Elizabeth Habibah Merheb
Campbelltown,NSW
Summary
Dynamic professional with a robust background in customer service and a genuine passion for enhancing the quality of life for the elderly. Committed to exceeding client expectations while consistently demonstrating exceptional communication and interpersonal skills in fast-paced environments. Proven track record of efficiently resolving issues and delivering tailored solutions that contribute to positive customer experiences. Eager to transition into a Client Service Officer role, leveraging transferable skills to make a meaningful impact and foster strong customer relationships.
Overview
4
4
years of professional experience
Work History
Administrative and Customer Service Assistant
Sea Sparrow Corporation
08.2024 - 08.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers with product selection and provided detailed information to enhance satisfaction.
- Processed transactions accurately using point-of-sale systems, ensuring timely service delivery.
- Maintained product knowledge to address customer needs and promote upselling opportunities.
- Managed inventory levels, ensuring availability of products while minimizing waste and discrepancies.
- Gathered feedback from customers to identify areas for improvement in service delivery and support initiatives.
- Answered customer questions about product availability and shipment times.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Provided exceptional support during peak hours as well as holidays and special events.
- Collaborated with other departments to guarantee customer satisfaction.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Handled high call volume while maintaining a professional demeanor and ensuring timely resolutions.
- Utilized problem-solving skills to address customer queries and complaints.
- Processed returns and exchanges, adhering to company policies while prioritizing customer satisfaction.
- Reduced wait times by efficiently managing multiple tasks simultaneously without compromising quality of service.
- Streamlined the customer service process for increased efficiency and faster response times.
- Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
- Contributed to sales growth by up-selling additional products or services when appropriate.
- Prevented potential escalations by identifying potential issues early on and proactively offering solutions to resolve them swiftly.
- Participated in regular team meetings to share ideas for improvement and stay informed about updates within the company or industry trends impacting our customers'' needs.
- Conducted client and market surveys to identify areas of improvement.
- Gathered and verified data from customers to promote marketing initiatives.
- Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.
- Analyzed customer feedback to identify areas for improvement.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Created and maintained detailed database to develop promotional sales.
- Implemented and developed customer service training processes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Sought ways to improve processes and services provided.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Investigated and resolved accounting, service and delivery concerns.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Identified and resolved discrepancies and errors in customer accounts.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- I maintained a clean and organized work environment for myself.
- Built strong relationships with customers by providing friendly, personable service.
Sales Representative Appointment Setter
Lenergy
08.2024 - 01.2025
- Scheduled appointments with clients, ensuring optimal use of time and resources.
- Managed follow-up communications to confirm attendance and address inquiries.
- Scheduled appointments efficiently, optimizing daily calendar for maximum productivity.
- Conducted preliminary research to identify potential leads and target clients effectively.
- Developed strong relationships with customers to enhance satisfaction and loyalty.
- Executed daily sales strategies to achieve targets and improve revenue growth.
- Provided product knowledge and support to assist customers in making informed decisions.
- Collaborated with team members to streamline processes and improve sales performance.
- Collaborated with sales teams to align appointment strategies with business goals.
- Analyzed scheduling patterns to identify opportunities for efficiency improvements.
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
Housekeeping Attendant
AHS Hospitality
10.2022 - 12.2022
- Maintained cleanliness and organization in guest rooms and public areas.
- Assisted in laundry operations, ensuring timely availability of clean linens.
- Utilized cleaning chemicals and equipment safely to uphold hygiene standards.
- Reported maintenance issues promptly to ensure guest satisfaction.
- Collaborated with team members to complete daily cleaning tasks efficiently.
- Adapted quickly to varying workloads and prioritized tasks effectively.
- Followed established procedures for waste disposal and recycling practices.
- Enhanced guest experiences through attention to detail in room presentation.
- Worked effectively under pressure during busy periods, maintaining high standards of cleanliness and professionalism.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Managed the laundry facility efficiently, ensuring prompt delivery of clean linens to guest rooms and common areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Kept building entryway glass clean and polished for professional presentation.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Improved cleanliness and guest satisfaction by providing thorough and efficient housekeeping services.
- Ensured a healthy environment for guests by adhering to strict sanitation standards in all cleaning tasks.
- Streamlined housekeeping processes by implementing time-saving techniques and equipment innovations.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Informed management of potential safety hazards, contributing to a safer environment for both guests and staff members.
- Reduced room turnover time by efficiently organizing daily tasks and prioritizing room assignments based on check-out times.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Collaborated with other departments to address maintenance issues, enhancing overall guest experience.
- Ensured proper care of hotel property during cleaning processes, minimizing damage or wearandtear.
- Contributed to a positive work atmosphere by demonstrating a strong work ethic and consistently respectful interactions with colleagues.
- Demonstrated attention to detail in all cleaning tasks, resulting in consistently high-quality workmanship.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Responded to requests from patrons for linens and toiletries.
- Adhered to eco-friendly practices in cleaning methods and product usage, supporting the hotel''s commitment to sustainability efforts.
Customer Service Crew Member
McDonald's
07.2024 - 07.2025
- Provided exceptional customer service in high-volume environment, ensuring positive experiences for all patrons.
- Assisted in training new crew members on operational procedures and service standards.
- Handled customer inquiries and complaints efficiently, escalating issues when necessary to maintain satisfaction.
- Operated point-of-sale systems accurately, processing transactions and managing cash register duties.
- Maintained cleanliness and organization of work areas, adhering to health and safety regulations.
- Collaborated with team members to ensure timely service during peak hours, enhancing overall efficiency.
- Participated in inventory management by restocking supplies and reporting shortages to supervisors.
- Adapted quickly to changing priorities and customer demands, demonstrating flexibility in dynamic environment.
- Completed tasks efficiently, demonstrating strong multitasking abilities during peak service hours.
- Provided knowledgeable product recommendations based on individual customer needs, increasing overall satisfaction levels.
- Maintained a clean and organized work environment to ensure optimal service delivery.
- Reduced wait times with effective communication between customers and staff members.
- Contributed to positive company reputation by delivering exceptional service experiences for customers.
- Established rapport with regular clients, fostering long-term loyalty through personalized interactions.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Streamlined order processing by mastering point-of-sale systems, reducing errors and improving turnaround times.
- Achieved high levels of customer satisfaction through attentive listening and empathetic responses to concerns.
- Collaborated with team members to achieve performance goals consistently each month.
- Boosted team efficiency by providing support and training on company policies and procedures.
- Implemented new strategies for handling difficult situations, resulting in improved customer retention rates.
- Facilitated seamless transitions between shifts through clear communication of pertinent information regarding ongoing issues or concerns.
- Contributed to store-wide initiatives aimed at reducing waste and minimizing environmental impact.
- Ensured inventory accuracy by conducting routine checks and notifying management of any discrepancies promptly.
- Promoted up-selling techniques among crew members, leading to higher average transaction values per customer visit.
- Adhered to safety protocols and sanitation guidelines, maintaining a safe environment for both staff and patrons alike.
- Assisted customers in navigating product offerings, leading to increased sales revenue.
- Managed cash transactions accurately, ensuring proper balances at the end of each shift.
- Responded to customer requests for products, services, and company information.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed timely and effective replacement of damaged or missing products.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Increased efficiency and team productivity by promoting operational best practices.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Customer Service Crew Member
McDonald's
09.2021 - 01.2022
- Provided exceptional customer service in high-volume environment, ensuring positive experiences for all patrons.
- Assisted in training new crew members on operational procedures and service standards.
- Assisted in maintaining cleanliness and organization of work areas.
- Collaborated with team members to ensure timely service delivery.
- Learned and followed safety protocols for food handling and equipment usage.
- Supported inventory management by restocking supplies as needed.
- Operated cash register accurately during peak hours to facilitate transactions.
- Participated in training sessions to enhance product knowledge and service skills.
- Contributed to team goals by adhering to operational standards consistently.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Handled customer inquiries and complaints efficiently, escalating issues when necessary to maintain satisfaction.
- Operated point-of-sale systems accurately, processing transactions and managing cash register duties.
- Maintained cleanliness and organization of work areas, adhering to health and safety regulations.
- Participated in inventory management by restocking supplies and reporting shortages to supervisors.
Customer Service Front Counter
Barrys Fish Market
07.2024 - 09.2024
- Assisted customers with inquiries, providing accurate information on products and services.
- Processed transactions efficiently, ensuring smooth and accurate cash handling.
- Maintained cleanliness and organization of counter area to enhance customer experience.
- Collaborated with team members to promote sales initiatives and special offers.
- Adapted quickly to new systems for order processing and inventory management.
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Mentored new team members on best practices for exceptional counter service, promoting a culture of continuous improvement.
- Operated register efficiently, reducing wait times and improving customer experience.
- Coordinated special orders or requests from customers, ensuring timely delivery of desired products or services.
Education
No Degree - Aged Care And Disability
Macquarie Community College
Blacktown, NSW03-2026
No Degree - TPC Pathways To Further Study
Blacktown TAFE
Blacktown, NSW01.2023
Secondary School - Year 11 -
Mountain View Adventist College
12.2019
Skills
- Conversational Arabic (Lebanese)
- Customer transaction management
- Experiential learning
- Effective communication
- Strong organizational abilities
- Effective team collaboration
- Experienced in software utilization
- Team collaboration
- Adaptability in challenging situations
- Office administration expertise
- Point-of-sale operation
- Cash handling accuracy
- Transaction processing
- Customer relationship management
- Appointment scheduling
- Inventory management
- Cash handling procedures
- Problem resolution
- Data entry accuracy
- Product knowledge enhancement
- Workflow optimization
- Customer service
- Technical support
- Data analysis
- Sales strategies
- Project management
- Conflict resolution
- Marketing tactics
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Organizational skills
- Computer skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Verbal communication
- Relationship building
Languages
English
Native or Bilingual
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Community Cleanup
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Auto Repair/Restoration/Tinting/Car detailing
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Enjoy hobbies that combine physical activity with outdoor exploration
- Music
- Gym Workouts
- I enjoy helping others and giving back to the community
- Volunteering
- Watching Movies and TV Shows
- Video Gamer and Streamer
- I participate in low-impact exercises to strengthen core muscles
- I like working with my hands and fixing things
- Strategy Games
- Learning new cooking techniques and expanding my culinary skills
- Volunteer Work
- Camping
- Video Game Design
- I enjoy cooking for friends and family gatherings
- Fashion and Style
- Video Gaming
- Yoga
Timeline
Administrative and Customer Service Assistant
Sea Sparrow Corporation
08.2024 - 08.2025
Sales Representative Appointment Setter
Lenergy
08.2024 - 01.2025
Customer Service Crew Member
McDonald's
07.2024 - 07.2025
Customer Service Front Counter
Barrys Fish Market
07.2024 - 09.2024
Housekeeping Attendant
AHS Hospitality
10.2022 - 12.2022
Customer Service Crew Member
McDonald's
09.2021 - 01.2022
No Degree - Aged Care And Disability
Macquarie Community College
No Degree - TPC Pathways To Further Study
Blacktown TAFE
Secondary School - Year 11 -
Mountain View Adventist College
Interests
When l am able to in my spare time l love listening to music, reading books including manga and comics.
I love my gaming and streaming l do both of these. Love everything about food it's one of the main reasons l love the gym!
I love nature as well love the outdoors and camping (glamping honestly). Love going out and exploring different restaurants with family and friends.
I love everything about cars as my partner has his own business, so l help him with that and l more so take care of the cleaning and detailing.