Elizabeth (Lizzy) Healey

• Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Supported revenue growth by identifying upselling special menus and events such as themed restaurant nights.
• Handled cash transactions accurately, balancing registers at the end of each shift and preparing deposits as required.
• Managed and organised restaurant reservations, including the timetabling of seating arrangements during busy periods such Christmas, Mother’s Day and Father’s Day
• Assisted in planning for events and catering, working with other members of my team to ensure an enjoyable experience.
• Utilised time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Managed table turnover rate effectively allowing for more guests served per shift.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Brewed and served coffee, hot drinks, alcoholic and non-alcoholic drinks including cocktails according to company standards.
• Created wide variety of coffees, including takeaway and dine-in, during busy shifts with consistently positive customer feedback.
• Helped to train new employees when required.
• Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
• Three-plate carry

• Provided pastoral care and support to 60 children aged 4-5 years within a safe learning environment (indoors and outdoors).

• Managed and worked with a team of staff to effectively plan and deliver the Early Years Foundation Stage (EYFS) curriculum.

• Observed, assessed, and recorded children’s attainment and progress, using relevant data to monitor, plan, set targets and report.

• Provided support and guidance for EYFS staff, ensuring that members of the team are fully prepared and trained.

• Built relationships with local pre-schools and nurseries to ensure transition to school.

• Ensured that policies were translated into practice by my team.

• Lead regular meetings with colleagues.

• Communicated with parents to develop positive home-school relationships and to provide regular feedback.

• Worked cooperatively and developed positive relationships with other staff.

• Planned and organised extra-curricular activities and school trips.

• Demonstrated an understanding of and took responsibility for promoting high standard of articulacy and the correct use of standard English.

• Worked quickly and accurately under pressure, particularly during busy periods such as Christmas while attending to customers in a patient, polite and calm demeanour

• Performed basic maths functions to collect payments and make change

• Operated registers, scanners, scales and POS terminals

• Memorise product locations throughout the store and be able to direct customers or make suggestions

• Answering product questions with knowledge of sales, store promotions and incentives

• Worked as a team member performing cashier duties, product assistant and cleaning

• Assisted with duties in other areas of the store, including packing and unpacking stock

• Developed strong relationships with customers, establishing trust and loyalty through attentive service.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.

• Provided excellent customer service by greeting and assisting customers, responding to

enquiries and supported with the fitting and assessment of shoes

• Progressed to assistant manager status, including care of keys and responsibility of opening, running and closing the store

• Managed the funds in the cash register when required during a shift and produced transaction reports

• Restocked, arranged and organised merchandise on displays and in shop windows to drive product sales

• Processed POS transactions including checks, cash and credit purchases including returns and refunds

• Reviewed daily and weekly sales targets

• Advised customers on purchases and sales promotions within store

• Maintained up-to-date knowledge of store policies

• Built customer loyalty by answering and returning phone calls for customers who reported product issues