Elizabeth Mussalli

• Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
• Helped customers complete purchases, locate items, and join reward programs.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
• Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
• Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
• Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Maintained tidy and organized store environment to comply with cleanliness standards.
• Actively engaged customers to provide general assistance and information on store merchandise.
• Assisted customers with prompt and polite support in-person and via telephone.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Managed efficient cash register operations.
• Listened to customer needs and desires to identify and recommend optimal products.
• Performed cash, card, and check transactions to complete customer purchases.

I ran my own salon as a solo operator renting a space in a day spa in peakhurst.

I was responsible for all aspects of running the business

• Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
• Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
• Processed payments, entering sales in register for prompt customer service.
• Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
• Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
• Educated customers on products to maximize benefits.
• Increased salon revenue by upselling products and additional treatments during appointments.
• Resolved guest complaints about service or style.
• Counted and documented opening and closing cash amounts daily.
• Organized sales area and work station to showcase products and boost sales.
• Educated clients on proper hair care and recommended products suited to their hair type.
• Answered phone calls and emails to schedule client appointments.