Elizabeth McConnell
Kempsey,NSW
Summary
Accomplished Bank Branch Manager with a proven track record at Coastline Credit Union, enhancing customer retention through innovative solutions and empathetic service. Expert in operations management and staff development, I excel in audit preparation and coaching, significantly improving branch performance and team cohesion. I am a self-directed Team Leader with adaptability to meet changing operational needs. I consider myself energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills.
Overview
18
18
years of professional experience
Work History
Bank Branch Manager
Coastline Credit Union
11.2021 - Current
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Assessed employee performance and developed improvement plans.
- Promoted a culture of innovation by encouraging staff to share ideas and solutions that improved overall branch operations and customer service levels.
- Conducted regular audits of branch operations to maintain compliance with internal policies and external regulations.
- Examined customer loan applications for loan approvals and denials.
- Resolved escalated customer issues quickly and efficiently while demonstrating empathy towards clients' concerns resulting in higher customer retention rates.
Pharmacy Assistant
Raymond's Pharmacy
04.2021 - 11.2021
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
Contract Administrator
ODH
05.2017 - 07.2020
- Monitored incoming contracts and service agreements for correct pricing and information.
- Maintained strict confidentiality of sensitive information while handling sensitive client contracts.
- Enhanced client relationships by providing exceptional support during the contract negotiation process.
- Tracked contract milestones and updated stakeholders to facilitate project progress.
- Ensured timely execution of contracts by closely monitoring deadlines and coordinating efforts with internal teams.
- Streamlined contract processes by implementing efficient tracking and organization systems.
Electronic Warfare Operator
Australian Defence Force
06.2006 - 01.2012
- Contributed to the development of new tactics incorporating novel technological advancements in the field of electronic warfare.
- Maintained up-to-date knowledge of adversary capabilities through constant research and threat assessment initiatives.
- Developed innovative approaches to signal exploitation that resulted in improved situational awareness during complex missions.
- Monitored global trends related to cyber threats, ensuring preparedness against emerging risks posed by adversarial actors.
- Delivered timely and accurate reports on enemy activities, supporting successful mission planning and execution.
- Coordinated with interdisciplinary teams to develop integrated strategies for joint missions involving electronic warfare assets.
Education
Bachelor of Science - Social Science (Psychology)
Charles Sturt University
Port Macquarie, NSW11.2021
Certificate III - Fitness Instructor
Institute of Fitness
2013
Diploma of Language Studies -
Defence Force School of Languages
2010
Diploma - Signals Intelligence Linguist
Australian Regular Army
2010
Skills
- Operations Management
- Audit preparation
- Sales Leadership
- Credit analysis
- Loan Origination
- Budget Planning
- Product Training
- Relationship Management
- Verbal/written communication
- Branch Operations Management
- Excellent work ethic
- Strong team-builder
- Relationship building and management
- Coaching and Mentoring
- Staff Development
Additional Information
Recently I completed my bronze medallion, partaking in volunteer patrols for the Hat Head Surf Life Saving Club. Also, I’m a new and eager scuba diver waiting to experience the depths of many seas.
Languages
Indonesian
Professional Working
Timeline
Bank Branch Manager
Coastline Credit Union
11.2021 - Current
Pharmacy Assistant
Raymond's Pharmacy
04.2021 - 11.2021
Contract Administrator
ODH
05.2017 - 07.2020
Electronic Warfare Operator
Australian Defence Force
06.2006 - 01.2012
Bachelor of Science - Social Science (Psychology)
Charles Sturt University
Certificate III - Fitness Instructor
Institute of Fitness
Diploma of Language Studies -
Defence Force School of Languages
Diploma - Signals Intelligence Linguist
Australian Regular Army
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