Elizabeth Gethen
Brisbane city
Summary
Experienced with facility operations and maintenance management, ensuring efficient and safe environments. Utilizes strong organizational and communication skills to coordinate tasks and manage vendor relationships effectively. Track record of implementing and maintaining compliance with safety and operational standards.
Overview
10
10
years of professional experience
Work History
Assistant Village Manager/ Relief Village Manager
ISS Facility Services
04.2024 - 09.2024
- Oversee the daily operation of the camp, including accommodation, catering, cleaning, laundry, waste management, and recreational facilities.
- managing a 1400 person camp
- Ensure compliance with health, safety, and environmental regulations.
- Manage budgets, inventory, and supply chain logistics.
- Recruit, train, schedule, and supervise camp staff (kitchen, housekeeping, maintenance, etc.).
- Conduct performance reviews and handle personnel issues.
- Coordinate and oversee regular maintenance of buildings, utilities, and equipment.
- Liaise with contractors or engineering teams for repairs or upgrades.
- Ensure catering services meet nutritional standards and accommodate dietary needs.
- Manage check-in/check-out processes and room occupancy logs.
- Implement and enforce safety policies and procedures in line with regulatory requirements.
- Ensure proper handling of hazardous materials, waste disposal, and emergency response readiness.
- Manage procurement and stock levels of food, fuel, medical supplies, cleaning products, and maintenance equipment.
- Coordinate deliveries and ensure timely resupply of critical items.
- Report to company leadership on camp performance, issues, and improvement plans.
- Act as the liaison between camp services, mining operations, and external vendors.
- Built strong relationships with neighboring communities fostering collaboration on regional development.
- Coordinated with various departments to provide consistent services across all sectors of village functions.
- Led efforts towards continuous improvement within management systems, processes, and overall village operations.
- Ensured compliance with federal, state, and local laws while executing village projects or initiatives.
- Negotiated favorable deals with vendors for providing cost-effective products/services required by the village administration.
- Established a safe environment for residents through effective policing policies and emergency response plans.
- Streamlined village operations through implementing efficient management practices and procedures.
- Improved resident satisfaction levels by addressing grievances promptly and implementing feedback-driven improvements in facilities or processes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Assistant Hotel Manager/Relief General Manager
Tourism Adventure Group
01.2022 - 03.2024
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Created reports on sales trends, inventory levels, and financial data.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Assisted the Hotel Manager in developing and implementing effective strategies for improving guest satisfaction.
- Prepared reports on occupancy levels, revenue projections, staffing needs.
- Created a welcoming atmosphere by greeting guests upon arrival at the hotel premises.
- Handled administrative duties such as preparing payrolls and managing staff schedules.
- Established strong relationships with vendors in order to secure competitive pricing for supplies.
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates, as well as relieving the Housekeeping Manager on days off and holiday period.
- Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
- Assisted guests at check-in, providing information on various services within hotel.
- Ensured compliance with all applicable laws, regulations, policies, and procedures.
- Supervised department managers and ensured their adherence to company standards.
- Enforced company policies and procedures, ensuring compliance with industry regulations.
- Conducted internal audits to identify and rectify areas of non-compliance.
- Maintained open and transparent communication channels between various departments and senior management.
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Conducted regular inspections of facilities to identify areas in need of maintenance or improvement.
- Facilitated open lines of communication between staff members across various departments for smooth collaboration.
- Optimized room inventory management, maximizing occupancy rates while minimizing overbooking incidents.
- Coordinated events and conferences, ensuring smooth execution of all logistical aspects.
- Monitored online reviews and ratings from guests, implementing changes as necessary to address concerns or capitalize on positive feedback.
- Ensured compliance with local regulations and industry best practices regarding health, safety, and accessibility standards.
- Assisted in the creation of long-term strategic plans for the hotel''s continued growth and success.
- Streamlined front desk operations for improved efficiency and enhanced guest experiences.
- Maintained high standards of cleanliness throughout the property by enforcing strict housekeeping procedures.
- Managed hotel budgets, reducing unnecessary expenses and optimizing resource allocation.
- Negotiated favorable contracts with suppliers, securing competitive pricing for goods and services without compromising quality.
- Implemented safety protocols to maintain a secure environment for guests and staff members alike.
- Fostered a welcoming atmosphere for guests by cultivating a culture of exceptional service among staff members.
- Enhanced team performance through regular evaluations, feedback sessions, and professional development opportunities.
- Collaborated with other department heads to develop streamlined processes for interdepartmental communication and cooperation.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Improved employee retention rates through effective recruitment strategies, comprehensive onboarding processes, and ongoing support initiatives.
- Developed strong working relationships with vendors to ensure timely deliveries and cost-effective pricing.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Increased customer service ratings through personable service.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Developed and implemented marketing strategies to promote hotel services.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Established and upheld high standards, promoting great customer service and assistance to guests.
Duty Manager
The Victory Hotel
05.2019 - 01.2022
- Maintained accurate records of stock levels and inventory.
- Organized weekly schedules for all bar staff members.
- Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored cash handling procedures at the bar counter.
- Tracked sales figures on a daily basis and reported results to management.
- Planned promotional activities for the bar area to increase customer engagement.
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
- Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within the group.
- Coordinated staff training sessions on new systems or procedures, fostering continuous learning among team members.
- Implemented new procedures to optimize workflow efficiency within the front desk team.
- Coordinated with suppliers and vendors to determine availability of required materials.
- Served as the primary point of contact for VIP guests, ensuring personalized service and exceptional experiences throughout their stay.
Duty Manager
Stonegate Group
04.2018 - 05.2019
- Bar operations and staff supervision
- Inventory control and stock ordering
- Staff training and shift scheduling
- Customer service and conflict resolution
- Cash handling and POS reconciliation
- Compliance with RSA and licensing laws
- Beverage menu planning and promotions
- Quality control of drinks and presentation
- Event planning and coordination
- Health, safety, and hygiene enforcement
- Trained employees in essential job functions.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
Duty Manager
The Victory Hotel
05.2017 - 04.2018
- Management of inventory and cash, TAB and Keno
- Event management and planning
- Maintaining OLGR requirements
- Patron dispute resolution
- Ensuring hotel policies, procedures and industry regulations are followed.
- Ensured staff adherence to safety protocols and guidelines.
- Monitored customer service quality and implemented corrective actions when necessary.
- Analyzed financial data to identify areas of improvement in cost control measures.
- Resolved customer complaints in a timely manner.
- Provided guidance and support to the team members during peak periods.
- Assisted with interviewing potential candidates for job openings.
- Created detailed reports on employee attendance, overtime, sick leave.
- Reviewed invoices from vendors to ensure accuracy of orders placed.
- Ensured compliance with local laws related to health codes, safety standards.
- Reviewed completed work to verify consistency, quality and conformance.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Coached staff members to develop long-term career goals.
- Formed and sustained strategic relationships with clients.
- Monitored progress by establishing plans, budgets and measuring results.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Trained employees in essential job functions.
Reception Manager
Club Med Resort
05.2016 - 04.2017
- Front desk and guest services management
- Staff rostering, training, and supervision
- Check-in/check-out process oversight
- Handling guest inquiries, feedback, and complaints
- Reservation and booking system management (e.g., Opera, RMS)
- Coordination with housekeeping and maintenance teams
- Maintaining high standards of guest satisfaction
- Cash handling and daily reconciliation.
- Upselling services and promoting hotel amenities
- Ensuring lobby and reception area presentation
- Improved customer satisfaction by implementing efficient front desk procedures and streamlining check-in/check-out processes.
- Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
- Ensured compliance with health and safety regulations by conducting regular facility inspections and addressing any concerns immediately.
- Provided support to colleagues during challenging situations by offering assistance, guidance, and encouragement as needed.
- Collaborated with other department managers to create seamless guest experiences across all hotel services.
- Streamlined inventory management by establishing an organized system for ordering supplies and tracking usage patterns.
- Coordinated group bookings efficiently, working closely with event planners to tailor packages that met client-specific requirements.
- Assisted in the hiring, training, and mentoring of new staff members, fostering a collaborative work environment focused on excellent customer service.
- Fostered a welcoming atmosphere for guests upon arrival by maintaining a clean reception area and ensuring prompt assistance from staff members when needed.
- Implemented effective scheduling strategies, balancing employee preferences with business needs to optimize staff productivity.
- Increased revenue through upselling hotel services and amenities, promoting special offers, and encouraging repeat bookings.
- Optimized room occupancy rates by closely monitoring reservations and coordinating with housekeeping to ensure timely room availability.
- Reduced wait times for guests during check-in/out processes by implementing a more efficient system for handling paperwork, keys, and other essential items.
- Contributed to marketing efforts by analyzing guest feedback data and sharing insights on potential areas of improvement or promotional opportunities.
- Developed strong relationships with local businesses and vendors, creating valuable partnerships that benefited both parties.
- Demonstrated adaptability during peak seasons or staffing shortages by stepping into various roles as needed to maintain smooth operations at the front desk.
- Maintained accurate records of guest information, billing details, and reservation data using hotel management software systems.
- Enhanced team communication by conducting regular staff meetings and providing constructive feedback to colleagues.
Event and Function Coordinator
The Victory Hotel
01.2015 - 04.2016
- Booking and coordinating corporate, Social, entertainment events
- Meeting monthly financial targets
- Managing competing priorities
- Developed and implemented event plans, including budgets, venues, catering, décor, entertainment and special guests.
- Collaborated with marketing teams to create promotional materials for events.
- Managed on-site logistics during events, such as registration set-up, audio and visual equipment setup and breakdown.
- Researched potential locations for upcoming events.
- Evaluated event performance metrics against established goals and objectives.
- Monitored event budgets to ensure accuracy and efficiency in spending.
- Oversaw all aspects of event production from conception through completion.
- Prepared post-event reports summarizing attendee feedback and other key metrics.
- Organized venues, budgets, guest lists, catering and event timelines.
- Met with potential clients to perform site inspections and give tours of facility, meeting rooms and offered activities.
- Handled client questions and concerns via different communication channels to deliver exceptional customer service.
- Developed strong relationships with clients, resulting in repeat business and positive referrals.
- Streamlined event planning processes for increased efficiency and reduced costs.
- Ensured timely completion of tasks by creating detailed timelines and enforcing deadlines among team members.
- Implemented creative marketing strategies to increase attendance at public functions and boost overall awareness of the organization''s offerings.
- Developed contingency plans for potential issues during event execution, mitigating risks before they became problems.
- Managed budgets and negotiated contracts with vendors to ensure cost-effective event solutions.
- Negotiated favorable pricing from suppliers by leveraging long-term business relationships.
- Managed post-event follow-up tasks, including invoice reconciliation and evaluating feedback for continuous improvement opportunities.
- Oversaw the recruitment, training, and management of volunteer staff for large-scale events.
- Handled unexpected challenges and last-minute changes with poise, adapting quickly to ensure a successful event outcome.
- Assisted in the development of promotional materials for upcoming events, ensuring consistent branding across all communications channels.
- Conducted post-event evaluations to measure effectiveness and identify areas requiring improvement or adjustment in future events.
- Balanced multiple projects simultaneously while maintaining exceptional attention to detail in all aspects of coordination efforts.
- Evaluated event performance through attendee feedback, identifying areas for improvement and implementing changes in future events.
- Established clear objectives for each event based on client needs, developing a strategic plan to achieve those goals within budgetary constraints.
Skills
- Community engagement
- Emergency preparedness
- Infrastructure management
- Land use planning
- Building maintenance
- Groundskeeping
- Asset management
- Security management
- Environmental compliance
- Energy management
- Budgeting and financial management
- Customer service
- Team leadership
- Health and safety
- Team coordination
- Work order management
- Property management
- Team building
- Analytical thinking
- Conflict resolution
Timeline
Assistant Village Manager/ Relief Village Manager
ISS Facility Services
04.2024 - 09.2024
Assistant Hotel Manager/Relief General Manager
Tourism Adventure Group
01.2022 - 03.2024
Duty Manager
The Victory Hotel
05.2019 - 01.2022
Duty Manager
Stonegate Group
04.2018 - 05.2019
Duty Manager
The Victory Hotel
05.2017 - 04.2018
Reception Manager
Club Med Resort
05.2016 - 04.2017
Event and Function Coordinator
The Victory Hotel
01.2015 - 04.2016
Similar Profiles
ANTONIO CALVERO TOMASANTONIO CALVERO TOMAS
Housekeeping/Cleaning at ISS IRELAND LTD. ISS FACILITY SERVICESHousekeeping/Cleaning at ISS IRELAND LTD. ISS FACILITY SERVICES
Krupali JoshiKrupali Joshi
Service Coordinator (Metro Trains) at ISS Facility Services and Spotless ServicesService Coordinator (Metro Trains) at ISS Facility Services and Spotless Services
NAVJEET KONDALNAVJEET KONDAL
Aviation Protection Officer at ISS Facility ServicesAviation Protection Officer at ISS Facility Services
Bunchinsuren Bat-ErdeneBunchinsuren Bat-Erdene
Tailor at Sonia FashionTailor at Sonia Fashion
Nicholas TaylorNicholas Taylor
Sous Chef at Reef Veiw HotelSous Chef at Reef Veiw Hotel