Open To Work
Elizabeth Guy
Bolwarra Heights,Australia
Work Preference
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Custom Design Consultant
Whitakers Jewellers
07.2019 - Current
- Created custom jewellery designs tailored to individual preferences.
- Assisting clients with Custom designing a piece of Jewellery, from design to stone type/size and shape.
- Identified suitable diamonds and gemstones for client projects.
- Sourcing Diamond and Gemstone options to suit the clients' wants and needs.
- Performing diamond presentations
- Custom quoting for new jobs
- Tracking the progress of custom and special orders.
- Providing exceptional customer service in everyday sales and customer enquiries
- Ability to negotiate and build relationships
- Meeting sales targets
- Able to work individually and within a team environment
- Managed cash transactions accurately during sales.
- Jewellery Cleaning
- Liaising with Jewellery repairers for client repairs
- Organized product displays to enhance customer engagement.
- Conducted routine cleaning and upkeep to ensure store presentation.
Part Time Sales Professional
Michael Hill Jewellers Maitland
11.2017 - Current
- Providing exceptional customer service in everyday sales and customer enquiries
- Meeting sales targets
- Performing diamond presentations
- Ability to negotiate and build relationships
- Able to work individually and within a team environment
- Managed cash transactions accurately
- Coordinated with jewellery repairers to facilitate timely client repairs
- Liaising with Jewellery repairers for client repairs
- Maintained cleanliness and organization of the store
Claims Support Officer
CGU Workers Compensation
09.2011 - 10.2017
- Assist the business to achieve required Claims Performance Fees by following and applying its obligations in accordance with contractual and WorkCover authority requirements, in relation to notification, claim lodgement and triage
- Served as acting Team Manager, overseeing team operations and workflow.
- Assist the business to achieve required claims performance Fees by ensuring all payments and reimbursements are processed in accordance with icare, ATO and regulatory body requirements
- Provide administration support to claims teams to ensure case management activities are processed according to timeframes
- Executed archiving and file management tasks to ensure proper document organization.
- New claim lodgements for NSW have been actioned & lodged within 1-2 business days, consistently above Workcover target which has been maintained for 6 years. The results have provided the Case Managers more time to contact key stakeholders before a liability decision is due.
- Identified errors and bugs in the system during a project to assist the business with moving to a paperless and imaged system. Provided feedback to the Claims Business Support Department to improve system functionality.
- Senior lead in the correct classification of key documents. Provided samples of misclassifications to the Project Team Manager which has assisted the automated system classify documents more accurately. Case Managers can now prioritise work more efficiently.
- Acting Team Manager in the absence of the Team Manager. I organise the team to ensure that work is actioned accordingly and that we stay within our KPI targets. Any issues or concerns are raised with the Branch Manager and actioned accordingly.
Administration Officer
Holiday Coast Credit Union
Wauchope, Australia
06.2006 - 09.2011
- Processed direct entry and member chequing transactions daily, ensuring accurate and timely handling of member accounts
- Daily Reconciling
- Ordering of RediCards & Visa Cards
- Process Improvement / Procedural writing
- Debt Management – Overdrawn Savings
- Executed daily tasks, maintaining operational continuity and supporting team objectives
- Trace/ Recall Requests
- Provided support to branch operations to enhance efficiency
- Implemented and managed changes within support service team, safeguarding business assets and enhancing service reliability
Crew Trainer
McDonalds
Port Macquarie / Kempsey, Australia
06.2000 - 06.2006
- Trained new staff members on operational procedures. / Working as Part of a time
- Preparing & Food Handling
- Provided walk-up service to customers in a fast-paced environment.
- Duties involved in opening Restaurant
- Cash Handling
- Barista
Education
School Certificate -
Melville High School
Certificate III - Retail
Matters in Gray Training Organisation
Certificate III - Financial Services
Australian College of Commerce & Management
Certificate II - Information Technology
TAFE
KempseySkills
- Word
- Excel
- Outlook
- Program Installation
- Internet
Certification
- Certificate of Attainment – Professional Selling Systems, Michael Hill Jewellers
- Introduction to Jewellery Making, TAFE PLUS Statement
- Correspondence Retail Training Course, The Gemmological Association of Australia
Timeline
Custom Design Consultant
Whitakers Jewellers
07.2019 - Current
Part Time Sales Professional
Michael Hill Jewellers Maitland
11.2017 - Current
Claims Support Officer
CGU Workers Compensation
09.2011 - 10.2017
Administration Officer
Holiday Coast Credit Union
06.2006 - 09.2011
Crew Trainer
McDonalds
06.2000 - 06.2006
School Certificate -
Melville High School
Certificate III - Retail
Matters in Gray Training Organisation
Certificate III - Financial Services
Australian College of Commerce & Management
Certificate II - Information Technology
TAFE