Elizabeth Gordon

Oversight of governance and service delivery operations of individual and family recovery (counselling, intake and regional teams) and professional supervision

Management and leadership of Senior Leaders

Implementation of strategic plan, including allocation of resources

Oversight for healthy, trauma-informed and culturally responsive organisational culture with over 130 staff

Qld representation to the National Forum of Torture and Trauma Services (FASSTT)

Identified new strategic opportunties and manage of core funding programs

Development and management of key strategic relationships with stakeholders, including government funders and community leaders)

Nurtured a team of counselling and intake team leaders

Ensured the delivery of quality counselling and intake services

Reviewed and updated service delivery policy and procedures

Contributed to strategic direction and senior management team whole of organisation priorities

Cross-Cultural, Trauma-Informed Counselling - The provision of client-centred biopsychosocial assessment and short- and long-term recovery-oriented therapeutic counselling to adults, young people &children from refugee-related torture and trauma backgrounds. This also includes risk assessment, safety planning, consultation and facilitated referral to internal programs and external service providers.

Clinical Supervision – Provision of regular clinical supervision and debriefing to counsellors related to therapeutic interventions, crisis management, critical incidents, casework, cross-cultural practice, vicarious trauma and self-care.

Leadership and Management Skills–Organisational representation at networks meetings, performance review of team members, recruitment, staff orientation, workload allocation and individual and team strategic planning. Senior Management responsibilities included development and progression of clinical practice frameworks, research and policies, quality assurances processes and strategic planning.

Intake and Assessment – Assessment of children and young people with severe and complex mental health difficulties, including risk assessment, safety planning, carer/parent engagement, psychoeducation and referral.

Counselling and Therapeutic Intervention – Provision of counselling and case management to consumers and their carers/parents within the context of a multi-disciplinary team.