Summary
Work History
Education
Accomplishments
Volunteering
Timeline
Generic
Elizabeth Harms

Elizabeth Harms

Melbourne,Vic

Summary

Accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.

Work History

Family Nanny

Self-Employeed
Melbourne, VIC
01.2021 - Current
  • Caring for two families across Melbourne each of which has 3 children.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Prepared tasty, healthy meals for children to encourage good eating habits.
  • Organized different types of activities to enhance physical and intellectual development.
  • Drove children to sports practices and participated in swim lessons when parent/guardian was required.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Monitored schedules to maintain sleeping, eating and school schedules for children.

Food and Beverage Attendant

Farini's At Prahran Market
Prahran, VIC
03.2022 - Current


  • Sold and Served Farini's Food and Beverages to customers.
  • Use of POS systems and cash handling.
  • Maintained loyal customer relationships.
  • Supported and assisted team members in handling customer inquiries and requests and in resolving customer complaints.
  • Maintained stock levels of cups, lids, straws and condiments throughout shift.

Public Speaker - Freelance

Victorian Government - Education Department
Melbourne, VIC
02.2021 - 03.2021
  • Solo guest speaker and facilitator at 5 'Respectful Relationship' workshops across the Gippsland Region to an audience of Teachers, Psychologists and Health Promoters of the Victorian Government Education Department.
  • Implemented stories and anecdotes into speeches to make information more entertaining.
  • Presented information regarding Women's Rights, Sexual Harassment, Sexual/Verbal/Physical Abuse, Mental Health Awareness and Encouraging Respectful Relationship Education.
  • Researched material extensively before writing informative speeches.
  • Worked closely with the project leader to ascertain information that needed to be discussed in presentation.

Retail Assistant

Kmart
Leongatha, VIC
01.2021 - 04.2021
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Approached browsing customers to initiate conversations to determine buying preferences.

Cellar Door Assistant

Lucinda Estate Winery
Leongatha, VIC
11.2020 - 02.2021
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity particularly with knowledge of wine tasting and providing customers with the best experiences possible when tasting local wines.
  • Carried out day-day-day duties accurately and efficiently including cellar door/ front of house duties and assisting with winemaking duties.
  • Worked flexible hours; night, weekend, and holiday shifts.


Retail Assistant

Target Australia
Leongatha, VIC
09.2015 - 01.2021
  • Balanced and organized cash register by handling cash and counting change.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Actively Participated in Stocktake counting annually.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Answered questions about store policies and addressed customer concerns.

Facilitator

Flourish Girl
Melbourne, Vic
02.2020 - 01.2021


  • Delivered upbeat and interesting presentations to students to engage and motivate them.
  • Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct students.
  • Planned and facilitated workshops in accordance with curricula, employing varied methods to maximize attendance.
  • Worked collaboratively in a team environment.

FOH Staff

Koonwarra Food & Wine Store
Koonwarra, VIC
01.2019 - 02.2020
  • Developed and maintained positive working relationships with other restaurant staff and supported team to reach common goals.
  • Performed opening and closing procedures and side work duties according to station rotation assignment.
  • Serviced guests with food and beverage requirements warmly, courteously and professionally.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new staff in front-of-house procedures, customer relations and cleaning.

Waitress

Brett Kuhne Events
Melbourne, VIC
01.2015 - 01.2020
  • Waitressing at numerous catering events across Melbourne and Regional Victoria including, weddings and corporate events.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

Bachelor of Media & Communications -

Swinburne University of Technology
Hawthorn, VIC
06.2023

Senior Secondary Certificate of Education (SSCE) -

Leongatha Secondary College
Leongatha, VIC
12.2019

Accomplishments

- YACVIC Rural Youth Awards - Young person leading change in rural & regional Victoria - award winner 2018

Volunteering

Event Management Volunteer

South Gippsland Shire Council

FReeZA Program

Jan 2018 - Jan 2021 (3 Years)

  • South Gippsland 'Freeza' is a State Government initiative for youth involvement in the local community. As volunteers we plan, organize and promote events whilst representing the local shire councils.


Youth Strategy Developer Volunteer

South Gippsland Shire Council

Jan 2018 - Feb 2018

  • Assisted in the development, delivery and evaluation of the youth strategy proposed to South Gippsland Shire Council.

Presenter Volunteer

Hero Round Table

Aug 2018

  • Volunteer Speaker and presenter at the Hero Round table 2 day conference in Yarram, Victoria.
    http://heroroundtable.com/blog//lizzie-harms


Fundraising Volunteer

Leukemia Foundation

Mar 2016

  • Raised over $10,000 for the Leukemia Foundation and raised awareness by shaving my head alongside peers. I managed to raise $4,000 contributing to the group's (4 individuals) total of $10,000 through fundraising strategies including; social media, door knocking, street stalls, direct messaging and fundraising events in the community and school.
    More information can be found by following the link: http://thestar.com.au/?p=17848


Student Advocate for Women's Rights Volunteer

Gippsland Women's Health

Dec 2018

  • Volunteering my time to share my story of inequality and promote young people standing up for their rights and wellbeing.
    More information can be found through the link: http://www.gippslandtimes.com.au/story/5802454/telling-inequality-to-take-a-walk/?cs=946


Timeline

Food and Beverage Attendant

Farini's At Prahran Market
03.2022 - Current

Public Speaker - Freelance

Victorian Government - Education Department
02.2021 - 03.2021

Retail Assistant

Kmart
01.2021 - 04.2021

Family Nanny

Self-Employeed
01.2021 - Current

Cellar Door Assistant

Lucinda Estate Winery
11.2020 - 02.2021

Facilitator

Flourish Girl
02.2020 - 01.2021

FOH Staff

Koonwarra Food & Wine Store
01.2019 - 02.2020

Retail Assistant

Target Australia
09.2015 - 01.2021

Waitress

Brett Kuhne Events
01.2015 - 01.2020

Bachelor of Media & Communications -

Swinburne University of Technology

Senior Secondary Certificate of Education (SSCE) -

Leongatha Secondary College

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Elizabeth Harms