Elizabeth-Faye Harvey
Macquarie Fields,New South Wales
Summary
Encouraging team-player and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Dedicated Banking professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
Work History
Service Manager Assistant
Espritec Network Pty Ltd
04.2023 - 11.2023
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed approximately 50 incoming calls
- Managed Office Email
Banking Consultant
ANZ Murray Bridge
01.2022 - 01.2023
- Enhanced client satisfaction by providing personalized banking solutions and expert financial advice.
- Managed approximately 40 incoming calls and emails per day from customers
Banking Consultant
ANZ Mount Barker
07.2021 - 01.2022
- Identified potential risks, implementing proactive strategies for risk mitigation and management.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Worked with clients to provide competitive commercial banking solutions and retail financing plans.
Education
High School Diploma -
Eastgate Christian College
Queensland03.2020
Certificate lll Health Administration -
TAFE
Adelaide12.2018
Skills
- Policy and Procedure Enforcement
- Conflict Resolution
- Customer Service
- Interpersonal Relationships
- Continuous Improvement
- Persuasive communication style
- Service Sales
- CRM Software
Skills Gained
- Personal Attributes
Goal setting within workplace and working towards weekly achievements
Present excellent communication
Work well under pressure
Organizational Skills
- Achieved Banking skills
Transaction skills
Online Banking knowledge
Computer and phone communication skills
Teller experience
Account opening and closing
Personal Loan Accredited
Insurance and credit card analysis
Timeline
Service Manager Assistant
Espritec Network Pty Ltd
04.2023 - 11.2023
Banking Consultant
ANZ Murray Bridge
01.2022 - 01.2023
Banking Consultant
ANZ Mount Barker
07.2021 - 01.2022
High School Diploma -
Eastgate Christian College
Certificate lll Health Administration -
TAFE
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