Elizabeth Montesano

• Identified and managed budget, timescale and scope changes, recommending actions and improvements to meet project goals.
• Led meetings with both client and internal teams to facilitate and drive project completion and provide status updates.
• Managed workforce planning, compiling information for informed decision-making.
• Acted as single point of contact for stakeholders.
• Prepared and managed project plans from end to end, meeting required milestones.
• Monitored project spending and compiled budgets to develop business use cases.
• Drafted contracts and purchase orders for team.
• Organised master calendar of appointments, operational targets and projects.
• Kept files organised and up-to-date for accurate record-keeping purposes.
• Prepared professional business correspondence on behalf of senior staff and organisation.
• Scheduled meetings, conferences and appointments.
• Created and prepared quotes Ect.

• Completed data entry tasks with accuracy and efficiency.
• Scheduled appointments for employees and colleagues.
• Handled client correspondence and tracked records to foster office efficiency.
• Managed payroll data entry and processing for over 250+ employees
• Drafted contracts for each employee and ensured all employees licenses and
• tickets were valid and relevant to their position.
• Updated Human Resources Information System (HRIS) database, maintained
• data accuracy, and assisted with system changes.
• Coordinated onboarding and off boarding process of all employees.
• Performed calculations in overtime, vacation and sick hours to provide accurate
• data to payroll processing database.
• Sorted, organized, and maintained files accurately and most efficiently.
• Handled employees questions and concerns via email and telephone
• correspondence
• Completed weekly pay summaries and reconciled accounts.

• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
• Coordinated reservations and seating arrangements for optimal customer flow.
• Maintained excellent level of service in busy and demanding restaurant environment.
• Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
• Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
• Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
• Delivered food and drinks from kitchen to respective tables to meet timely expectations.
• Managed timing standards in food deliveries to minimise delays.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.
• Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
• Memorised complete menu and offered guests knowledgeable suggestions.

• Created inviting environment for customers by maintaining store organization and cleanliness.

• Organized store merchandise racks and displays to promote and maintain visually appealing environments.

• Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.

• Protected purchase items with proper bagging and wrapping to prevent damage.

• Greeted customers, helped locate merchandise and suggested suitable options.

• Promoted high level of customer satisfaction through strong relationship building skills and consistent follow up

• Balanced and organized cash register by handling cash, counting change and storing coupons.

• Approached browsing customers to initiate conversations to determine buying preferences.

• Processed POS transactions, including checks, cash and credit purchases or refunds.