Elizabeth Malu
Menangle,NSW
Summary
Energetic and performance-driven offering 12 years of experience in customer service looking for a fast paced work environment, with many opportunities to improve customer satisfaction.
Overview
11
11
years of professional experience
Work History
Full Time Specialist Medical Receptionist
Brain And Spine Clinic, Neurosurgery
03.2022 - Current
- Completed clerical duties and tasks for clinic administration.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Completed patient referrals to other medical specialists.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Email and Telephone enquires
- Scheduling appointments and keep those appointments on time.
- Assisting patients with completing necessary forms and documentation.
- Carried out day-day duties accurately and efficiently.
- Handling accounts chasing payment from Health fund and Work Cover.
- Assisting in Coordinating Theatre list
Casual Medical Receptionist
First Care Medical Centre
09.2017 - Current
- Worked flexible hours; night, weekend, and holiday shifts.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Dealt with Insurance, Work cover & Subpoenas
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Used Microsoft Word and other software tools to create documents and other communications.
- Received and processed stock into inventory management system.
- Offered friendly and efficient service to patients, handled challenging situations with ease.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
Senior Medical Receptionist
New Health Medical Centre
07.2021 - 03.2022
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Responded to correspondence from insurance companies to verify patient's coverage.
Customer Service Representative
Suite Boutique
02.2014 - 08.2017
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted customers and helped with product questions, selections and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
Certificate III - Retail Services
TAFE NSW
Miller07.2013
Skills
- Best Practice
- Genie Software
- Cliniko Software
- Excel, Microsoft, Word Document
- Processing Medicare, Work cover, DVA and Handling Tyro/EFT machine
References
Angela Asma
Practice Manager
Dyvest First Care Medical Centre
Contact: 0400164933
Nourhan
Practice Manager
Brain and Spine Clinic, Neurosurgery
Contact: 0404651591
Timeline
Full Time Specialist Medical Receptionist
Brain And Spine Clinic, Neurosurgery
03.2022 - Current
Senior Medical Receptionist
New Health Medical Centre
07.2021 - 03.2022
Casual Medical Receptionist
First Care Medical Centre
09.2017 - Current
Customer Service Representative
Suite Boutique
02.2014 - 08.2017
Certificate III - Retail Services
TAFE NSW
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