Elizabeth Manuai
Cairns City,Australia
Summary
Results-oriented professional with extensive experience at Downunder Bar, specializing in customer service and team collaboration. Proven ability to optimize operations and train staff, enhancing guest experiences through effective communication and point-of-sale systems expertise. Consistently drives service delivery excellence and operational efficiency. Results-driven supervisor skilled in effective communication and service delivery. Proven ability to resolve customer complaints and enhance guest experiences, ensuring team compliance with policies and procedures.
Overview
2026
2026
years of professional experience
Work History
Supervisor
Downunder Bar
2025 - Current
- Supervised staff to deliver exceptional customer service and optimize operations.
- Coordinated schedules to enhance coverage during peak hours.
- Trained new employees on bar procedures and customer interaction standards.
- Resolved customer complaints promptly, improving guest experiences at the bar.
- Guided subordinates on job duties and responsibilities.
- Ensured compliance with company policies and communication objectives.
- Maintained accurate records of employee performance, attendance, and disciplinary actions.
- Educated new hires on company policies and procedures.
Front of House Staff, cashier
Eat Streets Cafe
Trinity Park, Australia
- Gained experience at Eat Street while pursuing studies at TAFE Queensland.
- Collaborated with a talented team to enhance service delivery.
- Acquired new skills in customer service and food preparation.
Bartender, Front of house staff
O’Sheas Restaurant
Machans Beach, Australia
- Resolved customer complaints professionally to enhance guest satisfaction.
- Processed customer orders accurately using point-of-sale systems.
- Maintained cleanliness and organization of bar area during service hours.
- Contributed to team environment at O’Sheas, delivering exceptional dishes.
- Ensured efficient operations by supporting team members whenever needed.
Receptionist
Benson Hotel
- Streamlined check-in and check-out processes for hotel guests.
- Directed phone inquiries to appropriate departments, enhancing communication efficiency.
- Maintained organized reception area, fostering a welcoming environment.
- Delivered exceptional customer service while assisting internal and external customers.
- Coordinated appointment scheduling for clients, customers, and visitors.
Car Detailer
Cairns Car Wash Cafe
- Performed thorough cleaning and polishing of vehicles using specialized tools and products.
- Inspected cars for damage and recommended effective cleaning solutions.
- Vacuumed interiors and shampooed upholstery to uphold cleanliness standards.
- Dried and waxed exteriors, achieving a high-quality finish.
- Organized cleaning supplies, ensuring efficient work area management.
- Engaged with customers to confirm satisfaction with services rendered.
- Adhered to safety protocols while handling chemicals and equipment.
- Executed both manual and automated methods for comprehensive vehicle cleaning.
Education
Complete yr 7 - 12 -
Smithfield State High School
Smithfield, Trinity Park11-2020
Cert. 2 & 3 - Hospitality
Tafe Queensland
Manunda, QLDSkills
- Adaptability to change
- Effective communication
- Active listening
- Collaborative teamwork
- Point-of-sale systems proficiency
- Professional demeanor
- Pressure management
- Team collaboration
- Communication efficiency
- Time management
- Process improvement
- Service delivery
- Policy enforcement
Timeline
Supervisor
Downunder Bar
2025 - Current
Front of House Staff, cashier
Eat Streets Cafe
Bartender, Front of house staff
O’Sheas Restaurant
Receptionist
Benson Hotel
Car Detailer
Cairns Car Wash Cafe
Complete yr 7 - 12 -
Smithfield State High School
Cert. 2 & 3 - Hospitality
Tafe Queensland