ELIZABETH MCPHEAT
Puckapunyal,VIC
Summary
Dedicated and compassionate healthcare professional with a strong background in patient care and medical support. Proven ability to effectively communicate with patients and their families, ensuring a thorough understanding of medical procedures and treatments. Skilled in managing patient records, coordinating appointments, and assisting healthcare providers in delivering high-quality care. Committed to maintaining patient confidentiality and fostering a welcoming environment. Thrive working in fast-paced settings, demonstrating strong organizational skills and attention to detail.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Civil Servant
Defence Science and Technology Labatories
09.2021 - 08.2024
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Balanced multiple responsibilities simultaneously in a fast-paced environment, prioritizing tasks effectively to meet deadlines without sacrificing quality of workmanship or attention to detail.
- Developed and implemented effective lesson plans to cover necessary material.
- Coordinated large-scale events such as training exercises or deployments, managing resources effectively to achieve desired outcomes.
Urgent Care Assistant
Medvivo - NHS
07.2020 - 01.2024
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Coordinated with pharmacists and physicians for seamless delivery of medications and timely prescription refills.
- Provided emotional support to patients and families, fostering a positive environment conducive to healing.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Teaching Assistant
King Alfred's Academy
09.2019 - 09.2021
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Assisted the lead teacher in developing comprehensive lesson plans tailored to individual student needs and abilities.
- Handled class records for attendance, assignment grades and course participation scores.
Learning Support Assistant
Haig school
04.2017 - 08.2019
- Promoted a positive learning culture within the school community by modeling respect, empathy, and professionalism at all times.
- Contributed to the planning and execution of extracurricular activities that enriched students'' educational experiences outside the classroom setting.
- Completed clerical duties such as photocopying, typing and document filing to assist faculty throughout each workday.
- Participated in professional development activities to stay current on educational trends and enhance skills as a Learning Support Assistant.
- Stayed up-to-date on most recent curricula and teaching strategies.
- Complied with policies regarding mandatory reporting, confidentiality, and data protection.
- Prepared materials and resources for lesson delivery, streamlining the teaching process for educators.
- Provided supervision and guidance during school-sponsored events, ensuring a safe and enjoyable experience for all participants.
- Managed small groups of students during class activities, enabling more personalized instruction from the teacher.
- Adapted teaching methods based on feedback from both students and colleagues to improve overall effectiveness as a Learning Support Assistant.
Bus escort
LSU bielefeld
04.2017 - 07.2019
- Assisted driver in monitoring and managing student behaviors to promote safety.
- Collaborated with school staff to develop personalized plans for students requiring additional assistance during transportation.
- Detailed factors such as weather, incidents, and aid rendered in daily reports to management.
- Responded to medical crises and behavioral problems to maintain safe travel.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Home Start Volunteer
Home Start
08.2015 - 05.2017
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Managed administrative tasks such as scheduling, record-keeping, and budgeting for program success.
- Strengthened partnerships between the organization and local businesses to enhance collaboration opportunities.
Customer Service Advisor
Tesco credit card
08.2008 - 01.2009
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Managed escalated calls effectively, diffusing tense situations and negotiating resolutions.
- Collaborated with team members to achieve monthly targets and improve overall performance.
Customer Service Advisor
Abbey National
09.2007 - 08.2008
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained high-quality service standards, ensuring positive customer feedback.
- Resolved concerns with products or services to help with retention and drive sales.
- Contributed to team meetings with valuable input, fostering a collaborative work environment.
- Continuously sought opportunities for personal development through ongoing training programs.
Education
SSTLS in Teaching -
gutersloh
04.2019
HND in Performing arts -
Milton Keynes college
03.2014
High School Diploma -
Shenley Brook End School
England05.2007
Skills
Microsoft Office
Computer Skills
Office Administration
Customer Service
Data Entry
Customer Relations
Microsoft Outlook
Documentation and Recordkeeping
Professional Communication
Recordkeeping
Verbal Communication
Data organization
Patient care and confidentiality
Patient Scheduling
Appointment Coordination
Patient Flow Management
Workflow Coordination
Certification
- Safeguarding level 2, 04/2017
- Early help, Present
- Paediatric First Aid, Present
- Behaviour management, Present
Additional Information
I am currently working as a teaching assistant and I will continue to work for this school term time.
Timeline
Civil Servant
Defence Science and Technology Labatories
09.2021 - 08.2024
Urgent Care Assistant
Medvivo - NHS
07.2020 - 01.2024
Teaching Assistant
King Alfred's Academy
09.2019 - 09.2021
Learning Support Assistant
Haig school
04.2017 - 08.2019
Bus escort
LSU bielefeld
04.2017 - 07.2019
Home Start Volunteer
Home Start
08.2015 - 05.2017
Customer Service Advisor
Tesco credit card
08.2008 - 01.2009
Customer Service Advisor
Abbey National
09.2007 - 08.2008
HND in Performing arts -
Milton Keynes college
- Safeguarding level 2, 04/2017
- Early help, Present
- Paediatric First Aid, Present
- Behaviour management, Present
SSTLS in Teaching -
gutersloh
High School Diploma -
Shenley Brook End School
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