Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Additional Information
Timeline
Generic

Elizabeth Hamilton

Hoppers Crossing,VIC

Summary

Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden.

Overview

4
4
years of professional experience
1
1
Certification

Work History

PCA

Arcare Aged Care
02.2024 - 06.2024
  • Assisted patients with daily living activities, promoting independence and well-being.
  • Ensured proper hygiene practices were followed by assisting with bathing, and grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.

Student Enrolled Nurse (Placement)

Grampian Health Ballarat Jim Gay Unit
05.2024 - 05.2024
  • Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
  • Administered medications via oral, Sub Cut and intramuscular injections and monitored responses.
  • Performed routine wound care and dressing changes on schedule.
  • Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
  • Assisted patients with daily living activities, promoting independence and wellbeing.

PCA/Student Enrolled Nurse

TLC Marina
02.2020 - 04.2023
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.

Owner Operator

Shehzadi Home Cleaning Service
  • Monitored office workflow and administrative processes to keep operations running smoothly
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals
  • Trained new employees on proper protocols and customer service standards
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths
  • Used time management and efficient cleaning methods to meet deadlines
  • Delivered quality customer service to address urgent needs and cleaning requests
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs
  • Organized and used industrial cleaning products following strict safety procedures
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols
  • Handled equipment, chemicals, and materials properly and with caution.

Customer Service

Capital Smart
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs
  • Developed lasting relationships with customers, which helped to bring in additional business opportunities
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.

Managing Director

Larah Enterprises
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment
  • Prepared vendor invoices and processed incoming payments
  • Maintained good working relationships with vendors and resolved disputes
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable
  • Processed new hire paperwork and documents
  • Verified timekeeping records and handled any discrepancies with employees
  • Maintained payroll information by calculating, collecting, and entering data
  • Maintained employee confidence and protected payroll operations by keeping information confidential.

Education

Diploma of Nursing - Nursing

Insitute of Health And Nursing Australia
Melbourne, VIC
12.2024

Skills

  • Compassionate Care
  • Personal Hygiene Assistance
  • Continuing Education
  • End of Life Care
  • Dementia Care
  • Vital Signs Monitoring
  • Diabetes Management
  • ADL Support
  • Infection Prevention
  • Emotional Support
  • Cultural Sensitivity

Websites

Certification

  • Diploma: Nursing, Insitute of Health And Nursing Australia, Melbourne, VIC
  • Snr First Aid, 07/08/2023
  • Hand hygiene for clinical healthcare workers, 06/29/2023
  • The Basis of Infection Prevention and Control, 06/29/2023
  • NDIS Worker Screening, 92132365, 07/17/2028
  • Working with Children Check, 2815515A, 07/12/2028

References

  • Ashma Neupane, 0422 916 605, ashmaneupane38@yahoo.com, TLC Marina Care Manager / RN
  • Danielle Christie, 0438012958, daniellejc85@gmail.com, PCA
  • Danielle Hamby, 04345 989 092, Danielle.h@hci.edu.au, IHNA RN - Nurse Educator
  • Katrina, katrina@hci.edu.au, IHNA RN - Nurse Educator
  • Su Mon, su.mon@hci.edu.au, IHNA RN - Nurse Educator

Additional Information

  • HLTAID0011 Provide first Aid
  • Australian Commission Safety Quality Health Care - Hand Hygiene for Clinical Healthcare Workers & Basic of Infection Prevention and control.
  • NDIS Certificate of completion - NDIS Worker Orientation Module
  • Working with Childrens Check
  • Criminal History Check


Timeline

Student Enrolled Nurse (Placement)

Grampian Health Ballarat Jim Gay Unit
05.2024 - 05.2024

PCA

Arcare Aged Care
02.2024 - 06.2024

PCA/Student Enrolled Nurse

TLC Marina
02.2020 - 04.2023

Owner Operator

Shehzadi Home Cleaning Service

Customer Service

Capital Smart

Managing Director

Larah Enterprises

Diploma of Nursing - Nursing

Insitute of Health And Nursing Australia

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