Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Elizabeth Hickey

Toowoomba,QLD

Summary

Proven leader with a track record of fostering strong interdepartmental relationships at Woolworths Group and enhancing team performance at McDonald's Restaurant. Specializes in effective leadership and problem-solving, significantly improving operational efficiency. Excels in coaching, mentoring, and complaint resolution, ensuring high standards of team productivity and customer satisfaction.

Overview

8
8
years of professional experience

Work History

Team Supervisor

Woolworths Group
04.2023 - Current
  • Facilitated strong relationships between our team and other departments.
  • Resolved conflicts between team members, maintaining a healthy working environment.
  • Evaluated team member performance regularly, providing guidance for professional growth and development.
  • Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.

Shift Manager

McDonald's Restaurant
03.2016 - 10.2022
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Troubleshot equipment to reduce service calls and downtime.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Education

Centenary Heights State High School
Toowoomba, QLD
11.2020

Skills

Effective Leadership

Assignment Delegation

Complaint Handling

Motivational Skills

Coaching and Mentoring

Attention to Detail

Daily workflow improvement

Problem-Solving

Complaint resolution

References

Jewel Crighton - Work Collegue 

0490554490 : jewelcrighton@gmail.com 


Mackenzie Alderdice - Friend 

0499636797 : macca02@icloud.com

Timeline

Team Supervisor

Woolworths Group
04.2023 - Current

Shift Manager

McDonald's Restaurant
03.2016 - 10.2022

Centenary Heights State High School

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Elizabeth Hickey