Elizabeth Mackay
DOVETON,VIC
Summary
Licensed Massage Therapist with 28 years background treating clients with various massaging techniques and holistic therapies.
Ambitious, friendly and knowledgeable in aromatherapy, reflexology, acupressure, cupping, manipulation, Chi massage, herbal wraps and stress management techniques. Passionate about making difference in clients' lives and restoring function from pain and injuries and identifying causes and management and injury prevention.
Trained massage therapy professional cares for clients with soothing massages to release tension, improve joint mobility, and help treat specific medical conditions. Pursues regular training to maintain expertise and learn new techniques.
Overview
27
27
years of professional experience
Work History
Director
Institute Athletic Performance
Hallam, VIC
04.2018 - Current
- Recruited, trained, supervised, evaluated and mentored staff members.
- Cultivated and maintained relationships to promote positive work culture.
- Managed staff, financials and key performance indicators to facilitate business operations.
- Recruited, hired, and trained employees on operations and performance expectations.
- Guided and motivated staff to drive maximum performance.
- Developed and presented new ideas and conceptualized new approaches and solutions.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Facilitated collaboration between teams by encouraging open communication channels.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Developed policies and procedures to ensure compliance with corporate standards.
- Collaborated with senior leadership to set long-term objectives for the company.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Managed budgeting and financial planning processes for the organization.
- Planned and implemented strategies to grow revenue.
- Negotiated agreements with external partners such as contractors or consultants.
- Generated reports to review data and issue corrective actions for improvements.
- Supported work-life balance to improve staff morale.
- Analyzed problematic situations and occurrences to provide solutions and facilitate company survival and growth.
- Partnered with staff to create professional development plans to support personal and business growth.
- Reviewed internal reports and identified areas of risk or potential cost savings.
- Built strong referral network to generate new business opportunities.
- Leveraged market knowledge and studied competitive landscape to drive revenue.
- Analyzed customer feedback data to identify trends in product performance or customer service issues.
- Researched and negotiated pricing to reduce cost of equipment and supplies.
- Drafted mission and vision statements to outline objectives and motivate employees.
- Successfully improved employment turnover through creating incentive and training programs.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Remedial Massage Therapist
Institute Athletic Performance
Hallam, VIC
06.2017 - Current
- Followed established protocols for infection control including sanitation procedures between appointments.
- Assessed client needs and developed treatment plans based on their individual conditions.
- Working with an array of athletes diagnosing injury prevention, management and manipulation.
- Assisting rehabilitation clients with manipulation techniques, rehabilitation exercises and Chinese therapies and nutritional advice.
- Nutrigenomix licensed testing practitioner for genetic testing interpretation and health care advice.
- First aid administration and care.
Dental Nurse
Parlange Orthodontics
Endeavour Hills, VIC
01.2003 - 12.2006
- Cleaned and polished removable dentures, brackets, wires and other appliances.
- Exposed dental diagnostic x-rays.
- Assisted dentist during examination by retracting patient's tongue and cheeks.
- Managed dental records and entered information using [Software] to keep important patient information on file.
- Examined gums manually and visually to determine periodontal disease and screen for oral cancer.
- Accurately collected and recorded patient medical and dental histories.
- Took medical and dental history and recorded vital signs of patients.
- Handled general office duties to support administrative staff during peak hours.
- Applied cavity preventing agents, like fluoride, and sealants, to protect patients' teeth from decay.
- Selected and prepared tools used for procedures by sanitizing and arranging.
- Customized dental prophylactic treatment to meet individual patients' needs.
- Studied new and advanced dental hygiene methods and technology by completing continuing education coursework.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
Chi Masage Therapist
Sentally Healing Centre
Sandown, VIC
01.2000 - 07.2002
- Educated clients on evidence-based treatments to enhance their understanding of the therapeutic process incorporating chinese herbs and medicine preparations and advice.
- Assisted clients in developing coping skills to better manage symptoms of mental illness or emotional distress.
- Educated clients on evidence-based treatments to enhance their understanding of the therapeutic process.
- Attended trainings, workshops related to current trends in the field of psychology, mental health counseling.
- Collaborated with multidisciplinary teams to ensure continuity of care for each client.
- Participated in regular case reviews with other clinicians to discuss client progress.
- Identified environmental factors that may be contributing to client's symptoms and collaborated with them to create an action plan for change.
Dental Nurse
Fernando Holdings
Noble Park Nth, VIC
12.1996 - 01.2001
- Processed payments from patients for services rendered.
- Documented dental treatments and services in patient charts.
- Prepared and maintained dental instruments, materials, and equipment for use by the dentist or hygienist.
- Educated patients on oral hygiene, disease prevention and postoperative care.
- Sterilized instruments according to established protocols.
- Monitored vital signs of patients under sedation.
- Conserved resources with intentional supply monitoring and mindful use of dental materials.
- Assisted with ordering supplies and maintaining inventory levels.
- Organized patient appointment schedules while managing cancellations or rescheduling requests.
- Instructed patients on postoperative home care instructions.
- Selected and prepared materials and instruments for specialized and routine procedures.
- Greeted patients upon arrival at the office and provided them with necessary information about their visit.
- Assisted in the administration of anesthesia to sedate patients during treatment procedures.
- Administered topical anesthetics before certain dental procedures.
- Compiled financial reports related to patient visits.
- Ensured a clean and safe environment for patients in accordance with infection control policies.
Sports and Fitness Trainer
VRL clubs
Waverley, VIC
05.1998 - 2005
- Monitored progress of clients during exercise sessions and provided feedback on form and technique.
- Organized physical activities for clients, including , strength training, cardiovascular exercises, and sports drills.
- Observed posture throughout workouts in order to correct any incorrect form or technique.
- Assessed client's risk factors before designing a program in order to avoid injuries.
- Incorporated new technology such as heart rate monitors into fitness programs when appropriate.
- Reviewed medical history forms with clients prior to beginning an exercise program.
- Lead team-building activities that promoted unity among groups.
- Educated clients on the importance of healthy lifestyle habits such as regular exercise and nutritious eating.
- Assisted in developing a safe environment by enforcing safety rules.
- Maintained accurate records of all program participants' attendance, assessments, and outcomes.
- Counseled individuals regarding health concerns such as obesity or diabetes management.
- Strapping and manipulation of injuries including injury prevention management strategies.
Education
Diploma - Remedial And Sports' Massage
Diploma Remedil Massagea
Melbourne02-2024
Certificate 3 - Shiatsu Massage
Chisholm Tafe
Dandenong, VIC11-2008
Diploma - Chinese Medicine And Herbology
Chengdu University
Melbourne, VIC11-2001
High School Diploma -
St Johns Regional College
Vic11-1993
Skills
- Intervention Planning
- Treatment Planning
- Client Education
- Goal Setting
- Treatment Goals
- Resource referrals
- Repair knowledge
- Client Needs Assessments
- Client Home Visits
- Attention to Detail
- Implementing Client Care Plans
- Client Assistance Referrals
- Cultural Sensitivity
- Teamwork and Collaboration
- Excellent Communication
- Self Motivation
- Professional Demeanor
- First Aid/CPR
- Reflective listening
- Service Optimization
- Understanding of body signals
- Customer Consultation
- Stress management techniques
- Strong manual dexterity
- Body Mechanics
- Prenatal Massage
- Sports Massage
- Deep Tissue Massage
- Aromatherapy
- Cupping Therapy
- Nutritional counseling
- Homeopathic Remedies
- Pain Management
- Patient Assessments
- Medical Terminology
- Critical Thinking
- Care Plan Development
- Clinical Recommendations
- Patient Education
- Holistic medicine
- Preventive Care
- Training and coaching methods
- Coaching patients
- Individual and group coaching
- Coaching and Motivating
- Group and individual coaching
Affiliations
- I am a qualified Muay Thai Instructor and train regulary in Muay Thai and Strength and conditioning. I am also the Director of The Institute of Athletic performance where i work with an array of professional and amateur athletes, as well as older individuals on a rehabilitation program.. In my free time i love to make scented candles, cook and enjoy the outdoors.
Languages
English
Native/ Bilingual
French
Limited
Creole
Native/ Bilingual
Timeline
Director
Institute Athletic Performance
04.2018 - Current
Remedial Massage Therapist
Institute Athletic Performance
06.2017 - Current
Dental Nurse
Parlange Orthodontics
01.2003 - 12.2006
Chi Masage Therapist
Sentally Healing Centre
01.2000 - 07.2002
Sports and Fitness Trainer
VRL clubs
05.1998 - 2005
Dental Nurse
Fernando Holdings
12.1996 - 01.2001
Diploma - Remedial And Sports' Massage
Diploma Remedil Massagea
Certificate 3 - Shiatsu Massage
Chisholm Tafe
Diploma - Chinese Medicine And Herbology
Chengdu University
High School Diploma -
St Johns Regional College
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