Elizabeth Lang
HILLSIDE,VIC
Summary
Reliable and enthusiastically pursuing the opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
12
12
years of professional experience
Work History
Independent Support Worker
Self-employed
01.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach daily individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues, and entertainment events according to schedule.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Provided crisis intervention services, when necessary, effectively de-escalating challenging situations while maintaining client safety.
Production Operator
Timber Truss
02.2022 - 07.2022
- Monitored multiple machinery, identifying concerns, make corrections, or report complex problems
- Used equipment properly to avoid workplace hazards or injuries
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery
- Set up and adjust machines for day-to-day operations
- Took on additional shifts during peak work periods to keep projects on schedule
- Loaded supplies into machines by hand or by hoist.
Inbound Customer Care Representative
Startek
11.2021 - 02.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Managed high call volume with exceptional professionalism and efficiency
- Responded to customer needs through competent customer service and prompt problem-solving
- Assisted call-in customers with questions and orders
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues
- Navigated multiple computer systems and applications to find information.
- Managed approximately 50 incoming calls per day from customers.
Table Games Dealer
Crown Melbourne
01.2018 - 02.2021
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently
- Managed chips and money transactions with attention to detail to prevent fraud
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
Carpentry apprentice
J & S Hammertime
01.2016 - 01.2017
- Assisted with movement of materials and equipment to job sites
- Demonstrated versatility by working on a variety of projects, including residential, commercial, and industrial settings
- Gained hands-on experience in specialized carpentry areas like framing, roofing, deck installation for diverse project types
- Maintained a safe work environment, adhering to safety regulations and guidelines
- Provided excellent customer service when interacting with clients regarding their specific project requirements.
Crew member
McDonalds
01.2012 - 01.2015
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency
- Took orders, prepared meals, and collected payments
- Worked front counter, drive-thru, and other areas
- Worked well with teammates and accepted coaching from the management team
- Improved customer satisfaction by providing friendly and efficient service at the register
- Cleaned and maintained all areas of the restaurant to promote a clean image.
Education
Certificate III Hospitality -
Crown College
Melbourne, VIC01.2020
Responsible Service of Gaming -
Crown College
Melbourne, VIC01.2018
Responsible Service of Alcohol -
ITFE
Melbourne, VIC01.2017
Certification II (Building and Construction) -
Victoria Polytechnic
Sunshine, VIC01.2016
Victorian Certificate of Education (VCE) -
Pascoe Vale Girls College
Pascoe Vale, VIC01.2014
Skills
- Daily living support
- Health and safety awareness
- Emotional Support
- Cleaning and sanitizing
- Professional boundaries
- Reliability and punctuality
- Keen observation
- Excellent customer service
References
- Matt bright, Startek, Team Leader, 0422 448 319
- Beau Russel, Crown Casino, Table Games Area Manager, 0468 836 419
Timeline
Independent Support Worker
Self-employed
01.2023 - Current
Production Operator
Timber Truss
02.2022 - 07.2022
Inbound Customer Care Representative
Startek
11.2021 - 02.2022
Table Games Dealer
Crown Melbourne
01.2018 - 02.2021
Carpentry apprentice
J & S Hammertime
01.2016 - 01.2017
Crew member
McDonalds
01.2012 - 01.2015
Certificate III Hospitality -
Crown College
Responsible Service of Gaming -
Crown College
Responsible Service of Alcohol -
ITFE
Certification II (Building and Construction) -
Victoria Polytechnic
Victorian Certificate of Education (VCE) -
Pascoe Vale Girls College
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