Elizabeth Hoang
Systems And Training Support Officer
Perth
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Clear understanding of data management and training in Civica Carelink Suite and INX Software Suite
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Systems and Training Support Officer
SensesWA
Perth, WA
03.2022 - Current
- Recent digital transformation onto Salesforce (Maica), primary trainer for over 300 users
- Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives.
- Streamlined processes for creating, updating, and distributing training materials
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Played a pivotal role in successful system integrations, working closely with business stakeholders to ensure seamless data flow between platforms.
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across the organization.
- Managed high-volume support tickets, effectively prioritizing tasks to maximize productivity and customer satisfaction.
- Creation of employee profiles in Maica rostering system
- Undertook a number of internal data audits to ensure data integrity and to improve overall efficiencies.
INX Training Administrator
Barminco
02.2021 - 03.2022
- Liaising between trainers on site to identify issues encountered within software system
- Liaising with INX to describe the issues encountered and find solutions
- Reporting to management about the evolution of the issues/solutions
- Liaising with the Training team to establish business rules related to the major issues
- Oversaw daily operations to ensure high levels of productivity and efficiency.
Data Entry Clerk
INX Software
08.2020 - 02.2021
- Role specifically created to help client of INX sort through data to locate discrepancies and implement solutions
- Update the InTuition/Assessor database for one of INX's clients
- Verify entered data by reviewing, correcting, deleting data
- Resolving deficiencies by using standard procedures
- Combine data from both systems when account information is missing and upload it to InTuition
- Reporting any recurrent errors to the software development team for them to be fixed
- Maintains customer confidence and protect operations by keeping information confidential
Operations Graduate Trainee Manager
Coles Supermarket
10.2017 - 10.2019
- Program undertaken to become a Store Manager of a Coles Supermarket
- Worked in 12 supermarkets, located in Perth's eastern and southern suburbs
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Education
Bachelor of Commerce - Human Resource Management
Curtin University
03.2013 - 06.2016
Skills
Technical & administrative support
Interpersonal communication
Staff education and training
Support ticketing system
Report preparations
Attention to detail
Data organization
Online training experience
Problem solving
Training material development
NDIS proficiency
Staff management
Timeline
Systems and Training Support Officer
SensesWA
03.2022 - Current
INX Training Administrator
Barminco
02.2021 - 03.2022
Data Entry Clerk
INX Software
08.2020 - 02.2021
Operations Graduate Trainee Manager
Coles Supermarket
10.2017 - 10.2019
Bachelor of Commerce - Human Resource Management
Curtin University
03.2013 - 06.2016
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