Elizabeth Fraser
Brisbane
Summary
Dynamic sales professional with a proven track record at Optus Telecommunications, excelling in customer service and teamwork. Adept at leveraging POS systems to enhance sales and improve customer satisfaction. Recognized for building strong client relationships and fostering a collaborative work environment, driving significant loyal customer growth through personalized service adhering to company guidelines and policies.
Overview
4
4
years of professional experience
Work History
Sales Associate
Optus Telecommunications
02.2025 - Current
- I provide positive first impressions to welcome existing, new, and potential customers.
- I boost customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- I Accurately POS transactions, returning coin, currency, payment cards, and receipts to customers.
- I collaborate with team members to improve overall store performance, sharing best practices, and offering support as needed.
Assistant Store Manager
Optus Telecommunications
08.2024 - 02.2025
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Sales Associate
Optus Telcommunications
05.2024 - 08.2024
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to achieve monthly sales targets.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Retail Sales Assistant
Cotton On Group
02.2023 - 05.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
Crew Trainer
Mcdonald’s
12.2020 - 02.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
Education
High School Diploma -
Trinity Bay Sate High School
Cairns11.2023
Skills
- Customer service
- Teamwork and collaboration
- Goal oriented
- Complex Problem-solving
- POS system operation
Timeline
Sales Associate
Optus Telecommunications
02.2025 - Current
Assistant Store Manager
Optus Telecommunications
08.2024 - 02.2025
Sales Associate
Optus Telcommunications
05.2024 - 08.2024
Retail Sales Assistant
Cotton On Group
02.2023 - 05.2024
Crew Trainer
Mcdonald’s
12.2020 - 02.2023
High School Diploma -
Trinity Bay Sate High School
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