Elizabeth Hamilton
Point Cook,Vic
Summary
Dedicated enrolled nursing student currently working towards Diploma in Nursing. Solid understanding of role of an enrolled nurses in interdisciplinary environments. Excellent clinical and people skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Prior to to current studies, Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Managing Director
Shehzadi Home Cleaning Service
02.2020 - 04.2023
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Trained new employees on proper protocols and customer service standards.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Used time management and efficient cleaning methods to meet deadlines.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Organized and used industrial cleaning products following strict safety procedures.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Handled equipment, chemicals, and materials properly and with caution.
Customer Service
Capital Smart
03.2016 - 01.2018
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Managing Director
Larah Enterprises
01.2010 - 01.2015
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Coordinated office events, seminars and meetings for staff and clients.
- Created organized filing system to manage department documents.
- Completed bi-weekly payroll for 52 employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Collected expense log reports and receipts to verify employee reimbursement requests.
- Managed purchase order closeout in alignment with project processes.
- Managed invoicing and payment processing operations.
- Monitored outstanding invoices and performed collections duties.
- Generated daily, weekly and monthly reports for billing department.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Created payroll reports, tax forms and other financial reports to provide employer with necessary information to make informed business decisions.
- Filed payroll taxes with appropriate government agencies by deadlines to minimize risk of penalties or fines.
Education
Diploma - Nursing
IHNA Australia
Melbourne, VIC12.2024
Skills
- Disinfection Practices
- Health and Safety Compliance
- Cleaning and Sanitizing
- Hazardous Material Handling
- Quality Assurance
- Client Relationships
- Business Administration
- Staff Development
- Issue Resolution
- Troubleshooting
- Data Entry
- Data Management
Accomplishments
Survivor of domestic violence, I have rebuilt my life and have set my course with clear focus and determination.
Not many people would make this known on a resume, I believe it shows a person's strengths, abilities, commitment and empathy for others.
Hobbies
- Self-development, I am a true believer in self-development, as the world changes we must change with it, and if it does not work out, change course, and never give up on yourself and your possibilities. I do this by reading, studying, and watching seminars.
- Cleaning, I know how can someone call this a hobby, I myself find this to be the perfect remedy for relaxing the mind. The satisfaction after seeing the results is a personal reward for my efforts.
- Event planning, The task of researching, ideas and implementing them, brings a sense of fulfillment, and seeing others enjoy and benefit what I was able to create, is the icing on the cake.
Timeline
Managing Director
Shehzadi Home Cleaning Service
02.2020 - 04.2023
Customer Service
Capital Smart
03.2016 - 01.2018
Managing Director
Larah Enterprises
01.2010 - 01.2015
Diploma - Nursing
IHNA Australia
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