Summary
Overview
Work History
Skills
references
Timeline
Generic

Elizabeth Jennis

Launceston,TAS

Summary

CPAP and Sleep Technician with extensive experience in sleep study procedures and CPAP therapy. Proven ability to monitor and service equipment while troubleshooting issues effectively. Strong collaboration skills with sleep specialists, physicians, and medical equipment providers. Committed to delivering exceptional customer service and ensuring positive patient experiences.

Overview

10
10
years of professional experience

Work History

Sleep and CPAP Technician

Launceston Respiratory and Sleep Centre
Launceston, Tasmania
04.2018 - 05.2025
  • Managed all aspects of sleep lab operations, ensuring optimal functionality.
  • Maintained sleep unit fleet and equipment to support effective patient care.
  • Developed and updated policies and procedures for sleep department compliance.
  • Authored training manuals for new technicians to standardise on-boarding processes.
  • Trained technicians to enhance skill sets and maintain proficiency across equipment.
  • Conducted nightly sleep studies, ensuring proper electrode placement and signal integrity.
  • Downloaded and troubleshot previous night's sleep studies with scoring team and IT.
  • Facilitated monthly regional sleep clinics to expand service reach and improve access.
  • Compiled and presented monthly sleep lab reports for management.
  • Expertise in Philips Alice PdX, Nox A1, and Somte PSG
  • In charge of all inventory, ordering equipment and consumables needed
  • Educate patients on how to use CPAP machines, including proper mask fitting, cleaning, and maintenance procedures.
  • Set up and calibrate CPAP machines, ensuring they are functioning correctly and safely.
  • Resolve technical issues with the equipment, including minor repairs, or coordinating with repair services.
  • Booking and performing CPAP trials, coaching patients throughout the process during follow-up phone and face-to-face appointments, giving encouragement, and listening to patient needs while ensuring their compliance.
  • Monitor patients during ongoing CPAP therapy, ensuring proper usage, and identifying potential issues.
  • Improve CPAP compliance by educating patients on the benefits of therapy, and providing ongoing support.
  • Booking and performing CPAP reviews, annual CPAP services.
  • Working with the Patients Doctors and Respiratory specialist
  • Working with DVA patients following the DVA guidelines and requirements.
  • Monitoring and ordering inventory. CPAP sales, including units, masks, and accessories.
  • Organising warranty and out-of-warranty service requests.

Sales Consultant

Beaumont tiles
Launceston, Tasmania
10.2015 - 04.2018
  • Reported to the Store Manager, generated sales, and provided expert service by processing sales efficiently and accurately, conducted efficient follow-ups with customers,
  • Performed day-to-day administration tasks and maintained the overall look of the store.
  • I worked as an accounts manager for several accounting holding-building companies.
  • General store duties, opening and end-of-day cash-up procedures, ordering, and monitoring of inventory. Processing of account payments, sales and returns, and organized deliveries to job sites.
  • General merchandising and monthly promotions for the store, stock-taking.

Skills

  • Communication skills
  • Problem solving
  • Attention to detail
  • Adaptability and flexibility
  • Time management
  • Technical troubleshooting
  • Customer service and support
  • Inventory management

references

  • Natasha Smith - ph: 042-891-8937

Past practice manager at Launceston Respiratory and Sleep Centre

      

  • Sue Phair - ph: 041-715-5692

Office manager at Launceston Respiratory and Sleep Centre, Dec 24 - June 25

      

Timeline

Sleep and CPAP Technician

Launceston Respiratory and Sleep Centre
04.2018 - 05.2025

Sales Consultant

Beaumont tiles
10.2015 - 04.2018

Similar Profiles

CREATE PROFILE
Elizabeth Jennis