AMANDA WOODS
Marsden Park,NSW
Summary
Seeking to take the next opportunity to work as a disability support worker. I do have a unique background with diverse skills With my nursing background and experience in reviewing present and policies in preparation for hospital accreditation. I have also Corporate business back ground in Capital Medical devices where I would assist in rollout of education with ongoing training and support for departments. I adapt to new environments and learn quickly. I have a passion for supporting people and try my hardest for the best outcome or try and guarantee the person has support
Overview
19
19
years of professional experience
Work History
Disability Support Worker (Manager)
My Own Company
12.2021 - Current
- Quickly learned Clients routines improving efficiency and quality of care.
- Help clients achieve their goals in a timely manner
- Carried out day-day-day duties from scheduling routines, to organising medical appointments to social engagements and accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Invoicing clients and providing Service Agreements with accordance of NDIS framework.
- Educated, Encouraged and Supported clients to achieve their personal goals and to live as Independently as they can with support
- Support and have experience with all types of medical conditions from Epilepsy to Cerebral palsy and behavioral management of clients
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Disability Support Worker
Exceed Care
04.2020 - 12.2020
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Kept accurate records for client files and handled related paperwork.
- Adhered to company requirements for patient interactions and care standards.
- Kept detailed daily logs with care actions, patient behaviors and incidents.
- Trained and orientated new staff members on Client care and responsibilities
- Promoted and encouraged new clients to achieve their personal goals
- Administered medication
- wound care and bowel care
Territory Account Manager
Getinge Australia
04.2019 - 03.2020
- Identified prospect needs and developed appropriate responses along with information on suitable products and services
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
- Used consultative sales approach to understand and meet customer needs
- Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs
- Performed cold-calling and follow-ups with leads to secure new revenue
- Brought in new customers and retained base through proactive management of individual needs and development of complete work solutions
- Communicated with vendors and contractors to incorporate input in Getinge project designs that meet the new 4187 standard
- Coordinated with clients, consultants and contractors during construction bidding
- Collaborated with Hospitals and departments team members to design CSSD departments to enhance client requirements for current standards
Territory Sales Manager
Tristel
02.2015 - 04.2019
- Built and strengthened long-lasting client relationships
- Expanded customer base by identifying needs, developing solutions and delivering client-centered products
- Serviced accounts on a regular basis to propose new products or services and or ongoing education
- Identified key entry points to enhance market penetration and effectively promote new products to maximise footprint and customer satisfaction.
- Addressed problems in a proactive and knowledgeable manner to maintain and enhance client satisfaction
- Contacted customers as soon as issues arose to immediately find resolution before the problems escalated
- Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities
- Asked appropriate open-ended questions to discover prospects' needs and requirements
- Identified and qualified accounts to assess market potential by the needs of the department
- Introduced higher standards for customer service and increased efficiency by streamlining operations
- 10 years of expertise in building partnerships, retaining key accounts by assisting with policies and procedure and ongoing support and education
- Strong leader with proficiency in growing professional network, influencing decision-makers and devising compliance strategies.
- Collaborative and strategic team leader offering robust background in customer relationship management
- Grew territory through successful networking, partnership development and contract negotiation
- Expedited resolutions to correct customer problems and complaints
Hygiene Product Specialist
Meiko Australia Pacific Pty Ltd
01.2012 - 01.2015
- Exceeded company revenue by more than 16% on yearly budget
- Managed the workflow of all business processing including the preparation of reports to support the sales department
- Directed and led dealerships to ensure productive goal setting and field sales productivity and the MEIKO brand
- Created momentum for reaching goals with dealerships through effective coaching
- Identified opportunities for growth within the territory and collaborated with sales teams to ensure goal attainment
- Led solution selling strategy initiatives to consultants to maximize sales of design of room and equipment needed
- Owned all aspects of sales planning, development, and team and account management for NSW, then Australia
- Prepared sales presentations for clients showing the success and credibility of Capital Medical equipment in dirty utility rooms to comply to health standards
Sales Representative
Gallay Medical & Scientific
07.2010 - 01.2012
- Built customer loyalty and retention by delivering excellent customer service and meeting expectations.
- Trained new and existing staff on Gallay products
- Rolled out policies and education specific to medical devices
- Used consultative sales approach to understand and meet customer needs.
- Established fair pricing structures and finalized contracts to complete purchase agreements Private health care facilities, Hospitals and doctors.
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
- Effectively and persuasively communicated with customers by employing effective selling, listening and negotiation skills
- Used consultative sales approach to understand customer needs and recommend relevant solutions.
- Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings
- Performed cold-calling and follow-ups with leads to secure new revenue and satisfaction for the client.
Endorsed Enrolled Nurse
Healthscope Nepean Hospital
02.2006 - 07.2010
- Cared for post-surgical patients after Orthopaedic, surgical and Endscopy procedures.
- Adhered to all hospital procedures, policies and protocols to ensure patient safety.
- reviewed policies and procedures in preparation for accreditation
- Recorded patient medical history, applicable test results and vitals into medical records.
- Helped patients complete day-to-day tasks, including bathing, dressing and eating.
- Provided basic patient care and treatment, such as observations and dressing wounds.
- Delivered oral medications, intramuscular injections and IV fluids to mitigate or resolve patient symptoms.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Clean and sterilize endoscopes, forceps, snares and other tools and equipment following established infection control procedures.
- Cleaned, disinfected and sterilized endoscopes and other equipment based on safety protocols and processes.
Education
Cert IV In Nursing - Nursing
TAFE NSW - Nepean, Kingswood
Kingswood, NSW2005
Skills
- Relationship building and management
- Business development
- Interpersonal skills
- Customer rapport
- Account management
- Lead prospecting
- Networking skills
- Nursing back ground (wound, personal care)
- Behavioral management
- Supporting and working towards targets and goals
- Active Listening
- Policy Preparation
- Training Policy Development
Timeline
Disability Support Worker (Manager)
My Own Company
12.2021 - Current
Disability Support Worker
Exceed Care
04.2020 - 12.2020
Territory Account Manager
Getinge Australia
04.2019 - 03.2020
Territory Sales Manager
Tristel
02.2015 - 04.2019
Hygiene Product Specialist
Meiko Australia Pacific Pty Ltd
01.2012 - 01.2015
Sales Representative
Gallay Medical & Scientific
07.2010 - 01.2012
Endorsed Enrolled Nurse
Healthscope Nepean Hospital
02.2006 - 07.2010
Cert IV In Nursing - Nursing
TAFE NSW - Nepean, Kingswood
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