Elizabeth Newell
MORNINGTON,Victoria
Summary
Dynamic support facilitator at Blairlogie Living and Learning Inc., adept at cross-functional coordination and trauma-informed care. Enhanced client satisfaction through effective communication and personalized support plans, achieving improved outcomes. Proven ability to manage high-volume caseloads while maintaining meticulous documentation and fostering strong relationships with clients and interdisciplinary teams.
Overview
22
22
years of professional experience
Work History
Support Facilitator
Blairlogie Living and Learning Inc.
07.2011 - Current
- Ensuring timely completion of tasks
- Effective communication with staff, families, care givers and clients.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Maintaining accurate records for audit purposes.
- Worked with other departmental staff to answer questions and resolve problems.
- Coordinated meetings for internal and external groups.
- Conducted thorough assessments to identify client needs, resulting in improved client satisfaction and NDIS goal outcomes.
- Addressing and resolving support issues.
- Participated in regular meetings, sharing updates, and discussing strategies for improved service delivery.
- Maintained and verified accuracy of records and generated reports for the NDIS.
- Participated in professional development opportunities.
- Provided guidance to clients empowering them to achieve their NDIS goals.
- Collaborated with interdisciplinary teams to ensure comprehensive care for clients with diverse needs.
- Evaluated program effectiveness.
- Provided consistent emotional support to clients and families, establishing trust and rapport through compassionate communication.
- Advocated for clients' rights and preferences, ensuring their voices were heard during decision-making processes.
- Developed strong relationships with families/carers through regular communication about client progress, addressing any concerns or questions promptly.
- Provide training and mentoring to Support Workers.
- Prepare and maintain NDIS documentation for each individual.
Respite and Recreation Coordinator
Blairlogie Living and Learning Inc.
08.2015 - 11.2019
- Scheduled regular Respite bookings.
- Researched, planned, scheduled and organised Mini breaks, Holiday Program Activities and Weekend Activities throughout the year.
- Managed staffing and rostering.
- Oversaw a monthly budget for the Holiday Program, Weekend activities and Respite.
- Organized and maintained accurate records for program registration and budgetary expenses.
- Improved customer satisfaction with services that I managed by regularly soliciting feedback from families, carers, clients and staff and making necessary adjustments.
- Evaluated the success of each program at regular intervals, identifying areas for improvement and implementing changes as needed.
- Established a welcoming environment for participants by promoting inclusivity and accessibility throughout all programs and facilities.
- Prepared and distributed flyers to generate interest in programs and events.
- Increased participation in recreational programs by developing and implementing engaging activities.
Disability Support Worker
Blairlogie Living and Learning Inc.
07.2011 - 08.2015
- Provided individualised and group supports.
- Assisted clients in reaching personal goals through a variety of off-site and on-site activities.
- Altered programs to assist those that needed more assistance.
- Provided relevant documentation such as journaling, writing in communication books, incident reports and medication.
- Drove clients safely to social activities.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Administered Medication.
- Delivered personal care services, including showering, dressing, toileting, grooming, and feeding assistance.
- Promoted a safe and inclusive environment for all clients.
- Implemented behaviour management techniques when required for the safety of both clients and staff members involved.
- Provided physical support by lifting, adjusting, and moving clients.
- Assisting clients to communicate their needs and preferences.
- Supported Clients to make informed choices.
Classroom Teacher
Department Of Education
01.2003 - 12.2009
- Implemented and evaluated individual Learning Programs for students with disabilities in line with the Victorian Essential Learning Standards.
- Participated in ongoing professional development opportunities to stay current on educational trends and improve instructional methodologies.
- Established clear expectations for behaviour and classroom management, creating a respectful and productive learning atmosphere.
- Developed strong relationships with parents through regular communication, promoting involvement in their child's education.
- Maintained an open minded approach to new ideas, methods and aids.
- Implemented effective behaviour management strategies, resulting in improved student focus and participation.
- Developed a positive classroom environment, fostering collaboration and respect among students.
- Implemented differentiated instruction strategies, ensuring all students were able to make progress in their learning.
- Boosted student confidence through consistent encouragement and positive reinforcement, fostering a supportive learning environment.
- Assessed student progress using various assessment tools, adjusting instruction as needed to address identified areas of need.
- Created and developed lesson plans and activitiesa to meet students' academic needs.
- Collaborated with colleagues to develop cross-curricular lesson plans.
- Developed and implemented classroom routines to address varying student needs.
Education
Graduate Dip in Special Education & Human Services - Special Education
La Trobe University
Bendigo, VIC12-2021
Bachelor of Teaching - Teaching
La Trobe University
Bendigo, VIC01-2000
High School Diploma -
Mount Eliza Secondary College
Mount Eliza, VIC12-1997
Skills
- Meeting facilitation
- Teamwork
- Problem-solving
- Effective time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent and effective communication
- Cross-functional collaboration
- Adaptability and flexibility
- Collaborative decision-making
- Emotional support
- Interpersonal skills
- Documentation and reporting
- File and record keeping
- Approachable professional attitude
Timeline
Respite and Recreation Coordinator
Blairlogie Living and Learning Inc.
08.2015 - 11.2019
Support Facilitator
Blairlogie Living and Learning Inc.
07.2011 - Current
Disability Support Worker
Blairlogie Living and Learning Inc.
07.2011 - 08.2015
Classroom Teacher
Department Of Education
01.2003 - 12.2009
Graduate Dip in Special Education & Human Services - Special Education
La Trobe University
Bachelor of Teaching - Teaching
La Trobe University
High School Diploma -
Mount Eliza Secondary College
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