to stay current with best practices in psychiatry and better serve patients.
- Contributed to a welcoming therapeutic environment by establishing rapport with patients and demonstrating empathy during interactions.
- Ensured strict adherence to ethical guidelines throughout all aspects of clinical practice, protecting patient privacy and maintaining professional boundaries at all times.
- Treated clients and families with respect and dignity.
Medical Receptionist
First Light Healthcare
01.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patients medicare, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to regulations and medical office policies.
- building rapport with patients to make them feel calm and welcomed
Manager
Orient Express Restaurant
12.2021 - 03.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
Medical Receptionist
Nuvo Health
01.2015 - 03.2021
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Education
High School -
Riverside High School
Gladesville, Sydney01.2013
Skills
- Telephone and email etiquette
- Verbal and written communication
- Outbound calling
- Appointment scheduling
- Positive attitude
- Teamwork
- Team leadership
- Decision-making
- Relationship building
- Self motivation
- Stress management
Personal Information
Date of Birth:29/09/96
Timeline
Lead Generator
EAST COAST ENERGY
01.2025 - Current
Psychiatrist Assistant
Dr Peter Siefken @ First Light Healthcare
01.2024 - Current
Medical Receptionist
First Light Healthcare
01.2022 - Current
Manager
Orient Express Restaurant
12.2021 - 03.2025
Medical Receptionist
Nuvo Health
01.2015 - 03.2021
High School -
Riverside High School
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