Summary

Overview

Work History

Education

Skills

Certification

References

Training

Timeline

Elizabeth Hamilton

Student Enrolled Nurse

Melbourne,Vic

Summary

Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden. Expertise in ADL.

Overview

years of professional experience

Certifications

Work History

PCA / Student Enrolled Nurse

TLC Marina

10.2023 - 11.2023

Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Transported patients between rooms and appointments or testing locations.
Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

Owner Operator

Shehzadi Home Cleaning Service

02.2020 - 04.2023

Monitored office workflow and administrative processes to keep operations running smoothly
Oversaw operations and provided corrective feedback to achieve daily and long-term goals
Trained new employees on proper protocols and customer service standards
Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism
Scheduled employees for shifts, taking into account customer traffic and employee strengths
Used time management and efficient cleaning methods to meet deadlines
Delivered quality customer service to address urgent needs and cleaning requests
Ordered and stocked cleaning supplies based on current workload and upcoming jobs
Organized and used industrial cleaning products following strict safety procedures
Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness
Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols
Handled equipment, chemicals, and materials properly and with caution

Customer Service

Capital Smart

03.2016 - 01.2018

Answered incoming calls and emails from current customers and asked open-ended questions to determine needs
Developed lasting relationships with customers, which helped to bring in additional business opportunities
Resolved issues through active listening and open-ended questioning, escalating major problems to manager
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
Managed supervisor itinerary and appointments and streamlined scheduling procedures

Managing Director

Larah Enterprises

01.2010 - 01.2015

Reviewed vendor invoices for appropriate documentation and validity prior to payment
Prepared vendor invoices and processed incoming payments
Maintained good working relationships with vendors and resolved disputes
Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable
Processed new hire paperwork and documents
Verified timekeeping records and handled any discrepancies with employees
Maintained payroll information by calculating, collecting, and entering data
Maintained employee confidence and protected payroll operations by keeping information confidential

Education

Diploma - Nursing

Insitute of Health And Nursing Australia

Melbourne, VIC

04.2001 -

Skills

Compassionate Care

Personal Hygiene Assistance

Continuing Education

End of Life Care

Dementia Care

Vital Signs Monitoring

Diabetes Management

ADL Support

Feeding Assistance

Infection Prevention

Blood Glucose Monitoring

Infection Control Standards