Elizabeth Morrison
Melbourne,VIC
Summary
Organized, attentive and self-motivated individual eager to apply skills accrued throughout administrative, client service and call centre roles to a rewarding career. Excellent written and verbal communication skills, high level of practical administrative experience, able to perform under-pressure, and within tight deadlines.
Overview
8
8
years of professional experience
Work History
Client Service Team
Shine Lawyers
Brisbane, QLD
08.2023 - Current
- Answered incoming calls from new and existing clients and provided assistance with current and prospective legal matters, screening new matters.
- Met or exceeded KPI's on a consistent basis.
- Querying to the legal team when necessary and delivering answers back to clients in a timely manner
- Maintained records of customer interactions, upheld privacy policy to protect sensitive information
- Performed follow-up calls as necessary to ensure satisfactory resolution of client queries.
Office Administrator
JB HIFI
Melbourne , Vic
03.2023 - 08.2023
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Improved office organization by developing filing system and customer database protocols.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Worked closely with human resources to support employee management and organizational planning.
Media Sales Coordinator
SBS
Melbourne, VIC
08.2022 - 02.2023
- Used a variety of online systems to propose, book, and track success of television advertising campaigns.
- Sent projected weekly targets to clients, corresponded via email, Microsoft teams and In-person with multiple divisions of SBS to find solutions to booking errors and queries
- Coordinated and finalized proposals to complete active on-air advertising campaigns.
- Supported sales team by delivering current territory sales data and costing information.
Media Advisor
JB HIFI
Melbourne, VIC
09.2019 - 08.2022
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Answered incoming telephone calls to provide store, product and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Handled credit applications from customers, liaised with credit manager for approvals and account setup.
Games Master
Adventure Rooms Melbourne
Melbourne, Vic
04.2017 - 01.2020
- Answered office phone and emails to schedule events, sent and received invoices, answered queries about facilities, and current promotions.
- Processed payments, created quotes for customer booking packages
- Used online system to convert phone, email and walk-in inquiries into bookings
- Establish and maintain relationships with various businesses/school groups/community groups.
- Collaborated and communicated with co-workers to manage in-person bookings, office admin duties.
Freelance Photographer/Digital Content Creator
Act Four Photography
Melbourne, VIC
03.2019 - Current
- Created written, graphic and video content and gained expertise in Adobe Software to enable eye-catching and engaging content
- Generated and maintained social media profiles across multiple social media platforms
- Collected data from camera media, transcoded video and audio files and managed file backup systems.
- Collaborated with clients, specialists, producers and designers to produce original video content.
- Engaged and communicated one-on-one with online customers via social media messaging to encourage positive brand awareness.
Education
Bachelor of Communications (Media) - Communications
RMIT
Melbourne, Vic10.2018
HSC -
Moama Anglican Grammar School
Moama, NSW12.2014
Skills
- Microsoft Office Suite proficiency
- Adobe Suite Proficiency
- Strong Written and Verbal Communication Skills
- Internal and external stakeholder liaison
- Data Compilation, Administrative Management
- Scheduling and Calendar Management
- Data Entry and Booking systems/software
- Working collaboratively
- Prioritization, Multitasking and Time Management
- Call Centre experience (genesys),
References
Sarah McCubben
JB HI-FI Elizabeth Street - Manager
- 0416 361 818
Jack Eaton
Adventure Room Melbourne - Former Manager
- 0420 315 564
Timeline
Client Service Team
Shine Lawyers
08.2023 - Current
Office Administrator
JB HIFI
03.2023 - 08.2023
Media Sales Coordinator
SBS
08.2022 - 02.2023
Media Advisor
JB HIFI
09.2019 - 08.2022
Freelance Photographer/Digital Content Creator
Act Four Photography
03.2019 - Current
Games Master
Adventure Rooms Melbourne
04.2017 - 01.2020
Bachelor of Communications (Media) - Communications
RMIT
HSC -
Moama Anglican Grammar School
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