Summary
Overview
Work History
Education
Skills
Certification
References
Training
Timeline
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Elizabeth Hamilton

Student Enrolled Nurse
Melbourne,Vic

Summary

Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden. Expertise in ADL.

Overview

14
14
years of professional experience
13
13
Certifications

Work History

PCA / Student Enrolled Nurse

TLC Marina
10.2023 - 11.2023
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Transported patients between rooms and appointments or testing locations.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

Owner Operator

Shehzadi Home Cleaning Service
02.2020 - 04.2023
  • Monitored office workflow and administrative processes to keep operations running smoothly
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals
  • Trained new employees on proper protocols and customer service standards
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths
  • Used time management and efficient cleaning methods to meet deadlines
  • Delivered quality customer service to address urgent needs and cleaning requests
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs
  • Organized and used industrial cleaning products following strict safety procedures
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols
  • Handled equipment, chemicals, and materials properly and with caution

Customer Service

Capital Smart
03.2016 - 01.2018
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs
  • Developed lasting relationships with customers, which helped to bring in additional business opportunities
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures

Managing Director

Larah Enterprises
01.2010 - 01.2015
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment
  • Prepared vendor invoices and processed incoming payments
  • Maintained good working relationships with vendors and resolved disputes
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable
  • Processed new hire paperwork and documents
  • Verified timekeeping records and handled any discrepancies with employees
  • Maintained payroll information by calculating, collecting, and entering data
  • Maintained employee confidence and protected payroll operations by keeping information confidential

Education

Diploma - Nursing

Insitute of Health And Nursing Australia
Melbourne, VIC
04.2001 -

Skills

Compassionate Care

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Certification

Perseonal Care Worker, IHNA - 2023

References

  • Ashma Neupane, 0422 916 605, ashmaneupane38@yahoo.com, TLC Marina Care Manager / RN
  • Danielle Christie, 0438012958, daniellejc85@gmail.com, PCA
  • Danielle Hamby, 04345 989 092, Danielle.h@hci.edu.au, IHNA RN - Nurse Educator
  • Katrina@hci.edu.au, katrina@hci.edu.au, IHNA RN - Nurse Educator
  • Su.mon@hci.edu.au, su.mon@hci.edu.au, IHNA RN - Nurse Educator

Training

  • Safety Corp, Melbourne, VIC, 07/2023, HLTAID009 Provide cardiopulmonary resuscitation, HLTAID010 Provide basic emergency life support, HLTAID011 Provide First Aid
  • Australian Commission Safety Quality Health Care, Melbourne, VIC, 06/2023, Hand Hygiene For Clinical Healthcare Workers, The Basic of Infection Prevention & Control

Timeline

PCA / Student Enrolled Nurse

TLC Marina
10.2023 - 11.2023

Owner Operator

Shehzadi Home Cleaning Service
02.2020 - 04.2023

Customer Service

Capital Smart
03.2016 - 01.2018

Managing Director

Larah Enterprises
01.2010 - 01.2015

Diploma - Nursing

Insitute of Health And Nursing Australia
04.2001 -

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Elizabeth HamiltonStudent Enrolled Nurse