Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Elizabeth Gethen

Richardson, Dallas,TX

Summary

Currently I am employed as the Assistant Manager for Nomads Brisbane and relocating to Plano TX on the 9th of February to support my existing knowledge and experience to evolve my career in the accommodation, Event Management and Hospitality industries. I am seeking a Team Leader/Assistant Manager role and progress further into a Hotel Manager position. I am a committed professional with more than 10 years’ experience in the hospitality and tourism industry with various roles such hotel management, reception team leader and hospitality management. My career has taken me to roles in Greece, England, China and Thailand for the popular hotel and resort chain Club Med.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Relief General Manager

Tourism Adventure Group
Brisbane City, QLD
09.2022 - 02.2024
  • Ensured compliance with all applicable laws, regulations, policies, and procedures.
  • Supervised department managers and ensured their adherence to company standards.
  • Enforced company policies and procedures, ensuring compliance with industry regulations.
  • Conducted internal audits to identify and rectify areas of non-compliance.
    Maintained open and transparent communication channels between various departments and senior management.


Assistant Manager/ Reception Team Leader

Tourism Adventure Group
Brisbane, QLD
01.2022 - 02.2024
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Created reports on sales trends, inventory levels, and financial data.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Assisted the Hotel Manager in developing and implementing effective strategies for improving guest satisfaction.
  • Prepared reports on occupancy levels, revenue projections, staffing needs.
  • Created a welcoming atmosphere by greeting guests upon arrival at the hotel premises.
  • Handled administrative duties such as preparing payrolls and managing staff schedules.
  • Established strong relationships with vendors in order to secure competitive pricing for supplies.
  • Inspected hotel rooms and public spaces to determine cleanliness and need for room updates, as well as relieving the Housekeeping Manager on days off and holiday period.
  • Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
  • Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
  • Assisted guests at check-in, providing information on various services within hotel.

Team Leader/Bar Staff Member

The Victory Hotel Brisbane
Brisbane, QLD
05.2019 - 01.2022
  • Fast paced customer service
  • Basic administrative tasks
  • Extended cocktail knowledge, prep, and training
  • Sports betting facilities
  • Cash clearance
  • Opening/closing duties
  • Meal service
  • General cleaning
  • Basic beer and spirit knowledge
  • Float balancing.
  • Assigned duties and shifts to bar staff members.
  • Maintained accurate records of stock levels and inventory.
  • Organized weekly schedules for all bar staff members.
  • Supervised the preparation of drinks according to standard recipes.
  • Monitored cash handling procedures at the bar counter.
  • Tracked sales figures on a daily basis and reported results to management.
  • Planned promotional activities for the bar area to increase customer engagement.
  • Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
  • Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.

Team Leader

Stonegate Group, England
Birmingham, Liverpool, Bristol, England
04.2018 - 05.2019
  • Creating rapport with regular customers
  • Fast paced nightclub service
  • Food table service
  • Daily cleaning tasks
  • Craft beer and cider knowledge
  • Food and beverage health and safety
  • Opening/closing and cleaning duties
  • Excellent cocktail knowledge
  • Completed Stonegate online training
  • Basic barista training
  • Fast paced nightclub service
  • Opening/closing and cleaning duties
  • Training new bar staff
  • Basic beer, wine and cider knowledge
  • Food and beverage health and safety
  • Extended cocktail knowledge, prep and training.
  • Resolved customer complaints in a professional manner.
  • Monitored cash handling procedures at the bar counter.
  • Reviewed stock levels regularly and ordered supplies as necessary.

Duty Manager Supervisor

The Victory Hotel Brisbane
Brisbane, QLD
05.2017 - 04.2018
  • Stocktake
  • Opening/closing duties
  • Function inquiry’s
  • Re-floating tills and cash clearance
  • Promoting venue events
  • Ensuring that required venue service standards are met
  • Managing staff
  • Management of inventory and cash, TAB and Keno
  • Event management and planning
  • Maintaining OLGR requirements
  • Patron dispute resolution
  • Ensuring hotel policies, procedures and industry regulations are followed.
  • Ensured staff adherence to safety protocols and guidelines.
  • Monitored customer service quality and implemented corrective actions when necessary.
  • Analyzed financial data to identify areas of improvement in cost control measures.
  • Resolved customer complaints in a timely manner.
  • Provided guidance and support to the team members during peak periods.
  • Assisted with interviewing potential candidates for job openings.
  • Created detailed reports on employee attendance, overtime, sick leave.
  • Reviewed invoices from vendors to ensure accuracy of orders placed.
  • Ensured compliance with local laws related to health codes, safety standards.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Coached staff members to develop long-term career goals.
  • Formed and sustained strategic relationships with clients.
  • Monitored progress by establishing plans, budgets and measuring results.

Excursion Snorkeling Coordinator

Club Med Resort Phuket
Phuket, Thailand
08.2016 - 04.2017
  • Organizing daily excursions
  • Briefing guest on activities
  • Regular Lifeguard, CPR, First aid training
  • Interacting with guests during daily activities
  • Greeting guests and assisting reception with room locations
  • Strong guest relations skills
  • Hosting nightly events.
  • Developed and implemented lesson plans to instruct students on the principles of mathematics, science and English.
  • Provided individualized instruction to students to improve their academic performance.
  • Conducted lectures, demonstrations and group activities in order to enhance learning experience.
  • Organized field trips related to course topics in order to provide hands-on learning opportunities outside the classroom.
  • Analyzed data to identify trends in customer behavior and preferences.
  • Developed and implemented shore excursion policies and procedures.

Event and Function Coordinator/ Bar Staff

The Victory Hotel Brisbane
Brisbane , QLD
01.2016 - 08.2016
  • Booking and coordinating corporate, Social, entertainment events
  • Promoting the hotel’s events through social media
  • Negotiating with potential clients
  • Resolving customer complaints efficiently
  • Meeting monthly financial targets
  • Managing competing priorities
  • Hosting private events
  • Working under high pressure situations.
  • Developed and implemented event plans, including budgets, venues, catering, décor, entertainment and special guests.
  • Collaborated with marketing teams to create promotional materials for events.
  • Managed on-site logistics during events, such as registration set-up, audio and visual equipment setup and breakdown.
  • Researched potential locations for upcoming events.
  • Evaluated event performance metrics against established goals and objectives.
  • Monitored event budgets to ensure accuracy and efficiency in spending.
  • Oversaw all aspects of event production from conception through completion.
  • Provided support to attendees before, during, and after the event as needed.
  • Prepared post-event reports summarizing attendee feedback and other key metrics.
  • Negotiated contracts with suppliers to secure favorable pricing for services.
  • Organized transportation schedules for staff members working at the event.
  • Organized venues, budgets, guest lists, catering and event timelines.
  • Met with potential clients to perform site inspections and give tours of facility, meeting rooms and offered activities.
  • Handled client questions and concerns via different communication channels to deliver exceptional customer service.
  • Paid and settled vendors, venues, staff and contracted services.

Kids Club Coordinator/Pool Lifeguard

Club Med Resort Phuket
Phuket, Thailand
07.2015 - 12.2015
  • Caring for children aged 4-10 years of age
  • Organising daily events
  • Setting up activities
  • Cleaning and disinfecting the mini club
  • Greeting parents and guests
  • Performing in shows
  • Entertaining guest’s children
  • Archery, swimming, circus, sporting activities, yoga
  • Snorkelling, kayaking, and swimming lessons
  • High level of customer service and complaints resolution.
  • Maintained accurate records of club members, activities and finances.
  • Delegated work to staff, setting priorities and goals.
  • Guided employees in handling difficult or complex problems.

Education

Diploma of Event Management - Meeting And Event Planning

Southbank University of Technology
Online

Skills

  • Operations Management
  • Human Resources
  • Account Management
  • Loss Prevention
  • Financial Administration
  • Customer Relationship Management
  • Business Development
  • Staff Supervision
  • Advertising and Marketing
  • Reservation Management
  • Revenue Management
  • Facility Maintenance
  • Employee Scheduling
  • Health and Safety Compliance
  • Food and Beverage Management
  • Budget Administration
  • Social Media Networking
  • Special Event Coordination
  • Guest Experiences
  • Sales
  • Cash Handling
  • Revenue Generation
  • Hospitality

References

  • James Oliver, General Manager, Nomads Sydney, Tourism Adventure Group, +61 0499 943 998, syd.gm@nomadsworld.com
  • Dougie Afemai, Hotel Manager, All Nation Brisbane, Tourism Adventure Group, +64 0449 734 195, manager@allnations.com
  • Rebecca Cook, Venue Manager, The Victory Hotel Brisbane, +61 0434 021 155, rebecca.cook@alhgroup.com.au

Certification

  • Current RMLV certificate (Responsible Management of Licensed Venues)
  • Current RSG certificate (Responsible Service of Gambling)
  • Current RSA certificate (Responsible Service of Alcohol)
  • QLD First Aid & CPR certificate
  • Bronze Medallion Surf lifesaving certificate

Timeline

Relief General Manager

Tourism Adventure Group
09.2022 - 02.2024

Assistant Manager/ Reception Team Leader

Tourism Adventure Group
01.2022 - 02.2024

Team Leader/Bar Staff Member

The Victory Hotel Brisbane
05.2019 - 01.2022

Team Leader

Stonegate Group, England
04.2018 - 05.2019

Duty Manager Supervisor

The Victory Hotel Brisbane
05.2017 - 04.2018

Excursion Snorkeling Coordinator

Club Med Resort Phuket
08.2016 - 04.2017

Event and Function Coordinator/ Bar Staff

The Victory Hotel Brisbane
01.2016 - 08.2016

Kids Club Coordinator/Pool Lifeguard

Club Med Resort Phuket
07.2015 - 12.2015

Diploma of Event Management - Meeting And Event Planning

Southbank University of Technology
  • Current RMLV certificate (Responsible Management of Licensed Venues)
  • Current RSG certificate (Responsible Service of Gambling)
  • Current RSA certificate (Responsible Service of Alcohol)
  • QLD First Aid & CPR certificate
  • Bronze Medallion Surf lifesaving certificate

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Elizabeth Gethen